Your personal details

Personal information is handled in accordance with the Data Protection Act 1998.

It is necessary for us to collect and store personal information about our patients to make sure we can deliver the highest standard of care. We are committed in taking all reasonable measures to uphold patient confidentiality.

What information we collect

Healthcare professionals caring for you keep records about your health and any treatment you receive. These records may be written down or held electronically. Your records can include:

  • your basic details, such as name, date of birth, address and next of kin details etc.
  • details about the treatment, care and support that you need and receive
  • results of investigations, such as x-rays and laboratory tests
  • relevant information from other healthcare or social care professionals or those who care for you

What we use your information for

Full and accurate records are needed to assess your health and decide what care you need. They enable us to assess the quality of care you have received and to investigate any concerns you may have. Your details are also needed to contact you about appointments.

As well as using your personal information to provide you with care, your personal information is also used for wider NHS purposes such as:

  • To make sure that people are getting the services that are right for them
  • To look ahead and plan what to do if there are outbreaks of diseases. It also helps the NHS to take action now to stop problems from happening in the future.
  • Screening to identify research studies that might be suitable as one of your treatment options
  • For local and national audits to ensure that current practice is meeting the required standards
  • Identifying who is most at risk of particular diseases and conditions, so those who plan care can provide preventative services and patients can be targeted with particular treatments
  • Making sure that the Trust receives the correct payments for the services we provide to patients

Who we share personal information with

We will share relevant information with the following main partner organisations:

  • Other NHS Trusts and hospitals that are involved in your care
  • Clinical Commissioning Groups, Local Area Teams and other NHS bodies
  • General practitioners (GPs)
  • Dental practitioners
  • Ambulance services

You may be receiving care from other people as well as the NHS, for example Social Care Services. We may need to share relevant information about you with them so we can all work together for your benefit if they have a genuine need for it or we have your permission. Therefore, we may also share your information, subject to strict agreement about how it will be used, with:

We will not disclose your information to any other third parties without your permission unless there are exceptional circumstances, such as if the health and safety of others is at risk or if the law requires us to pass on information.

National Data Sets

We collect data about our Acute Services as well as our Community Services. The data is securely sent to NHS Digital which is the central organisation that receives the same data from all publicly-funded Acute and Community Services across England. NHS Digital removes all identifying details and combines the data we send with the data sent by other care providers, forming the Data Sets.

The data set is used to produce anonymised reports that show only show summary numbers of, for instance, patients referred to different types of services. It is impossible to identify any individual patient in the reports, but the reports do help us to improve the care we provide to you and other patients. No information that could reveal your identity is used in national reports.

The benefits to you as a patient include:

  • making sure Acute and Community Services are available to all patients in all areas by measuring the care that is being delivered
  • better care, through monitoring progress to allow future services to be planned
  • informing patients about the care offered at different hospitals
  • more personalised and better organised care for patients through understanding what care is needed nationally, for example understanding how many patients who are discharged from hospitals then need looking after at home

To get the most accurate picture and therefore get most benefit, data has to be collected from as many patients as possible.

Disclosure of Information

You have the right to restrict who we share your identifiable information with unless there are exceptional circumstances, such as if the health and safety of yourself or others is at risk or if the law requires us to pass on information. If you wish to restrict who we share your identifiable information with you must inform your healthcare professional who will note your wishes on your health record.

How to Update Your Details

If you have changed address, GP, telephone number or your name please contact the Appointment Centre on 01423 553373. The Appointment Centre is open from 8am to 6pm Monday to Friday, excluding Bank Holidays.

Access to Your Health Records

The Data Protection Act 1998 gives you the right to access your health records. The Access to Health Records Act 1990 gives the Personal Representative of a deceased patient or someone with a claim resulting from a patient’s death the right to access the health records. Further information on how to go about this process can be found on the Access to health records page.

Freedom of Information

The Freedom of Information Act 2000 (FOI) allows you the right to access information held by us, subject to a number of exemptions. Please note this does not include personal identifiable information. Please refer to the Access to Health Records page.

Please contact us if you wish to make a freedom of information request. Email the Freedom of Information team via:

Further information on how to go about this process can be found on the Freedom of Information page. 

Contact Details

Please contact us if you have any questions about any of the information on this page by emailing or writing to:

Information Governance Team
Harrogate District Hospital
Lancaster Park Road