Patient Portal – Patients Know Best

Harrogate and District NHS Foundation Trust’s new patient portal, provided by Patients Knows Best (PKB), is enabling patients to access increasing amounts of their healthcare information digitally.

During 2024, our new online portal,  provided by Patients Know Best (PKB), is being rolled out as part of the Trust’s commitment to making your healthcare experience more convenient by using a digital first approach.   

Our new patient portal makes it easier than ever to receive and access information from your healthcare professionals.   It is your gateway to accessing appointment details online, bringing greater convenience to your healthcare management. While some appointment types may not be available on the new portal initially, we’re continuously working to expand its offerings. 

Patients do not have to use the digital service and appointment letters will continue to be posted out but there are many advantages to signing up to this service. 

  • Access your outpatient appointment dates and times. 
  • Receive electronic outpatient appointment letters. 
  • Share your portal with family members or carers, who may be supporting you to access your healthcare.  

Going Digital for Better Care

This patient portal is part of a broader initiative to boost digital services across the Trust, aiming to enhance care and services for all patients. In addition, it helps us use less paper, aligning with our commitment to environmental responsibility.

Meet Patients Know Best (PKB)

Patients Know Best (PKB) is a secure online portal designed to improve your patient experience and access to NHS services and information. Stored on a secure platform, PKB allows you to access personal health information related to the care we provide.

Easy Access Anytime, Anywhere

Simply log in using any internet-enabled device, be it a smartphone, tablet, or desktop computer. With PKB, you can conveniently view your hospital outpatient appointment information.

Once you are signed up, you will be able to:

  • Access your outpatient appointment dates and times.
  • Receive electronic outpatient appointment letters.

Certain appointment types (e.g. radiology, community and some therapies), will not be available online and will continue to be sent via mail.

How to Register for PKB

You can register for PKB using NHS Login by clicking here. You will be taken to a registration page (powered by Patients Know Best) where you can start your registration by clicking on the “Continue to NHS login” button.

If you do not have an existing NHS login, you will be prompted to create one after entering your email from the NHS login sign in page. NHS England have published a video and step by step guide on how patients can do this here.

If you do not have the NHS app you can download from here onto your mobile device.

Already Registered for PKB?

If you’re already registered with PKB via a different NHS health service , you’ll seamlessly be able to view your Harrogate Trust outpatient appointments through the PKB Website and the NHS App. You will receive an e-mail to let you know that Harrogate and District Foundation Trust has been added to your PKB registration.  You will be notified of future outpatient appointments via email. 

Frequently Asked Questions: We’re here to make your healthcare journey smoother. If you have any questions or need assistance, feel free to ask us. You may also find the answer on our FAQ page You may also find the answer on our FAQ page.