Making a Difference – our winners

Read about our Making a Difference Award winners and how they went the extra mile here.

Congratulations to all Trust staff nominated for a Making a Difference Award – below are our winners.

Click here for details about how to nominate.

May 2018


Mark Fuller, Improvement Facilitator

Mark was nominated in recognition of his work in assisting with large-scale projects. Mark has delivered workshops and supported the development of a new service with enthusiasm and commitment, which has had a significant impact on not only making improvements but also improving patient care.

Dr Jane Paisley, Elderly Care Consultant

Dr Paisley has been at the forefront of developing patient care at a local care home, leading on multidisciplinary meetings and patient assessments. We were told how her presence has made such a difference and provides valuable support to the care staff and the Knaresborough Community Care Team.

Patricia Metcalf, Domestic – Harrogate Healthcare Facilities Management (HHFM)

Patricia was nominated alongside her colleagues, Sam and Luisa, for their commitment to help keep patients safe. They work extremely hard as part of the team on Farndale Ward to help prevent patient falls and go above and beyond to support the team in delivering high quality and safe care. Gemma Umpleby, Ward Manager, said: “We are proud to have them as part of our team.”

Katy Ward, Human Resources Advisor

Katy was nominated in recognition of her dedication to promoting staff health and wellbeing – often going above and beyond expectation. In particular, her recent work to contact a wide variety of trained facilitators to run discounted exercise classes for all staff as really stood out. Katy is passionate about the benefits that staff will receive and takes on the responsibility to make this happen.

Dr Alison Walker, Emergency Department Consultant, Harrogate District Hospital

Dr Walker has initiated a series of education sessions for paramedics, staff in the emergency department, nurses and midwives. Many positive things have resulted from these sessions and they have provided a fantastic opportunity for joint multi-agency learning.

Sister Laura Smith – Sir Robert Ogden Macmillan Centre, Harrogate District Hospital

Laura has gone above and beyond to offer her skills and knowledge to patients across the organisation; demonstrating our mission and values. This has not only made a big difference to the patients, but staff too!

John Horton-Hawkes, Domestic – Harrogate Healthcare Facilities Management

John was nominated in recognition of his commitment to delivering a high quality and professional service – often going above and beyond in his work. John is always polite, approachable and embodies the values of being Respectful, Passionate and Responsible.

April 2018


Holly Conway, Care Support Worker – Jervaulx Ward, Harrogate District Hospital

Holly was nominated in recognition of going the extra mile in her work. We were told how Holly is excellent and outstanding in her role – with patients at the heart of all that she does!

Andy Brown, Risk Management Midwife

Andy was nominated for going above and beyond expectations to provide high quality, safe care for women and their babies. He is always willing to support and guide colleagues with any queries. Andy comes up with solutions to many problems, such as developing a more ‘user-friendly’ online pregnancy booking form.

Jodie Roberts, General Manager – Long Term and Unscheduled Care Directorate

Jodie was nominated in recognition of her recent service to The Friends of Ripon Hospitals charity, providing a professional and timely response which was described as ‘outstanding’. Jodie really did make a difference.

Sarah Dallaway, Administrator – Looked after Children

Sarah was nominated in recognition of providing a gold standard quality and efficient service to the Looked after Children Team with good humour and resilience. Sarah was described as the ‘backbone of the team, being the first point of contact’ and is recognised for her commitment.

Sophie Greenbank, Outpatient Sister – Harrogate District Hospital

Sophie was nominated in recognition of going the extra mile for all patients in her care and for being a supportive colleague. Sophie demonstrates care and compassion to all and is committed to values and behaviours of the Trust.

March 2018


Rebecca Bates and Leann Farley, Health Visitors – Middlesbrough 0-19 Healthy Child Team

Rebecca and Leann have been working in partnership with their local children’s centre colleagues to implement a ‘reduce, reuse, recycle’ service. The project encourages donations of clothing, shoes and bedding, which can then be given to families in need and has had a positive impact on the community.

Jo Poole, Stores Assistant – Planned and Surgical Care 

Jo was nominated in recognition of the invaluable service that she provides to each ward area that she works in. Jo has gone above and beyond to ensure that each ward runs smoothly and efficiently by ensuring they have the supplies they need to focus on delivering high quality care. Nothing is ever too much trouble for Jo and she always approaches everything she does with a smile!

