Patient experience

Whether you are happy or disappointed with your experience, we’d like to know about it so that we can maintain good performance and drive improvements where necessary.

When you need to access treatment, it’s really important that you receive the best possible care. There are several ways that you can leave us feedback on our services and healthcare provision:

Patient Experience Team

The Patient Experience Team is on hand to listen to your feedback and help you with any concerns you might have over your care.

The Team can be contacted on:
Phone – 01423 555499
E-mail –

Online feedback

You can leave feedback for us on Care Opinion or NHS Choices. Alternatively, you can contact us directly using our online feedback form.

Friends and Family Test

The Friends and Family Test is a national initiative that gives patients the opportunity to leave feedback on their care and treatment. It provides a valuable insight into patient experience and is integral to our desire to drive improvement and ensure excellence every time.

The Test asks all patients a simple question:

‘How likely are you to recommend our <ward/Emergency Department/service> to friends and family if they needed similar care or treatment?’

You will be offered a scale of answers ranging from ‘extremely unlikely’ to ‘extremely likely’. There is also an opportunity to leave comments.

There are multiple ways that you may be asked to participate in the Friends and Family Test. There may be suggestion slips in the department you are visiting, or you may be contacted by telephone.

Thank you for taking the time to leave us your feedback.

The HARCVS Directory – Where To Turn

You may wish to contact local voluntary and community groups who may be able to support you. Harrogate and Ripon Centres for Voluntary Service (HARCVS) has put together a comprehensive directory for Harrogate, Ripon and the surrounding areas. Click here to access it.