About your stay and discharge

When you arrive, you will meet the healthcare professionals who will be looking after you. They will be able to answer any queries that you may have.

It’s really important that you get the right care, and so staff need to be able to identify you. Therefore, we will provide you with a hospital wristband and ask that you wear it at all times. Please inform a member of staff if it becomes loose or gets damaged.

Inpatient catering

When you’re in hospital, it’s really important that you eat well in order to aid your recovery process. At Harrogate and District NHS Foundation Trust, we’re committed to providing you with a nutritionally balanced and extensive menu, using sustainable and fresh produce, to ensure your stay in hospital is as comfortable as possible.

Our commitment to providing fresh, ethical, sustainable food that meets nutritional guidelines has been recognised by the Soil Association, who have awarded us the Food for Life Bronze Catering Mark.

Our Catering Service works closely with dietitians to ensure that you get nutritious food that meets your dietary and medical needs. In addition to this, we can accommodate religious needs when preparing our menus.

We’ve created an extensive weekly menu which allows patients to choose their meals according to preference and dietary requirement. We always aim to provide food that will aid in your recovery process.

We prepare our meals on-site and serve them as soon as possible to ensure that they are as hot and delicious when they reach you as they were when they left the kitchen!

Meals

We offer three meals a day plus a snack in the evening.

Breakfast items are available on the wards, and you can choose from porridge, cereals and white or wholemeal bread with a selection of preserves.

Lunch gives patients the choice between a jacket potato, sandwiches, salad or a hot main course. This is followed by a dessert, cheese and biscuits or fresh fruit, and is accompanied by fruit juice.

Dinner is a choice of soup or fruit juice and then a lighter option of a jacket potato, sandwich or a salad, followed by a dessert, fresh fruit or yoghurt.

Patients will be provided with a daily menu card, allowing them to choose their meal and select a portion size depending on appetite. We mark our menus with symbols to indicate vegetarian options (V), lower fat options (♥), and options suitable for those on a ‘soft diet’.

We also have a large print menu available on each ward. If this would be helpful, please ask the ward staff.

In addition to the basic menu, we provide menus to meet specific needs. These can be requested from the ward staff and include:

  • Children’s menu: a specific children’s menu is available for the evening meal
  • Halal/Kosher menu
  • Vegan menu
  • Texture modified menu – this is provided in two stages of consistency to suit the needs of patients who have difficulty swallowing food or drink
  • Gluten free options

Meal times vary between wards, but typical times are:

Breakfast Lunch Evening Meal
7.30-8.15am 11.50am-12.30pm 5.45-6.15pm

Smoking

Please note that all our sites, hospitals and other premises are smoke free. Smoking is not allowed anywhere on Trust premises by patients, visitors or staff.

Entertainment

When you’re coming to stay in hospital, we always recommend that you bring some books, games, magazines or music. We’ve recently launched a free public Wi-Fi service, paid for with a grant from NHS Digital. This is available across our Harrogate District Hospital site. Click here for more information.

We offer multiple facilities to help keep you occupied:

Hospedia

Our inpatient entertainment and television system is provided by Hospedia.

Hospedia offers:

  • A wide choice of television channels with free TV between 8am and 12 noon
  • Subtitles on channels BBC1 (Ch16) and ITV1 (Ch17)
  • A personal telephone with free unlimited outbound phone calls to mobile phones and 01, 02 and 03 landline numbers plus free answerphone service
  • Free radio all day every day
  • A great selection of games
  • A free messaging service to let friends and family know your personal Hospedia telephone number.

Incoming calls cost 50p per minute but may include additional network charges. Entertainment service charges vary by content and duration to suit your stay. Paid-for packages start from £5 per day. Further information can be found about Hospedia.

Hospital radio

Harrogate District Hospital’s award-winning, 24-hour radio station is always available to keep you entertained. The station was voted the second best hospital radio station in the UK in 2008 and offers a wide range of programmes, including music, Sunday services, and the Talking Newspaper. It also covers local events such as the Great Yorkshire Show.

