Our Team of the Month winner for February is our Endoscopy Department – for the team’s hard work and efforts in achieving their recent JAG (Joint Advisory Group on GI Endoscopy) accreditation. The recent inspection saw the team receive accreditation on the day, as well as lots of extremely positive feedback – with the word ‘exemplary’ used to describe the service! A Consultant colleague said: “This has been an amazing achievement for the team and is a great accolade for what has been a superb team effort.”
JAG accreditation is formal recognition that an endoscopy service has demonstrated it has the competence to deliver against the criteria set out in JAG standards.
Pharmacy Aseptic and Chemotherapy Team
Congratulations to January’s Team of the Month Award Winners – the Pharmacy and Chemotherapy Team! The team is responsible for making individual chemotherapy for every patient that requires this important treatment. They were described as being “unsung” – operating in the background to make sure treatments take place.
In the week between Christmas and the New Year, they continued to make chemotherapy for patients and scheduled four days’ worth of chemotherapy into just two days. They worked over and above to make this happen and showed great team spirit. This is just one example of this type of teamwork that they regularly demonstrate.
CT Team, Radiology
Well done to the Computerised Tomography (CT) Team, part of our Radiology Department, who are December’s Team of the Month Award winners.
The team have a great ethos and will always go the extra mile for patients. There has been a recent occasion that particularly demonstrates this, whereby despite being extremely busy they ensured a patient was seen urgently who needed to be. This ultimately supported clinicians in making important and very timely decisions about the patient’s care and treatment.
A CT scan uses x-rays and a computer to produce detailed images of the inside of your body. We perform a wide range of CT examinations, including brain, body and limb imaging.
Clinicians have also commented on how helpful, compassionate, hardworking and dedicated the team are.
Harrogate Renal Satellite Unit
Well done to November’s Team of the Month Award Winners – the Harrogate Renal Satellite Unit. We were told how the team go the extra mile in many ways, from arranging dialysis to be undertaken at home or abroad so that patients are able to take holidays, to even making a special effort for patients who are attending the unit on their birthdays.
The team’s nominator said: “The whole team, from senior nurses to cleaners, all give an exceptional service and are always pleasant and helpful whatever the circumstances.”
Renal Services are provided by York Teaching Hospital NHS Foundation Trust, who the Trust has a clinical alliance with, and we are pleased to have been able to make this award to the team who help us to provide high quality care to patients who require this specialist service.
Well done to October’s Team of the Month Award winners – the Trust’s Planning Department. The team was nominated in recognition of their hard work and commitment in supporting services across the Trust through a number of initiatives and projects.
Well done to the Pathology Team, who are September’s Team of the Month Award winners. The team has received their first ever service-wide UKAS (the United Kingdom Accreditation Service) accreditation surveillance inspection in September.
Accreditation from UKAS is formal recognition that an organisation is competent to perform specific laboratory processes, activities or tasks in a reliable, credible and accurate manner.
Well done team!
Growing Healthy County Durham & Growing Healthy Darlington
Well done to these two teams who are August’s Team of the Month Award winners. The teams have been successful in achieving the Gold Friendly Baby recognition by Unicef, which you find out more about by clicking here: Great work both teams!
PACS Implementation & Training Team, Radiology
Well done to the PACS Implementation & Training Team in Radiology who are July’s Team of the Month Award winners! The team worked tirelessly to ensure all staff were trained. They went over & above what was expected – showing dedication and conscientious throughout.
PACS is a medical image sharing network and Harrogate and District NHS Foundation Trust is the first Trust to have introduced this system as part of the Yorkshire Imaging Collaborative implementation.
Not pictured is Joanne Sharratt, who is also a key member of the team.
The team were nominated in recognition of delivering a high quality service – showing great care and attention towards patients and putting people with anxiety and special needs at their ease. They have a great team ethos and really live the Trust’s values!
Orthopaedic Therapy Team
The team was nominated in recognition of all their efforts to improve the quality of services they provide to patients. In their own time, the team have been fundraising to purchase an important piece of equipment to assist with the rehabilitation of patients – including a 24-hour cycle, tea party and cake bake sales. In addition to this, the Trust also came in the ‘Top 10’ of Hospitals in England in the recent National Hip Sprint audit showing greater physiotherapy compliance for patients recovering from a hip fracture.
The team is responsible for coding all inpatient and day case admissions (around 50,000 a year). The information they produce has a variety of important uses including medical research and audit and service planning. Despite a number of pressures, the team have consistently worked hard to meet deadlines – continuously receiving excellent results and delivering a high quality service.
