Our new patient portal Patients Know Best (PKB) gives you convenient access to most outpatient appointments with more features coming soon.
From April onwards, Harrogate and District NHS Foundation Trust is making contact with patients who have received care, or have previously interacted with the Trust, through email or text, inviting them to sign up for our new patient portal Patients Know Best (PKB).
If you have received an email from [email protected] or a text from HDFT NHS then please consider registering for PKB, which is not only more convenient for many people but also helps save the NHS Go Green.
You can register here using your NHS login Register for Patients Know Best
The patient portal helps you by
- Ensuring you receive most outpatient appointment letters as soon as they are issued
- Stops any confusion through letters lost in the post or arriving in the wrong order
- Keeping all your letters safe in one place; no more hunting for your appointment letter as you get ready to head off to the hospital
- Enables you to help the NHS GO GREEN by reducing postage and paper costs
- Additional features will be added in the coming months, enabling patients to do more through the portal
Signing up for Patients Know Best (PKB) is optional and appointment letters will continue to be sent to those people who do not sign up for PKB.
Please see our Frequently Asked Questions for further information.
Register for our patient portal, Patients Know Best
You need an internet enabled device such as a PC, laptop, tablet or smartphone to access the patient portal.
You can register here using your NHS login Register for Patients Know Best
If you do not already have an NHS Login (also used to access the NHS App) you will be prompted to create one.
Or use the QR code to be directed to the website:
Access Patients Know Best
Once registered, there are two ways to access our patient portal:
Through the NHS App, using your NHS login
Through the Patients Know Best website
Some Harrogate and District NHS Foundation Trust patients have already signed up to Patients Know Best. If you receive some health services from a different Trust, then you may already be signed up for PKB through that health trust.
For mobile users the NHS App is available on iOS and Android.
Digital First
Harrogate and District NHS Foundation Trust is improving our services through a continuous improvement model. The Trust is utilising digital programmes and technologies to make improvements which will benefit our patients, our children, communities and colleagues. Patients Know Best is one of these new developments.
Digital security
The Trust commissions PKB to provide this service for our patients.
We chose this systems because it meets the stringent NHS requirements for health record systems. To understand more about Patients Know Best and how your data is protected please visit the Patients Know Best website.
Please see our Frequently Asked Questions for further information.