Making a Difference 2024

Congratulations to all Trust staff nominated for a Making a Difference Award – below are our winners.

Click here for details about how to nominate.

June

Vicky Reeve – Patient Pathway Manager, Medical Records LTUC

Vicky was nominated for making an outstanding impact on both her team and the service we are able to provide our patients. The transition of medical records into directorates was a challenging time for many staff who relied on Vicky for support and reassurance. Vicky has embraced the challenge and shines as a leader. She exudes the kite values and is a much valued manager and LTUC colleague.

Quotes from her team:

“She’s never too busy to answer any of our questions and always tries to solve any problems or issues we may have.

“Vicky has been a breath of fresh air. She has listened to us as a team and tried her best to get things changed and has been honest with us when giving the team updates. She always has time for you despite how busy she is.

“We can rely on Vicky for advice, a listening ear, a decision, a suggestion and all with a positive approach and a reassuring word. Even when she does not know what to do immediately, I was always reassured that I had passed the query to a safe pair of hands.

“Vicky will always find time for others, alongside her own workload, is so lovely to see. Added to this, it is always done with a smile. I feel lucky to have her as a Manager.

“Vicky deals with challenges quickly and efficiently and somehow manages to stay cheerful and upbeat throughout. Vicky is an inspirational leader.”

Jess Rothwell

Congratulations Jess on your making a difference award. Jess has taken it upon herself to be the Oakdale lead for student nurses and created a student pack, as well as other informative guidance for ward staff such as an easy to follow CQC guidance. As well as this, Jess is a great leader, remains calm on shifts and leads by example through complex situations that we have experienced on the ward. Jess always displays positivity and this allows staff to feel positive and empowered no matter how though shifts are. Jess is an asset to Oakdale and goes above and beyond to ensure staff morale on the ward is kept high despite all the management changes and complex situations.

May

Dr Rebecca Shaw – Clinical Teaching Fellow

Dr Shaw was nominated for being such an inspiration to the students she has taught this year. She has been very organised and has worked very hard to ensure that the teaching sessions are of the highest standard. She has taught several groups of students through the past year and the feedback has been consistently good. The students have especially highlighted how she has been very enthusiastic, approachable and made the sessions engaging. Other tutors have reported the improvement in students’ ability and how their confidence has grown and how they have been very engaged, enthusiastic and keen to learn as a result of Dr Shaw’s mentorship. Feedback from various students

Richard Hebblewhite

Congratulations Richard on your making a difference award. Richard is the definition of kind and teamwork. He has given our team a huge amount of help sorting out problems with our roster and he has gone over and above what was expected trying to help us. His proactive and responsive attitude towards problem solving has been a welcome breathe of fresh air.  He handles himself with upmost integrity and we’re lucky to have people such as Richard working with us at HDFT. A big thank you for all his help.

Mel Kavanagh

Congratulations Mel on your making a difference award. During times when demands have been great within occupational health, our colleague Mel pulled together a recent Wellbeing event in Durham singlehandedly. The organisation and preparation should have been a team effort but Mel knew her colleagues had no available capacity to assist and she put no pressure on anyone. Instead Mel organised all external guest speakers, food and beverages, 200 goodie bags, display boards with laminated posters, produced a number of handouts, floor planning , liaised with other teams in the Trust as well as locality managers across the patch to spread the word of the event and did much, much more. Mel is committed to employee wellbeing and driving this forward as a top priority within the workplace. Mel planned this event alongside her day job and helped where she could with project work within occupational health. She is very dynamic with a ‘can do’ attitude. We all admire her and with her commitment and shear hard work brings the whole team with her.

Angela Cousin – Early Years Practitioner, Gateshead 0-5

Angela was nominated by her colleague for always being there to offer support and advice. Angela is such a friendly approachable person and is always thinking of others. She’s an asset to the team and colleagues are very thankful for her listening ear. Angela’s extra efforts to work jointly with the team means we feel welcomed within the team and are able to carry out home visits which is so beneficial for our role. Angela goes over and above to be supportive.

Emma Chapman – Staff Nurse, Farndale Ward

Emma was nominated by a few of her colleagues who said Emma displays the trust values in every aspect of her work, she consistently displays a positive attitude and stays calm and supports colleagues through every situation that arises on the ward. Emma has displays exceptional care for her patients and her kindness shines through in everything she does. Emma works tirelessly to provide patients with the highest quality of care and deserves this recognition for all her hard work. . Emma has regular positive feedback from patients. She makes them feel safe and cared for. Feedback from multiple Doctors saying Emma is “worth her weight in gold”.