Victoria Packwood and Karen Banks, Community Staff Nurses

Recently faced with some challenges, Victoria and Karen stepped up and went over and above to deliver high quality care and services. Their colleague told us how they were an excellent example of practitioners demonstrating passion for what they do.

Sister Alison Burns, Recovery – Main Theatres 

Although recently faced with ‘out of the ordinary’ factors – Alison has excellently coordinated the department, maintaining safety and flow of activity at all times!

Nicholas Burgoyne, Information & Data Analyst – Sterile Services 

Nicholas was nominated in recognition of his contribution in designing artwork (pictured) for the Youth Forum’s ‘Hopes for Healthcare’ – bringing his creativity, inspiration and vision to the project. In his own time and using own resources, what Nicholas designed was beyond what the forum could have imagined and his ideas really brought their ‘Hopes’ to life.

For more information on our Hopes for Healthcare, click here.

Sarah Nicholson, Ward Sister – Nidderdale, Harrogate District Hospital

During her year as Acting Ward Manager, Sarah maintained a positive culture and developed a strong and confident team. She went the extra mile on many occasions to maintain patient safety and provide the best care for patients.

Eve Panesar, Senior Orthoptist

Eve consistently works to provide the best care for her patients – regularly going above and beyond and evidencing the Trust’s values in all her actions. She has recently developed, and is underway with developing, some new quality improvement initiatives in Orthoptics. Eve’s colleague told us how she is an “inspiration to work with.”

Robert Lilley, Children’s and County Wide Community Care Administrator

Robert always adds that little bit extra to everything he does, which is often over and above – such as becoming a WebEx champion to support colleagues in using this technology.
He plays a valuable role in supporting colleagues across the directorate and is helpful and supportive to all!

Ros Parkinson, Paediatric Asthma Nurse Specialist

Ros was described as an ‘upper star’ who has made a big difference to the care of children who have asthma. She regularly goes above and beyond and is a supportive, caring colleague, who shares her wealth of knowledge in this specialist area.

Michelle Beaumont, Sister – Clinical Assessment, Triage and Treatment (CATTT) Ward

Michelle has coordinated a very busy ward – providing excellent support to her ward colleagues and student nurses. She has gone the extra mile on many occasions to maintain patient safety on the ward and embodies the Trust’s values in all her actions.

February 2018


Rebecca Craven, Staff Nurse – Emergency Department – Harrogate District Hospital

Rebecca was nominated in recognition of being a fantastic mentor, going the extra mile to support a Student Nurse to become a confident and proficient professional. We were told how Rebecca had been a fantastic role model by being an exceptional nurse in theory and practice – putting patients first and safeguarding their needs.

Lee Davis, Porter

Lee was nominated in recognition of his commitment to patient care and evidencing our Trust’s values in whatever he does. Recently, we were told how Lee, with a kind and caring approach, made a difference to a patient. This cheered the patient up immensely.

Tina Whiteley, Rota Coordinator – GP Out of Hours Service

Since starting in her role, Tina has not only demonstrated a real drive in positively contributing to the smooth running of the GP Out of Hours rota and the service itself – but has stepped in to support the service when needed!


January 2018

Anne-Marie Samuel, Quality Coordinator and Senior Medical Secretary – Emergency Department, Harrogate District Hospital

Anne-Marie was nominated for going above and beyond in prioritising patient care, always taking her time with patients and supporting them with their queries. Anne-Marie was described as a ‘true beacon of good practice for the organisation’ who embodies the Trust’s values of being Respectful, Passionate and Responsible.

Mr Isa Edhem, Consultant Urologist

Mr Edhem was nominated for going the extra mile to provide high quality care to patients when he wasn’t on-call or due to work.

Gill Wilson, Stoma Care Nurse

Gill was nominated by a patient for going above and beyond to support the patient throughout treatment. The patient commended Gill’s friendly, helpful and professional approach and told us that Gill “goes out of her way to help in every way possible”.

