Congratulations to all Trust staff nominated for a Making a Difference Award – below are our winners.
Click here for details about how to nominate.
February
Allison Lee- Family Health Practitioner (middle) North Yorkshire Health & Resilience and Cheryl Evans, Family Health Practitioner (bottom right) North Yorkshire Health & Resilience
Allison and Cheryl were both nominated after receiving some great parent feedback. Allison and Cheryl have made such a difference to a family they have been working with, being amazing on calls and doing their best to coordinate services, signpost and being truly client centred.
Dr Lamis Abdelaziz – Ophthalmology Doctor
Dr Abdelaziz is extremely kind and caring, she is a good listener and very helpful towards the staff and patients. Lamis always prioritises her patients and goes above & beyond. On top of her clinic when she is on call, especially on Fridays she sees a minimum of 5-6 patients extra and on Saturdays minimum of 4-5 patients. Lamis is approachable and always there to help when the service needs urgent cover.
Trudy Hoyle – Audio Typist, Admin Service Trauma and Orthopaedics
Trudy has stepped in to help the ENT department during a period of short staffing. Trudy has been invaluable to the team, helping to keep the ENT office running efficiently whilst balancing her own work in T&O. Trudy is a perfect example of Trust values, always being there to help out wherever there is a need with a fantastic eye for detail, making sure nothing is ever missed. Trudy can always be relied upon to step up whenever and wherever there is a need in our directorate and always gives one hundred percent.
Natalie Blyde- Directorate Recruitment Co-ordinator, Management Team PSC
Natalie has been chosen to receive a kindness award for being a wonderful addition to the management team helping to bridge the gaps with the Recruitment department. Natalie displays kindness and innovation every day and is always happy to help and support colleagues with any recruitment challenges. Natalie designed a welcome pack for new starters joining the planned and surgical teams, this welcome pack was a success has been highly praised by the recruitment department, so much so that Natalie was asked to design a welcome pack for all new starters joining our trust not just PSC. Natalie has also been vital in the recent successful Care Support Worker recruitment days, she has worked tirelessly organising venues, interviews, keeping in touch with applicants and truly believe that Natalie’s kindness and personal touches have made all the difference.
Kerry Hixon – ENT Secretary, Admin Services – Head and Neck
Kerry has been covering the ENT Office during a period of short staffing and has taken on the role of organising the office and keeping the place running efficiently and without any complaints. Kerry is always polite and so helpful with both patients and fellow colleagues. Kerry is a credit to the hospital, especially during the hard times.
David Hurst – Day Surgery Unit Practitioner
David helped the scrub team with a busy list, he offered to help open trays and sterile items in order to ensure a quick patient turnaround and relieve the pressure of a busy list and support the scrub team. David always makes sure that staff feel listened to and supported, and always has time to teach others new skills and be a support to members of the team.
Hannah Bousfield, Locality Manager, Gateshead Management Team
I started working for the trust in January 2023 and Hannah Bousfield has been a very supportive manager. She is respectful, compassionate and efficient. She is approachable and makes me feel a very valued team member
When allocating to my caseload this is always done with honesty and transparency to ensure equal workload within the team. When I contribute to the team Hannah does not treat me like the “new member of staff” but instead honours my clinical experience and knowledge and treats me equal to my colleagues which is very much appreciated and keeps me enthusiastic to contribute.
Nominator added:
I would just like to add that no matter how busy she is she always has a smile and a listening ear! She gives staff the impression that nothing is too much trouble and will sort problems out herself in a timely manner. She is very much appreciated by her team and I think she deserves to receive praise for her work ethic.
January
Shona Kettlewell – Strategy Nurse, North Yorkshire Specialist Safeguarding
Shona was nominated having gone above and beyond displaying all of the trust values and having really made a difference to the family she was helping. Shona was very thorough and acted professionally in the situation being impartial and open minded with the information she shared. Shona ensured the baby was the paramount focus and their safety was the priority. Shona also stayed later than her working hours to ensure the appropriate safety netting and plans were in place. Shona, you have made the rest of your team very proud!