Verity Chessum – Lead Nurse for Learning and Professional Development

Verity was nominated for her exceptional leadership and dedication to the Team’s growth and success which has been invaluable. Verity’s incredible support, willingness to listen and provide guidance whenever needed, has been a great strength to the Practice Educator Team. Her approachable nature and understanding has helped the team navigate challenges and inspired them to strive for excellence in everything they do. Verity consistently go above and beyond to guide the team forward with a positive attitude.

Hayley Keeble – Family Health Practitioner, Central 0-19 North Yorkshire

Hayley was nominated after receiving some great feedback. Hayley was asked to undertake a visit to support a young service user and their parents around a health need. The parents of this young service user fed back that Hayley was really helpful, the work she provided was really supportive and this has made an enormous difference not only to the child but also in how the parents are able to cope. They found Hayley to be really approachable and knowledgeable and feel that Hayley has made a significant difference to their lives.

Hayley was open and honest around her current skills and reached out to the management team for support and clarification on other queries. By doing so, this allowed Hayley to be supported to deliver the necessary work to make a difference

Katie O’hara- Staff Nurse MDU Infusions

Katie was nominated by her colleague for her strong sense of teamwork, kindness, ability to stay calm and upholding the trust values. Katie goes above and beyond to be supportive every day to patients and colleagues and is a fantastic teammate to the whole unit.

Biju Varughese- Byland Ward Manager

Biju was nominated by a number of colleagues for being very professional and always greeting new starters on the ward with compassion and respect. He makes it a point to be personally present on the ward during the new starter’s first shift, despite the fact that it is his day off. He is open and adaptable to all new beginners and addresses their concerns appropriately. He also keeps the practice educators informed and updates them every month, holds weekly meetings and tells them that everything is well.

Furthermore, Biju has truly supported the International Nurses within his department and has played a vital role in the supporting and settling in of nurses on the OSCE programme. Biju comes to every on boarding event to meet his new nurses and talk to them about Byland and what they can expect. He participates in the ‘get to know you games’ and really helps to relieve any anxieties these nurses may have about starting their careers in HDFT on his ward. He is always positive about the Trust and the Nursing career and shows a real interest in getting to know them personally. He comes to the On Boarding events after his shift and gives up his own time. Lots of the WM’s have participated occasionally in this, but Biju does it every time. We hear so much positive feedback from the nurses once they start work on Byland too about the support and empowerment Biju continues to give them.

Kirsty Illingworth-Deighton- Admin Assistant Maternity, Maternity Staffing

Kirsty was nominated for going out of her way to help a mother outside the hospital with her young son and an 8 month old baby, the woman was struggling to cope and broke down in tears whilst trying to sort her son and baby out. Kirsty recognised this and offered the woman support, the woman was so grateful and posted on the trusts Facebook page to say a big thank you. Kirsty showed great kindness and integrity to this family, she is also a fabulous member of the team and who works really hard and always treats her colleagues with kindness and respect.

Helen Degnan- Specialist Nurse, Infection Control Community

Helen was nominated for the impact she has made in just a couple of months since joining the Community IPC team. Helen is brilliant at teaching and has brought with her new and exciting ways to teach, and make training more interactive. She is always enthusiastic, and is happy to help with any task. She is always looking for ways to improve the service. She has a lot of knowledge and is happy to share this with the team. Helen is a real asset to the Community IPC team, always wants to do her best, always professional and willing to learn and help others.

April

Sharon Bilbrough- General Manager PSC and Sharon Ainley- Head of Income, commissioning and costings

Both colleagues were nominated in recognition of being key in the involvement at looking at how activity is coded and ensured the Trust is recognised for the activity it is delivering. They understood the impact of reviewing the coding and it has resulted in additional income which has supported the Trust financial position. This has been on top of existing daily tasks, they have shown dedication, determination, integrity and teamwork in looking at this. They are now working with wider teams to ensure this is captured correctly at source. They deserve a huge thanks as it’s made a huge impact to the overall financial and operational performance of the Trust.

Margaret Morton- Emotional Resilience Nurse and Faye Marlbrough-Early Intervention

Faye and Margaret were nominated after receiving some lovely feedback on how Faye and Margaret have helped her make positive choice and have different life outcomes. Following the interventions being completed the young person had healthy coping mechanisms to manage her emotions, she no longer participated in risk taking behaviours and made new friends. The relationship with family was improving and the young person now had a long term future goal of continuing in education. From the young person’s perspective her words are documented below ‘they never judged me for the things I felt or the way I chose to deal with all my emotions they helped me realise I was choosing the wrong way to overcome this and lead me down the right path. I don’t feel so alone in this world anymore.’ Both Maggie and Faye went above and beyond their roles to achieve a positive outcome for this young person.