Dr Rosaria Buccoliero, Consultant Neurologist

Dr Buccoliero was nominated for a Making a Difference Award, for going the extra mile. In her own time, she has been visiting local primary schools to educate young people about important topics such as ageing and disability. She acts as an ambassador for the Trust in many different ways and this is just one of them.

Mr Efstathios Altanis, Consultant Obstetrician and Gynaecologist

Mr Altanis was nominated by a patient in recognition of providing excellent care and treatment. The patient commended Mr Altanis’s caring nature and his ability to reassure her throughout her treatment.

Amy Bentall, Medical Secretary – Gastroenterology

Both Amy and her colleague Stacey were nominated for their fantastic dedication and hard work in supporting the Gastroenterology team. It has been a challenging time for Amy and Stacey but they have risen to this and promoted a very hard working and efficient office.

Heather Singleton, Occupational Health Manager

Heather was nominated for displaying exemplary care, compassion and support to colleagues across the Trust. Heather clearly makes a difference and has a positive effect on managing the health and wellbeing of our staff.


December 2017

Helen Stewart, Granby Ward Manager 
Helen was nominated for going the extra mile during her time as Matron for the Outpatients Department. As well as managing the service really well during some challenging times, she also co-led a service improvement project with staff to understand the areas where performance and experience could be improved in the department.

November 2017

Carol Thompson, Healthy Child Nurse – Richmondshire & Hambleton Healthy Child Team 
Carol was nominated in recognition of her outstanding practice in a difficult area of work which really did make a difference. Her work also demonstrated exemplary partnership working and was a great example of the 6Cs in practice.

Colette Black, former Care Support Worker – Byland Ward 
Colette was nominated for going the extra mile in her previous role as a Care Support Worker to help provide a better experience for our patients with dementia whether that’s talking and involving them in difference activities, such as running afternoon tea parties, or looking for alternative meal options. We were told how she was also extremely supportive, and a valued mentor, to new starters on the ward.

Sam Sandiman and Luisa Valente, Domestics 
Sam and Luisa were nominated for their commitment to helping keep patients safe. They work extremely hard as part of the team on Farndale Ward to help prevent patient falls and go above and beyond to support us in delivering high quality and safe care. Gemma Umpleby, Ward Manager, said: “We are proud to have them as part of our team.”

Jo Orgles, Infant Feeding Coordinator  
Jo has enabled the Maternity Unit to achieve the Unicef Baby Friendly Initiative Gold Award and the Special Care Baby Unit to become the second in the whole of the UK to be awarded Unicef Baby Friendly Accreditation. Jo works tirelessly alongside her colleagues to make sure that women are provided with the support and advice they need to give their babies the best start in life. Jo works on a number of initiatives such as antenatal classes for expectant mothers where they learn about building relationships with their baby and feeding support groups for mothers requiring extra input. Jo constantly goes the extra mile to
support women, their babies and her colleagues too!

Debra Tunn, Health Visitor – Middlesbrough Healthy Child Team 
Debra was nominated in light of providing some essential support. The role that Debra played was vital and really did make a difference – her actions were clearly exemplary of the Trust’s Vision and Values.

Joanne White, Specialist Podiatrist 
Joanne was nominated for being an exemplary mentor providing fantastic opportunities to new and existing staff in the Podiatry Department – often going above and beyond to ensure their needs are met. For example, Jo has recently mentored two new staff members and it is clear from their feedback that Jo has been an excellent mentor and aided their transition from student to clinician.

Sharon Walker, Discharge Facilitator 
Sharon has worked tirelessly to support a particularly complex discharge of a patient. There were a number of challenges faced but Sharon used her knowledge, skills and expertise to manage a safe and more timely discharge back home for the patient. This is just one example of how Sharon takes strong personal responsibility for her workload and works with commitment and flexibility every single day to manage safe and timely hospital discharges even for patients with the most complex needs.

October 2017

Richard Wormwell, Resourcing Manager, Lesley Danby, Matron, and Jake Danby, 18 Week Patient Tracker 
Richard, Lesley and Jake were nominated for going the extra mile to welcome the arrival of the first Global Health Exchange Nurses. The Global Health Exchange is a partnership between Health Education England and NHS provider organisations.  The Exchange creates opportunities for overseas nursing staff to work in the NHS for a period of three years before and experience all that the NHS has to offer before returning back to their home country in order to contribute to, and improve, the provision of healthcare overseas.

