We want to make sure that all our patients can understand the information they are given about their own health and care. This is very important for everyone, especially people who have difficulty seeing, hearing or have a learning or physical disability.
We also want to make sure that we support you, or your carer, if you have any special communication needs. This could mean:
- providing information in a different format such as easy read (words and pictures), large print or video
- using new technology such as text message, email or apps
- working with an interpreter or support person
To help us to do this, we have started a project called Your Information, Your Way.
We are going to:
- Ask you if you have any information or communication needs
- Record your needs and make a note in your file
- Share this information with other health and care workers, if you agree for us to do so
- Make sure you get the information and support you need
This project will also make sure that we meet the national Accessible Information Standard (AIS). The Accessible Information Standard is a new requirement that all organisations providing adult NHS or social care must follow in full by 31 July 2016. The Accessible Information Standard aims to make sure that people have access to information that they can understand and any communication support they might need. For more information on the AIS, please click here.
If you have a communication need you would like to tell us about, please click here to let us know how we can help.