Claire Broadbent- Staff Nurse and Faye Adamson- Ward Clerk, Same Day Emergency Care

Claire was in Ripon Town Centre when she witnessed a gentleman having a cardiac arrest. She provided CPR independently, until an ambulance arrived. At the same time she communicated with concerned bystanders calmly and efficiently while also ensuring help was on the way. She has since been informed by paramedics that the patient later regained ROSC and was taken to James Cook Hospital for treatment. It seems very likely that if Claire had not been present and provided CPR then the chances of a successful outcome would have been significantly reduced. Claire is an incredibly kind and considerate person, despite experiencing this traumatic event herself her main concern has always been the wellbeing of the gentleman she helped, I feel she should receive the recognition she deserves for her quick and expert action while outside of work which will likely have had life-changing effects. Claire shows nothing but kindness and respect to her patients and colleagues every day. From her actions she has demonstrated that these behaviours extend beyond the work environment and is an excellent example of all the trusts values in practice.

Fiona was nominated for being a huge support to all members of the team and has even come in on days off and stayed late to support staff with the change of the system. Fiona is the go to person with any problems and she will actively find solutions and support staff to overcome the issues, she is adaptable and consistently goes above and beyond. Fiona is caring, kind, patient and upholds the KITE values in all she does. We feel that Fiona deserves recognition for the hard work that she has put in to supporting the whole team and the ideas she has brought forward in light of the changes in SDEC, she has made the process of changing IT systems so much easier and we are so thankful that she is part of our team.

Sarah Massiter- General Manager Community & Children’s and Katherine Richards- Administration Assistant, Stockton Management Team

Sarah and Katherine were nominated for going over and above to support their colleague with regular check ins and excelled in showing kindness. Their colleague never felt pressured to return to work, and was encouraged to fully recover rather than rush back too soon. The colleague believes that because of the kindness, equality, integrity and teamwork that Sarah and Katherine showed it helped aide their recovery and return to work quicker.

Paul Langley – Patients Systems Specialist

Paul was nominated for going above and beyond to support a service user. Paul offered to be on call to make the relevant changes at the point they were required, including over his period of annual Leave. While there was no requirement to inform the patient of all the steps in achieving her request, Paul’s input truly did Make a Difference- for both her and the staff providing her care.

Sandeep Sabu – Staff Nurse, Endoscopy

Sandeep was nominated in recognition of his hardworking nature and somehow who exemplifies the trust values. Sandeep is often the last person to say behind when lists run over and does this with a smile and positive attitude. Sandeep is a pleasure to work with and his expertise and confidence is growing.

Simon Brazier – Interim Wensleydale Matron and Clinical Site Manager and Rachael Dealhoy – Ward manager Wensleydale Ward

Simon was nominated for the work in assisting with the move of Bolton ward to Wensleydale. Simon has supported the team on Wensleydale as they adapt to the new technologies and environment, ensuring staff are reassured using new devices and systems. All this has been done whilst he has cared for a colleague in their last days of life. Simon is a true example of the trusts kindness and Team values, always thinking of and supporting others in their work to ensure staff can provide the best care in a safe environment.

Alice Taylor – Practice Educator, Corporate Nursing, Linda Lowrey – Learning and Professional Development Facilitator and Verity Chessum –  Lead Nurse for Learning and Professional Development

Alice was nominated for the work she has been doing on developing a training package that is gold standard and supports the Trust nurses to understand everything they need to do to deliver safe care to patients when administering IV medications, or caring for PICC lines. Alice has adapted the training to bridge the theory to practice gap, by not only training in the classroom, but she goes to the wards and departments to assist with competency sign off and gets to support the nurses to follow the gold standard care in practice. Feedback from managers and nurses is always grateful and they have reported a difference in the amount of nurses now trained and feeling confident in giving care to patients.

Linda and Verity were nominated for the outstanding support they give to their team and their ‘how can we help’ attitude is very much appreciated. The team feel supported in all aspects and empowered to do their work to the best of their ability. Linda and Verity consistently uphold the trust values and are role models of the trust.

Tammy Smith – Patient Pathway Support, Medical Records, PSC

Tammy was nominated for going above and beyond to support the team during some very difficult times. Tammy has supported colleagues with training and helped with new ways of working. Tammy has taken the time to ensure all the teams knew what they were doing and offered more support whenever needed. Tammy has taken on all additional requests with a smile and a ‘happy to help’ attitude. She has been a super star and a pleasure for all to work with.