Bernice Mpholle – Staff Nurse, Brian Drummond – Staff Nurse, Debra Coats- Staff Nurse and Howard Richardson- Staff Nurse, Endoscopy Department.
Bernice, Brian, Debra and Howard have embraced the implementation of a new service called EBUS with positivity and enthusiasm. They have shown dedication to learn and implement a new procedure ensuring patient safety and experience is at the heart. They have gone above and beyond to not only learn a new skill in a different hospital but they have taken on board the safety elements by assisting with writing the SOP, and the patient information leaflets for this procedure. All four staff members have represented the Trust while learning this procedure at York Hospital and have been recognised by the York Team for their enthusiasm and commitment and for being excellent representatives of HDFT. It is for these reasons they have been chosen to receive a Making a Difference Kindness Award.
Clare Gothard- Community Registered Nurse, Harrogate North
Clare recently visited a palliative patient where an unpredictable and sensitive situation occurred. Clare dealt with the situation compassionately, ensuring the patient was comfortable and cared for with dignity. Clare was calm and supportive to the patient and family by putting them at ease. Clare is always the first to offer help whether that is taking extra shifts, supporting students, colleagues or doing extra hours or shifts at short notice in order that the service is covered.
Maria Kumar – Staff Nurse, Byland Ward
Maria was nominated by their colleague who said Maria is an outstanding nurse from the patient care she delivers, her kindness and interaction with others. Maria attended pressure ulcer prevention and management training, she really took it all on board and this was demonstrated when I attended a ward she was covering on. A patient who required repositioning from right to left, as to avoid excess pressure on an ulcer, was positioned perfectly using a 30 degree tilt with 5 pillows fanned out around their body. The patient was comfortable and told me she really took care of her. Maria encompasses all core values the Trust needs in Nurses; Kindness, Integrity, Teamwork and Equality, Goes ‘above and beyond and Makes a difference. Great work Maria!
Manoj – Locum Consultant Urology, Urology Medical Staffing
Mr Manoj was nominated by their colleague who said Mr Manoj came one day to assist one of his colleagues in theatre while on annual leave. He came with a smile, kindness and really made a difference to that patient. It was a complex case, and it would have been atrocious cancelling/abandon case. He really made a difference to the patient and everyone in the team were very pleased to complete the surgery.
Manoj is a very kind person, professional with his work, always smiling, eager to help his colleagues. He didn’t have to come in on his annual leave, however he didn’t doubt to come in when his colleague asked for help.
Fiona Fenwick – Health Visitor, Gateshead 0-5 and Gill Reed – Health Visitor, Gateshead 0-5Fiona and Gill have been chosen to receive a KINDNESS award for going above and beyond in supporting students. Fiona and Gill will check in, support and champion students, providing both practice and academic support, which creates a supportive environment for students within Gateshead. At the end of the day both Fiona and Gill ensure that the students are comfortable with what they have seen and experienced and are not going home worried. Fiona and Gill both share expertise and knowledge with students, ensuring a wide range of skills and opportunities are delivered in clinical practice. They both demonstrate kindness to the highest level, and without their kindness completing SCPHN training would have at times felt impossible.
Sue Slater – Senior Care Support Worker, Elmwood Outpatients
Sue is dedicated, hardworking, extremely organised and committed to constantly learning and developing best practices for managing routine activities in an efficient and effective manner. Sue is always there to lend a helping hand to members of staff and patients. Sue is a huge asset to the department and will always go the extra mile!
Joe Langthorne, System Development Accountant, Financial Planning Management
Joe has embedded himself with the whole Finance Team, he has built excellent relationships with every team within Finance. He has a can do attitude and will happily assist the wider organisation with any struggles. He has recently taken on the lead for the implementation of REACH which has improved visibility and access of budget information across the organisation. Joe demonstrates the Trust values in everything he does and embraces any opportunity to support developments across the team. Joe also hosted our annual Finance Christmas celebrations, which the team thoroughly appreciated.