Main Theatres and Day Surgery Unit Teams, Harrogate District Hospital
Both teams were nominated for their joint efforts during the week of challenging weather in March. The teams worked extremely flexibly, showed excellent prioritisation and decision-making to keep their services running smoothly – a fantastic demonstration of teamwork and dedication in action!
Hambleton 5-19 Healthy Child Team, part of the Trust’s Growing Healthy 0-19 North Yorkshire service
The team have worked together to further improve health outcomes commitment for the children, young people and families that they support – demonstrating their passion and commitment at all times.
They have explored a number of ways to improve and promote their services, such as: linking in with the Trust’s Quality of Care Champions scheme – gaining Bronze accreditation, initiating their @HamRichSN twitter page and setting up health drop-ins in local secondary schools.
Clinical Assessment, Triage and Treatment (CATT) Ward Team
The team were nominated in recognition of all their hard work and living the Trust’s values. It has been a very challenging and busy time for the team but they have all worked together and supported one another to maintain high quality care and manage patient flow. This particularly shone through during the Trust’s ‘Every Hour Matters’ Week, where they consistently met our expected values and behaviours.
Medical Records Department
The team were nominated for their hard work to maintain a high quality service through increased workload and staffing pressures. They are a committed team and go the extra mile to support the Trust across a vast amount of different areas – always with patients in mind.
Supported Discharge Service
The team were nominated for implementing a transformational change for the benefit of patients and the organisation. The team set up a new seven-day therapy service to patients who can be assessed in their own home. This service has already had a positive impact on the experience of patients, reduction in length of stay and support for patients who might otherwise be very anxious about going home. In addition, they have all worked above and beyond their usual roles to promote the service and engage with patients and their families, colleagues and external partners.
The team have demonstrated high levels of motivation, leadership and problem solving, showing initiative and high levels of flexibility instigating this seven-day service in what was a very short period.
Sterile Services Team
Sterile Services were nominated in recognition of all their efforts in maintaining a high quality service during the major refurbishment and extension to the existing department. It was a challenging period for the team as they were required to work off-site but they really went the extra mile to continue providing a safe and quality service for our patients. The team maintained high levels of compliance with their standards – above 99.5% – and also underwent an external accreditation audit whilst located at the off-site location with excellent results!
If you want to know more about the work of our Sterile Services Team, please click here.
Trinity Ward Multidisciplinary Team
The team was nominated in recognition of their innovative processes to improve patient care and reduce length of stay on the ward. Goal-planning meetings have been introduced for each new patient on the ward. These meetings involve therapy and nursing staff, patients and their relatives/carers to help establish appropriate rehab goals and set a target discharge date. Setting these goals with patients and their relatives/carers makes them feel involved in their rehab and empowered to engage with the therapy and nursing staff. This also helps to reduce length of stay on the ward.
Seaham and Peterlee School Nursing Teams
These two teams were nominated for their resourcefulness and resilience when having to cross-cover. The team have also taken a proactive approach to act as thematic leads, as well as successfully flexing their approach to work with the Multi-Agency Safeguarding Hub to provide cover in collaboration with key partner organisations. Although the team have faced some challenges, they have continued to deliver new initiatives with excellent feedback being received and have been proactive in their involvement to engage with their communities, such as the Growing Healthy Bus and Bikewise. The team have and continue to be flexible and adaptable in trying to find solutions to achieve the best possible outcomes for young people.
The team on Littondale were nominated for their whole team, from doctors to nurses to domestics to the ward clerk, approach to ensuring a patient received such compassionate care at the end of life. The patient’s family commended the team’s ability to support them through this difficult time and they all helped to make sure that the patient’s final days were bearable, dignified and comfortable as possible.
Intensive Care Unit
The entire team comprising doctors, nurses, physiotherapists, dietitians, healthcare assistants and pharmacists were nominated for their exemplary efforts, where over 50 members of the team took on the Total Warrior Challenge at Bramham Park on Saturday 24 June 2017, to raise money to improve the environment for patients on the unit.
Their aim was to raise enough money to buy vital respiratory support equipment, a transport monitor and audio-visual equipment to stimulate patients during their prolonged rehabilitation.
The team have raised over £10,000 so far, which is a fantastic achievement and will make a big difference to patients.
The IT team were nominated for their exemplary efforts during the international cyber-attack week. The team’s diligence in having systems in place and their prompt actions at the time, ultimately ensured that our patient systems were kept safe and we were able to continue providing high quality of care across all of our services.