Clare Collins – Business Support Officer, Management Team PSC

Clare was nominated for going above and beyond to be a supportive, kind and caring line manager. Clare always makes time to check on the welfare of her team and make us her priority and will always go the extra mile. Clare is great to work with, she is fun, and always happy and smiling. Clare has provided such kindness and support both on a managerial level and personal. Clare is so approachable and we have really appreciated that this past year, she has been a breath of fresh air to work with.

Clare Hudson- Senior Palliative Care Nurse, Palliative Care- Nursing.

Clare was nominated after receiving some lovely feedback from a family which said Clare has been in attendance for my husband’s medical needs for two years. Clare’s kindness and supportive intervention in helping us both throughout this time has been invaluable. Clare’s wonderful knowledge and approach in the last stages of his life, dealing with his illness meant I had so many more months with my husband. Words will never be enough, thank you.

Jan Porter- Specialist Radiographer and Julie Byers – Radiographer, Radiology Department

Jan and Julie were both nominated for going above and beyond the radiographer role to get the x-ray department at Ripon ready for its refurb to a CDC. They have both looked after patients in a challenging working environment and continued to provide excellent patient care, they have liaised with the building team doing work in close proximity as well as clearing out the x-ray department to allow for an easier move. Jan and Julie are continuing to provide an x-ray service to the patients of Ripon and the surrounding areas from a very cramped space using a mobile x-ray machine until the new equipment is fitted. Both have shown patience and resilience as well as determination to keep the x-ray service running at Ripon during these building works.

Alison Smith, Clinical Support Worker, Dermatology Specialist Nursing

Alison was nominated for always being so lovely and kind to patients and above all always putting patients at ease by having such calm and friendly demeanour.

Heidi Jolly – Health Visitor, Central 0-19 North Yorkshire

Heidi was nominated by family who are incredibly grateful for all the help and support they received from Heidi. Heidi was wonderful and answered numerous questions with patience and compassion.

James Knapp – Screening Co-ordinator Emotional Health

James was nominated after receiving some great feedback which said: James is fantastic asset to your team, he listened so well, gauged absolutely correctly the situation and demonstrated clear evidence based knowledge and experience that shone through in our conversations. James was warm, kind compassionate and really took the time which I am really grateful for. A feeling of relief that I have been heard, validated and supported and was able to seek guidance and advice without judgement. James you have made a huge difference!

Kate Bartokova –Administration Assistant, Specialist Children’s Management & Admin.

Kate was nominated for always going above on beyond in her job role and taking on any task given to her. Kate has recently covered in a role not known to her and has been doing amazing at it. Kate is always helping others with a smile and is a delight to work with. Feedback has always been so positive from therapists’ consultants and parents.

Joice Thomas – Nagoli- Sister/Charge Nurse, Oakdale ward

Joice was nominated for being an excellent leader on the ward and is regarded very highly by all members of MDT and other colleagues. Particularly, several international nursing colleagues have fed-back about how supportive and helpful Joice has been in their adaptation of new roles on Oakdale. Joice is extremely kind and compassionate towards all her patients. Joice has independently sourced further training from the oncology team to improve our patient care on Oakdale.

Second nomination: Joice is an incredibly hard working, welcoming, and truly made for the role she is in. She goes above and beyond for patients and staff. Joice manages a stressful and busy ward environment and is a beacon of calm and light in those difficult moments. She cares about everyone around her, making sure they feel comfortable, supported and safe.

Additional feedback from a colleague: Joice handled a difficult situation with remarkable composure, which greatly reassured everyone involved. Joice’s exceptional nursing skills and leadership qualities truly make her an invaluable asset to our team.

March

Dr Chris Philbey- Consultant Physician in Diabetes and Endocrinology

Chris was nominated by a patient who said that they would like to nominate Dr Philbey for his kind words and over and above attitude during the call. He even explained to me future expectations of monitoring. He was extremely kind and reassuring over and above anything l have ever experienced. Please can you hang on to this good egg! He deserves a pat on the back for his way he is with patients…he is exceptional.

Vicky Hilton-Green – Clinical Coding Manager, Coding Clerks.

Vicky was nominated for taking on a crucial piece of work for the Trust to maximise performance and income, against a pressured timescale. Vicky has taken on an active role and pushed the work forward, going above and beyond to do so. The results of this work is of great benefit to the Trust. No request has been too great, despite the pressured timescales. Vicky has shown the breadth of knowledge and expertise in her role and has engaged cheerfully and professionally. Thank you so much for making a difficult task much more achievable.

Jo Barik – Health Visitor, Central 0-19 North Yorkshire

Jo was nominated on behalf of a patient who said that Jo has been amazing, supportive and made the patient feel safe. Jo went over and above to ensure that the family were supported and were able to move forward.