Richard made several trips to and from the airport taking the new nurses to their accommodation and Lesley and Jake made sure their new accommodation was welcoming and comfortable for their arrival. All of this took place outside of their usual working hours but they really wanted to make sure that their new colleagues felt welcomed to the Harrogate area and the Trust.

Carly Carrington, Manager Outreach Outpatient Services and Ripon Outpatients
Carly was nominated in recognition of exemplary work to improve patient care, support her colleagues and effectively use our resources. Over the past year and with the support of her colleagues, Carly has tackled many actions to further improve the services we provide in Ripon Community Hospital Outpatients Department. She has encouraged a range of services to either increase or extend their service provision in Ripon and her support, attitude and enthusiasm really helped the Paediatric Outpatients team prior to their short-term relocation to Ripon Hospital, while the department at Harrogate District Hospital underwent a refurbishment.

September 2017


Rikki-Lee Paley, Care Support Worker – Paediatrics
Rikki was nominated for going over and above her role. Rikki developed and planned a rota for the entire Paediatric Outpatients Department to support them during their short-term move to Ripon Community Hospital, while the department at Harrogate District Hospital underwent a complete refurbishment. We were told how Rikki did this quietly and efficiently in her own time, while continuing her role as a care support worker. This really did make a difference.

Trudy Phillips, Medical Secretary 
Trudy was nominated for going above and beyond her role as a Medical Secretary. Trudy does this by ensuring appointment utilisation is as efficient as possible to ensure there is as much capacity as possible to see patients. Trudy effectively uses NHS resources and is committed to helping us to deliver the best service we can for patients.

Tracey Holland, Staff Nurse – Clinical Investigations Area  
Tracey has been nominated in light of her personal dedication and commitment to ensuring the CIA service continued during the month of November through to December.

August 2017


Lucinda Spencer-Gee, District Nurse – Harrogate South Community Care Team

Lucinda was nominated in light of her receiving the Queens Nursing Institute Phillip Goodeve-Docker Memorial Prize. This is presented to the highest achieving students on District Nursing Specialist Practitioner programmes. Lucy works consistently to try and improve Adult Community Services and this award typifies Lucy’s work to make a difference.

Debbie McIntyre, Patient Systems Support 
Debbie was nominated by a colleague who told us how Debbie had been “fantastic as a support and mentor”. Debbie has taken her time, provided thorough explanations and supported her colleague to  deal with sometimes complex enquiries regarding our electronic patient systems. Debbie supports colleagues across the Trust every day and no problem is too big, or small.

Stephanie Davis, Matron
Stephanie was nominated for going above and beyond her duty of care. Stephanie goes the extra mile for everyone from patients to fellow colleagues and as her line manager said “she is an excellent role model for nursing professionals, kind and compassionate to all…Her motivation and commitment to patients, staff and the trust is commendable.”

Alison Webb, Health Visitor and Practice Teacher
Alison was nominated in recognition of her commitment to her role as a Practioner and a teacher. Alison mentored and supported a Student Health Visitor through her course and provided excellent teaching and emotional support. The student commended Alison’s passion for researching health needs, safeguarding children and their families and putting them at the heart of all she does.

Catherine Noble, Resourcing Assistant – Resourcing Department

Catherine was nominated for making a difference to a new colleague who recently joined the Trust.

Catherine made sure that the whole recruitment process went as smoothly as possible, kept her up to date and welcomed her to the Trust. We were told how Catherine made her new colleague feel warmly welcomed and a valued member of the organisation right from the first contact.

Oakdale Ward

The team on Oakdale Ward were nominated for our Team of the Month Award but they have really shown their commitment to the Trust’s values and made a difference so were awarded with a Making a Difference Award.

The team were nominated for going that extra mile to welcome new colleagues to the Trust and their ward. They have taken the time to provide support and advice to their new colleagues, making sure they feel welcome and settled. Martine, the Ward Manager, said: “The nursing and therapy staff on Oakdale made me feel very welcome when I first arrived, they were supportive, caring and had patience with me. Although it is a well-established team they are supportive of new staff always taking time to show them how things are done.”