Long Term and Unscheduled Care Directorate Administration Team
Congratulations to the Long Term and Unscheduled Care Directorate Administration Team who have won this month’s Team of the Month award! The team was nominated in recognition of their hard work and commitment to support their directorate to move forward.
They have worked alongside clinical psychologists, receptionists in the Sir Robert Ogden Macmillan Centre and the Appointments Team to streamline the Cancer Clinical Psychology referral and appointment process. This new process is proving to be working really well.
The team has also been working alongside ward clerks and consultants to complete dementia-screening requirements in a timely and efficient manner, which has had a positive impact.
The team was nominated by way of recognising their immense effort and support during ‘Every Hour Matters Week’. The focus of the week was to safely reduce the amount of time patients spend in hospital.
The whole team really embraced the week and, in the process, set up a fantastic discharge planning board. The board makes it easy and clear to see when patients are due for discharge, which is a vital part of patient care. The team achieved this whilst facing their usual daily challenges but worked together to support the Every Hour Matters Week and make sure that patients receive high quality and safe care.
Clinical Site Team
The team were nominated by colleagues in recognition of their dedication to patient safety and keeping it at the heart of everything they do.
The team have faced a very busy few months, but they have continued to work together to ensure patients receive the best possible care. They have supported their colleagues on the wards, managed difficult situations and kept managers who are on call well briefed and assured. The team maintain excellent communication, ultimately ensuring smooth patient flow through the hospital.
Haematology and Oncology Secretaries
The team were nominated by a colleague for going the extra mile to turn their workload around, from being behind, to being on top of it all in a matter of weeks!
During a challenging time, the team found themselves to be behind and there was a high backlog of patient letters that needed typing and sending to other clinical staff and GPs. But the team really pulled together, by supporting each other, going over and above, and maintaining excellent communication.
The team are aware of the important role that they play to help provide high quality of care. They make a big difference to patients and the care and treatment that they receive.
The team on Trinity Ward includes Domestics, Porters, Allied Health Professionals, Clinical and Medical colleagues. They were nominated by colleagues for their exemplary efforts to improve patient safety and reduce the number of falls on the ward. The team have enthusiastically adopted the Falls Safety Huddle and as a result, the team achieved 62 days without a fall from 9 October to 10 December 2016. The team have made a big difference by working together to ensure our patients are safely cared for.
The team were nominated by colleagues for going the extra mile by supporting the Pathology department at Leeds Teaching Hospitals NHS Trust (LTHT) and Leeds GP practices. An IT issue had arisen at LTHT and Leeds GP practices, and our Pathology Team contacted colleagues at LTHT offering their support in an way possible. Together, they came up with a plan to ensure the delivery of a safe and efficient service whereby samples could be requested, tested and reported via the IT systems at Harrogate and District NHS Foundation Trust (HDFT) for patients at LTHT. Some members of the team, alongside colleagues from Information Services at HDFT also took the time out to visit Leeds GP practices in person to provide training and advice, which we know was very much appreciated by those concerned. During this time, the team dealt with thousands of extra samples and continued to deliver high quality of care to patients at HDFT.
Ferryhill and Sedgefield Health Visiting Team
The team were nominated for their hard work and innovation in setting up a dedicated Facebook page in order to promote their services to the wider community. The team responded to the families, that they support, who said that Facebook was the preferred way of keeping up to date with the Health Visiting service. We were made aware that at a weaning course, some of the mums said that they found out about the course through the Facebook page which led to them attending. As well as promoting services, the team are using the page to post about research based evidence and relevant topics such as, breastfeeding and behaviour management. They also have Friday’s ‘TOP TIP’.
The team have also responded to a breastfeeding challenge set locally by commissioners, part of which, was to increase the attendance of mums at the breastfeeding group. The team have responded to this by inviting pregnant women to an information session, once a month, as well as working in partnership with EYPs and Children’s Centre staff, to provide information and advice about feeding, bonding and attachment, and support that can be offered post-natally.
Another shining example of a team who exemplify the Trust’s values and have made a difference to the families that they support.
Mel Kavanagh and Liz Sagar, Health Visitors – Harrogate locality
Mel and Liz were nominated for going the extra mile by providing high quality of care to mums, their children and families. They have set up a MIMS (Mums in Mind) Group in Harrogate and have worked with their colleagues in the North Yorkshire County Council (NYCC) Prevention Service to meet the needs of mums. They have also liaised with the IAPT service and have demonstrated true partnership working. They used evidence based tools to support their work, which has showed that women’s mental health and wellbeing is improving.
Mel and Liz really have exemplified the Trust’s throughout the process of setting this group up, and we are pleased to hear that they have plans to roll out the group to other areas.