Helen Siewruk-Barnes – General Manager, Long Term and Unscheduled Care

Helen was nominated for supporting her colleague. Helen’s supportive nature, proactive assistance, and commitment to creating a supportive environment helped this individual. Helen went above and beyond showing genuine compassion and empathy to ensure her colleague was able to get the support and help they required. Helen’s behaviour exemplifies the HDFT KITE values.

Neil Thompson – Care Support Work, Granby Ward

Neil was nominated after receiving lovely feedback from a relative of a patient who had observed his actions. Neil was fully aware of the needs of all the patients and he attended them with great care, respect and efficiency. Although I told him he was a firm favourite with my dad, he wouldn’t accept the praise alone. Neil went above and beyond his role as carer and is a true role model. We gratefully thank you Neil!

Dr Rachel Phillips – Lead clinical Psychologist, Psychology Services, Community and Children’s

Dr Phillips (bottom middle) was nominated for the work she does in supporting patients,  the cancer service, psychology team and the wider Trust. Recognising Rachel’s kindness, willingness to support others and going above and beyond in the work she does as well as her moral integrity.

Dr Sachin Thakur – Consultant, Acute Medicine, Same Day Emergency Care

Dr Thakur was nominated by a colleague for the support he has given to another colleague. Dr Thakur went above and beyond showing genuine compassion and empathy. Sachin’s behaviour exemplifies the HDFT KITE values and the team are so lucky to have Dr Thakur as part of their leadership group.

Christina Simon- Specialist Practitioner, Day Surgery Unit

Christina was nominated for supporting her colleagues with daily ward work and with their development and training needs. Christina is currently leading a cost improvement project in the ward area, this will have a significant saving for the department and the trust. Christina and another colleague have engaged with the team around communication and have developed a weekly/biweekly e-mail to the ward team, this was in response to staff feeling bombarded with e-mails. They have also developed a ward communication board with a weekly hot topic. Christina always adheres to the trust values and is a valued member of the team.

Sonia Stephenson – Patient Systems Operational Manager

Sonia was nominated for undertaking a complex and timely piece of work to review activity and work with software suppliers. This has been a crucial piece of work for the Trust to maximise performance and income, against a pressured timescale. Sonia has taken an active role and pushed the work forward, going above and beyond to do so. The results of this work is of great benefit to the Trust. Sonia has demonstrated kindness,  shown a breadth of knowledge and expertise and engaged cheerfully and professionally.

Sarah Whitaker- Advanced physiotherapist, Respiratory Acute Therapy.

Sarah was nominated by a patient who said I would like to express my general observations about the very positive work standard which was introduced by the (BHF) course implementer Sarah Whitaker, Advanced Physiotherapist. Given this 4 year suspension of the course a detailed fitness plan had to be constructed.  This being broadly based on the outdated plan generally available from the School of Physiotherapists.  This included detailed notes and visual diagrams given to patients so that additional work could be done at home and then continued after leaving the course. The quality of this work was, in my opinion, well beyond the call of duty!

Lizzie Hull – E-rostering Admin Assistant, Corporate Services

Lizzie was nominated by a colleague who said Lizzie offered me support and came to my department to sit with me and helped me understand the Roster system, she was kind, patient and helpful and she went the extra mile to assist me. Lizzie is friendly and reassuring!

Harry Stephenson – IT Desktop Technician, Information Technology

Harry was nominated by their colleague (Sophie) who said Harry is just fantastic! He has to put up with so much with the District Nursing team, locked passwords and laptops not working right and he never gets frustrated. Harry is always polite and kind to every team member, he is very professional and personable, a true asset to the trust!  Harry always brings a calming nature to stressful situations, he doesn’t judge and he helps through pure kindness and goes over and above to make sure everyone is okay and nothing is too much trouble. He is just fab!. Thank you Harry!

February

Sharon Davies – Advanced Clinical Practitioner

Sharon was nominated for going above and beyond. Sharon is dedicated and often works beyond working hours. She shows compassion to enable patients to be discharged to the place of their choice and are very supportive towards families. Sharon is an all-round great team member!

Angela Haddington- Pharmacy Store Manager

Angie was nominated by her colleague for being  is such a good team leader and tutor at the pharmacy store. Angela always has the answer when you ask her and is very approachable in any way whether she doing something, counting, booking in, picking medication, or even just walking in the corridor. She always has a beautiful smile every time I start my shift and asks how I am. Angela looks after us like her own not just her staff, she is amazing to work with. She is one of a kind that HDFT is lucky to have.

Cynthia Magorimbo- Care Support Worker, Lascelles.

