The overarching principle is that patients will be seen in clinical priority order. Patients with the same clinical priority will be offered appointments or admissions in chronological order according to the length of time they have been waiting since their original referral. The policy also covers the approach that the Trust takes when appointments or admissions are cancelled (either by the patient or the Trust) as well as what happens when patients do not attend their appointments.
You can download and read the following documents:
- The full patient access policy (PDF 471kb- 36 pages) – this document is primarily aimed at staff within the Trust who are responsible for booking patient appointments and admissions but may also be of interest to patients and the public
- A summary of the patient access policy (PDF 188kb- 10 pages) – this summary document highlights all the key points from the policy and is aimed at staff, patients and the wider public
- Patient access policy on a page (PDF 153kb- 2 pages) – this is a very high level summary of the document and is useful for anyone who wants to know the key points in brief