Volunteers for the station visits the wards regularly to take requests from patients and visitors and listen to any suggestions you may have.

The radio is available to listen to via the Harrogate District Hospital Hospedia systems, and can also be accessed online. Unfortunately the radio doesn’t currently broadcast to Ripon Community Hospital, but we are looking at rectifying this – watch this space!

For further information, and to see the current programme schedule, please visit Harrogate Hospital Radio.

Books, magazines, and newspapers

Every morning, a trolley filled with newspapers and sweets makes its way around the wards at Harrogate District Hospital. This service is provided by the Royal Voluntary Society (RVS). Books, newspapers, and magazines are also available for sale in WHSmith in the main entrance of Harrogate District Hospital.

Harrogate District Hospital facilities

Chapel

Our beautiful Chapel is located at Harrogate District Hospital and is open for prayer and quiet reflection at all times. There is the facility to light a candle in the Chapel and/or leave a prayer on the Prayer Tree, which is located just outside the Chapel.

Friends’ garden

The Friends’ Garden is a peaceful space for patients and visitors to relax, revitalise, and get some fresh air. The Garden is maintained by volunteers and offers an accessible entrance with a wheelchair ramp.

Cash machine

A cash machine is located at the main entrance of Harrogate District Hospital.

Shops and cafes

Harrogate District Hospital has a number of shops and cafes on-site.

Transfer to the Discharge Lounge

Each day suitable patients may be transferred to the discharge lounge as a normal part of the discharge process. The Nurse in charge of the Discharge Lounge is then responsible for the final stages of your discharge from hospital and will be taking steps to ensure that your discharge is completed safely, as soon as reasonably possible, and that it is a good experience for you.

Medications

By this stage your Doctor will have written your discharge letter, and Pharmacy will be in the process of dispensing your medications or completing a final check of your discharge letter.

Immediately prior to discharge a trained nurse will ensure that you receive your medication and that you understand how to take it. You will also be given a copy of your discharge letter for you to keep. If you need a follow up appointment it will be arranged by the Nurse in charge and either given to you before you leave or a letter will be sent to you in the post.

Telephone: 01423 553008

Ripon Community Hospital facilities

Craft sessions

Craft sessions are held for patients on Monday afternoons.

Pets as Therapy

We operate a Pets as Therapy scheme to help combat loneliness and improve your experience in hospital. As part of the scheme, a dog visits Ripon Community Hospital every Wednesday.

Shops and cafes

Our kitchens offer scones, hot drinks and sandwiches, with hot meals available upon request. There are also plenty of shops and cafes very close to the Hospital.

Visitors

If your friends or family are coming to visit, please encourage them to check the visiting times of our wards to avoid a wasted journey. We also request that you advise your friend or relative not to visit if they have had diarrhoea or vomiting in the last 48 hours.  Anyone who has been unwell within this timeframe should avoid visiting to minimise the risk of infection.

Students

At times, we have trainee and student healthcare professionals working within our teams. This includes medical students, physiotherapy students, and student midwives. The opportunity to work in a hospital is a vital part of their training and development, and all students will be supervised by a more experienced and fully qualified member of staff.

If you feel uncomfortable being treated by a student or would prefer to be seen by a qualified healthcare professional, please let us know and we will accommodate your request.

Discharge and rehabilitation

Nobody wants to spend longer than necessary in hospital. Our doctors and nurses will discuss an expected date of discharge with you in advance so that you can make the necessary arrangements for going home. They will ensure that you have everything you need, you understand the procedure of discharge fully and are aware of any follow-up appointments that may be necessary.

We have a dedicated Community Fast Response and Rehabilitation Team which provides treatment and rehabilitation to patients in their own home and other care settings in Harrogate and the local community. The Team aims to facilitate effective and safe early discharges from hospital and ensures that people are as safe and independent as possible in their own homes.

Patient Experience

Once home, you may want to provide feedback about your time with us. The Patient Experience Team is on hand to listen to your feedback and help you with any concerns you might have over your care.

The Team can be contacted on:
Phone – 01423 555499
E-mail – thepatientexperienceteam@hdft.nhs.uk