Cynthia was nominated for always taking the time to get to know her patients and making them feel at ease. Cynthia delivers excellent quality care to all the patients while treating them with dignity and respect. Cynthia is exceedingly kind, hardworking and a phenomenal support to the team.

Allison Lee- Family Health Practitioner (middle) North Yorkshire Health & Resilience and Cheryl Evans, Family Health Practitioner (bottom right) North Yorkshire Health & Resilience
Allison and Cheryl were both nominated after receiving some great parent feedback. Allison and Cheryl have made such a difference to a family they have been working with, being amazing on calls and doing their best to coordinate services, signpost and being truly client centred.

Dr Lamis Abdelaziz – Ophthalmology Doctor
Dr Abdelaziz is extremely kind and caring, she is a good listener and very helpful towards the staff and patients. Lamis always prioritises her patients and goes above & beyond. On top of her clinic when she is on call, especially on Fridays she sees a minimum of 5-6 patients extra and on Saturdays minimum of 4-5 patients. Lamis is approachable and always there to help when the service needs urgent cover.

Trudy Hoyle – Audio Typist, Admin Service Trauma and Orthopaedics
Trudy has stepped in to help the ENT department during a period of short staffing. Trudy has been invaluable to the team, helping to keep the ENT office running efficiently whilst balancing her own work in T&O. Trudy is a perfect example of Trust values, always being there to help out wherever there is a need with a fantastic eye for detail, making sure nothing is ever missed. Trudy can always be relied upon to step up whenever and wherever there is a need in our directorate and always gives one hundred percent.

Natalie Blyde- Directorate Recruitment Co-ordinator, Management Team PSC
Natalie has been chosen to receive a kindness award for being a wonderful addition to the management team helping to bridge the gaps with the Recruitment department. Natalie displays kindness and innovation every day and is always happy to help and support colleagues with any recruitment challenges. Natalie designed a welcome pack for new starters joining the planned and surgical teams, this welcome pack was a success has been highly praised by the recruitment department, so much so that Natalie was asked to design a welcome pack for all new starters joining our trust not just PSC. Natalie has also been vital in the recent successful Care Support Worker recruitment days, she has worked tirelessly organising venues, interviews, keeping in touch with applicants and truly believe that Natalie’s kindness and personal touches have made all the difference.

Kerry Hixon – ENT Secretary, Admin Services – Head and Neck

Kerry has been covering the ENT Office during a period of short staffing and has taken on the role of organising the office and keeping the place running efficiently and without any complaints. Kerry is always polite and so helpful with both patients and fellow colleagues. Kerry is a credit to the hospital, especially during the hard times.

Nominated in February by Chloe. Presented 2nd April

David Hurst – Day Surgery Unit Practitioner

David helped the scrub team with a busy list, he offered to help open trays and sterile items in order to ensure a quick patient turnaround and relieve the pressure of a busy list and support the scrub team. David always makes sure that staff feel listened to and supported, and always has time to teach others new skills and be a support to members of the team.

Hannah Bousfield, Locality Manager, Gateshead Management Team

I started working for the trust in January 2023 and Hannah Bousfield has been a very supportive manager. She is respectful, compassionate and efficient. She is approachable and makes me feel a very valued team member
When allocating to my caseload this is always done with honesty and transparency to ensure equal workload within the team. When I contribute to the team Hannah does not treat me like the “new member of staff” but instead honours my clinical experience and knowledge and treats me equal to my colleagues which is very much appreciated and keeps me enthusiastic to contribute.

Nominator added:
I would just like to add that no matter how busy she is she always has a smile and a listening ear! She gives staff the impression that nothing is too much trouble and will sort problems out herself in a timely manner. She is very much appreciated by her team and I think she deserves to receive praise for her work ethic.

January

Clare Watson – Family Health Practitioner, North Yorkshire Emotional Health & Resilience

Clare was nominated for demonstrating in depth respect when dealing with a call from a concerned grandmother. Clare was incredibly open minded about the concerns she was discussing. She was exceedingly kind and let the grandmother speak freely and acted you professionally. She was noticeably clear in her actions put in some basic safety netting by asking her to call her son and tell him to get home ASAP. She was told to ring the GP and if she had escalating concerns to ring 999 for an ambulance and the police. Clare spoke to her colleague who arranged to meet at the property with the father. Clare thoughtfully reviewed her colleagues calendar and cancelled and rebooked any remaining visits for the day. Clare went gone above and beyond displaying all of the trust values and really made a difference to this whole family.

Josh Wilson- WHSmith Assistant

Josh was nominated for always going above and beyond to be kind and helpful. Josh takes the time with everyone in the shop to ask how they are and how their day has been. Josh is one of the first and last people patients, families  and staff will meet and his lasting impression really does make a difference. Thank you for proving such a personal caring service to all.

