Coronavirus/Covid-19 key information for patients and visitors

Click/tap here for key public-relevant Coronavirus/Covid-19 information for patients, visitors and members of the public.

This is us…Our vision and mission

Whether you’re a patient, a visitor or a member of staff, our Vision sets out what you can expect from us. You Matter Most.

Our vision

Excellence every time.

Our mission

To be an exceptional provider of healthcare for the benefit of our communities, our staff and our partners.

Our values

Our values describe and define our culture. In everything we do, we aim to be:
We will treat people with respect. People using our services will be treated with dignity and compassion. We will listen to people and treat everyone fairly.
We will be responsible and accountable. We will be open and honest with people. We will ensure that we have the right skills for our work and that we keep these up-to-date. We will endeavour to make ‘Every Contact Count’ for promoting healthy lifestyles. We will take action when things go wrong. We will seek to learn and improve continuously.
We will maintain an unwavering focus on the quality of what we do. We will go the extra mile to deliver great care, to support each other and to lead the way in innovation. We will do the things we commit to doing and do them well.

Our strategic objectives

To deliver high quality healthcare

This means that we will continuously strive to deliver the best possible outcomes and ensure that people using our services have a positive experience. We will make the safety of services our highest priority. We will listen to the views of people using our services and staff providing care and use this to make improvements. We will invest in supporting and developing our workforce and promote a positive and open culture of learning. We will make sure that Harrogate and District NHS Foundation Trust is a great place to work.

To work with partners to deliver integrated care

This means that we will work positively with other providers, local authorities and commissioners to ensure that the design of services offers the best possible, affordable care. We will work with partners striving to give every child the best start in life. We will design services based on the physical, mental and care needs of local people and ensure that these are joined-up where this makes sense.

To ensure clinical and financial sustainability

This means that we will manage resources carefully and make sure that clinical models are robust and reliable. We will take a long-term view of financial risk and strategic planning. We will look carefully at trends in activity and align workforce and infrastructure capacity. We will seek to expand our services to a wider population where this provides greater clinical resilience.