Karen King – Deputy Teams Lead for Children’s Outpatients

Karen was nominated by her colleague for her dedication to making the perfect vaccine bubble and Karen’s energy to continually review the service and strive to improve uptake, outcomes and data collection. Karen’s kindness is her superpower and is often the first port of call for a supportive, professional and fair response.

Emily Legge- Chief Pharmacy Technician, Brooke Donkersley- Lead Pharmacy Technician, Katie Savage- Lead Pharmacy Technician and Sara Moore – Deputy Director of Pharmacy and Clinical Pharmacy Services Manager

Emily, Brooke, and Katie were nominated for the vital role they play in supporting their colleague deliver controlled drugs to the community. They are an incredible help and support and You are a huge asset and credit to the trust!

Sara was nominated for being approachable and demonstrating a clear understanding of the needs for reasonable adjustments in a recent situation. Sara went above and beyond to support a family in need which is a testament to her patient focussed approach. Well Deserved!

Ian Juden – Rota Co-ordinator, Management Team LTUC

Ian has been chosen to receive kindness award for making a great difference in LTUC junior doctor rota management. Ian has made significant changes in improving the relationship between rota coordinators and the medical teams which is palpable. Ian’s proactive, friendly, empathetic approach which is hands on is appreciated by all. Ian consistently acts with kindness and empathy when problem solving- this has had significant impact for all who have the chance to work with him, even in times of difficulty and stress he is able to use humour effectively which is appreciated.

Second  Nomination on behalf of medical junior doctors

Ian works incredibly hard to ensure wards are well staffed in crisis, listens to problems we are facing and goes above and beyond to accommodate leave requests. Come rain or shine, Ian shows up with an infectious enthusiasm and a genuine care for the wellbeing of both staff and patients.

Third Nomination

Ian is personable, really easy to contact and is proactive in identifying issues and chatting to everyone on his morning round of the wards. Ian is an asset to HDFT and makes the hospital a better place to work.

Carol Brown – Ward Clerk, Acute Frailty Unit

Carol was nominated for being a role model of teamwork and kindness! Carol has been an outstanding member of the Acute Frailty Unit Team, she is always approachable and willing to go out of her way to help, no job is ever too much for her. Carol is cheerful and goes above and beyond for everyone

Shona Kettlewell – Strategy Nurse, North Yorkshire Specialist Safeguarding

Shona was nominated having gone above and beyond displaying all of the trust values and having really made a difference to the family she was helping. Shona was very thorough and acted professionally in the situation being impartial and open minded with the information she shared. Shona ensured the baby was the paramount focus and their safety was the priority. Shona also stayed later than her working hours to ensure the appropriate safety netting and plans were in place. Shona, you have made the rest of your team very proud!

Nominated in Jan, presented KINDNESS award 19th April

Bernice Mpholle – Staff Nurse, Brian Drummond – Staff Nurse, Debra Coats- Staff Nurse and Howard Richardson- Staff Nurse, Endoscopy Department.

Bernice, Brian, Debra and Howard have embraced the implementation of a new service called EBUS with positivity and enthusiasm. They have shown dedication to learn and implement a new procedure ensuring patient safety and experience is at the heart. They have gone above and beyond to not only learn a new skill in a different hospital but they have taken on board the safety elements by assisting with writing the SOP, and the patient information leaflets for this procedure. All four staff members have represented the Trust while learning this procedure at York Hospital and have been recognised by the York Team for their enthusiasm and commitment and for being excellent representatives of HDFT. It is for these reasons they have been chosen to receive a Making a Difference Kindness Award.

Clare Gothard- Community Registered Nurse, Harrogate North

Clare recently visited a palliative patient where an unpredictable and sensitive situation occurred. Clare dealt with the situation compassionately, ensuring the patient was comfortable and cared for with dignity. Clare was calm and supportive to the patient and family by putting them at ease. Clare is always the first to offer help whether that is taking extra shifts, supporting students, colleagues or doing extra hours or shifts at short notice in order that the service is covered.

nominated in Jan, presented 12th April

Maria Kumar – Staff Nurse, Byland Ward

Maria was nominated by their colleague who said Maria is an outstanding nurse from the patient care she delivers, her kindness and interaction with others. Maria attended pressure ulcer prevention and management training, she really took it all on board and this was demonstrated when I attended a ward she was covering on. A patient who required repositioning from right to left, as to avoid excess pressure on an ulcer, was positioned perfectly using a 30 degree tilt with 5 pillows fanned out around their body. The patient was comfortable and told me she really took care of her. Maria encompasses all core values the Trust needs in Nurses; Kindness, Integrity, Teamwork and Equality, Goes ‘above and beyond and Makes a difference. Great work Maria!

Shona Kettlewell – Strategy Nurse, North Yorkshire Specialist Safeguarding
Shona was nominated having gone above and beyond displaying all of the trust values and having really made a difference to the family she was helping. Shona was very thorough and acted professionally in the situation being impartial and open minded with the information she shared. Shona ensured the baby was the paramount focus and their safety was the priority. Shona also stayed later than her working hours to ensure the appropriate safety netting and plans were in place. Shona, you have made the rest of your team very proud!

Bernice Mpholle – Staff Nurse, Brian Drummond – Staff Nurse, Debra Coats- Staff Nurse and Howard Richardson- Staff Nurse, Endoscopy Department.
Bernice, Brian, Debra and Howard have embraced the implementation of a new service called EBUS with positivity and enthusiasm. They have shown dedication to learn and implement a new procedure ensuring patient safety and experience is at the heart. They have gone above and beyond to not only learn a new skill in a different hospital but they have taken on board the safety elements by assisting with writing the SOP, and the patient information leaflets for this procedure. All four staff members have represented the Trust while learning this procedure at York Hospital and have been recognised by the York Team for their enthusiasm and commitment and for being excellent representatives of HDFT. It is for these reasons they have been chosen to receive a Making a Difference Kindness Award.

Clare Gothard- Community Registered Nurse, Harrogate North
Clare recently visited a palliative patient where an unpredictable and sensitive situation occurred. Clare dealt with the situation compassionately, ensuring the patient was comfortable and cared for with dignity. Clare was calm and supportive to the patient and family by putting them at ease. Clare is always the first to offer help whether that is taking extra shifts, supporting students, colleagues or doing extra hours or shifts at short notice in order that the service is covered.

Maria Kumar – Staff Nurse, Byland Ward
Maria was nominated by their colleague who said Maria is an outstanding nurse from the patient care she delivers, her kindness and interaction with others. Maria attended pressure ulcer prevention and management training, she really took it all on board and this was demonstrated when I attended a ward she was covering on. A patient who required repositioning from right to left, as to avoid excess pressure on an ulcer, was positioned perfectly using a 30 degree tilt with 5 pillows fanned out around their body. The patient was comfortable and told me she really took care of her. Maria encompasses all core values the Trust needs in Nurses; Kindness, Integrity, Teamwork and Equality, Goes ‘above and beyond and Makes a difference. Great work Maria!

Manoj – Locum Consultant Urology, Urology Medical Staffing
Mr Manoj was nominated by their colleague who said Mr Manoj came one day to assist one of his colleagues in theatre while on annual leave. He came with a smile, kindness and really made a difference to that patient. It was a complex case, and it would have been atrocious cancelling/abandon case. He really made a difference to the patient and everyone in the team were very pleased to complete the surgery.
Manoj is a very kind person, professional with his work, always smiling, eager to help his colleagues. He didn’t have to come in on his annual leave, however he didn’t doubt to come in when his colleague asked for help.

Fiona Fenwick – Health Visitor, Gateshead 0-5 and Gill Reed – Health Visitor, Gateshead 0-5Fiona and Gill have been chosen to receive a KINDNESS award for going above and beyond in supporting students. Fiona and Gill will check in, support and champion students, providing both practice and academic support, which creates a supportive environment for students within Gateshead. At the end of the day both Fiona and Gill ensure that the students are comfortable with what they have seen and experienced and are not going home worried. Fiona and Gill both share expertise and knowledge with students, ensuring a wide range of skills and opportunities are delivered in clinical practice. They both demonstrate kindness to the highest level, and without their kindness completing SCPHN training would have at times felt impossible.

Sue Slater – Senior Care Support Worker, Elmwood Outpatients

Sue is dedicated, hardworking, extremely organised and committed to constantly learning and developing best practices for managing routine activities in an efficient and effective manner. Sue is always there to lend a helping hand to members of staff and patients. Sue is a huge asset to the department and will always go the extra mile!

Joe Langthorne, System Development Accountant, Financial Planning Management

Joe has embedded himself with the whole Finance Team, he has built excellent relationships with every team within Finance. He has a can do attitude and will happily assist the wider organisation with any struggles. He has recently taken on the lead for the implementation of REACH which has improved visibility and access of budget information across the organisation. Joe demonstrates the Trust values in everything he does and embraces any opportunity to support developments across the team. Joe also hosted our annual Finance Christmas celebrations, which the team thoroughly appreciated.