July 2017


Sally-Anne Charters, Team Sister – Acute Response and Overnight Service

Sally was nominated for her caring and compassionate approach to support a patient at the end of life. Sally’s passion for end of life care shone and she looked after the patient, in what was described as a “beautiful way”. The care that Sally provided also supported the family at this difficult time.

Debbie Pearson, Assistant Business Manager – Specialist Children’s Services

Debbie was nominated for all her hard work to champion the rollout of a complete electronic clinical system across her teams. The rollout of this system was met with some challenges but Debbie overcame these and supported her teams, developed their enthusiasm and helped resolve any issues that came up.

Rachael Wilcox, Clinical Lead – Occupational Therapy
Rachael was nominated for going ‘over and above’ her role as an Occupational Therapist.

Rachael’s professionalism and contribution to ensuring that children and their families receive the support they need is paramount and this was made clear during a recent challenging and complex case.

Durham and Chester-le-Street School Nursing Team
The team were nominated for July’s Team of the Month Award but they have really shown their commitment to the Trust’s values and made a difference so were awarded with a Making a Difference Award.

The team have worked hard to improve the services that they offer to some of the most vulnerable people in the community. They have championed these changes and ensured that they have engaged with those that they support and fellow colleagues. As a result of all their hard work, the team are one of the best performing in the county.

Laura Dinning, Diabetes Research Nurse

The Diabetes Research Team was asked by the Harrogate Lions to collaborate with them by having a stand at the Great Yorkshire Show. Laura went above and beyond her role to lead and organise this diabetes research initiative. Her passion for reducing the incidence of diabetes was evident throughout. In doing this initiative, the team screened 279 patients for type 2 diabetes and recruited over 300 people to research projects, as well as advising many more people with concerns about their health.

June 2017


Kathy McClune, Practice Development Midwife – Maternity Services

Kathy was nominated because of her role in supporting colleagues to develop their skills and knowledge in order to improve care and safety for pregnant women. Kathy has significantly improved the quality of training provided across Maternity Services – with excellent feedback being received from colleagues.  She has also developed a support group for newly qualified midwives and has gone the extra mile to help support and develop their preceptorships.

Mr Matthew Adelekan, Consultant General and Breast Surgeon

Mr Adelekan was nominated by a patient’s relative who was truly impressed by the care he provided to the patient during his time as an inpatient. Mr Adelekan took great efforts to provide support and explain everything during this time – looking after not only the patient but his family as well.

Annie Beedle, Locality Manager – Children’s and County Wide Community Care

Annie was nominated by fellow colleagues in recognition of her exemplary leadership. There are many examples where Annie has shown her commitment to her role, the children and young people that she supports, and her colleagues. Just one of these examples arose following the changes to our 0-19 Children’s Services. Annie effectively managed the whole of the North Yorkshire 0-19 service throughout the change period and remained professional and supportive to her colleagues.

Hester Marsh with Mrs Sandra Dodson, Chairman, Odile Poole, Antenatal Clinic Manager and Andy Brown, Risk Management Midwife

Hester Marsh, Clerical Officer – Antenatal Clinic

Hester was nominated by colleagues for going over and above to develop a high quality information slideshow. The slideshow is now shown on the TV screen in our Antenatal Clinic and provides essential health and wellbeing updates to pregnant women who are attending for appointments. Hester developed this on her own initiative and largely in her own time. It provides important information about monitoring fetal movements, appointments, flu vaccinations, benefits of breastfeeding, screening tests and much more.

May 2017


Linda Lowrey, Sister – Critical Care Outreach Team

Linda Lowrey with Mrs Sandra Dodson, Chairman
  • Linda was nominated by colleagues because of the dedication and contribution she demonstrates within her role. Linda has worked hard over the past couple of years to support, encourage and educate her colleagues on the Trust’s Policy for the use of Non-Invasive Ventilation. This has increased knowledge and confidence in safely delivering this highly specialist treatment to patients in the acute areas of the Trust.

Linda has continued to improve practice by re-writing and strengthening this policy and procedure in line with national guidance.

April 2017


  • Jo Prosper –Team Leader, Women’s and Men’s Health Physiotherapy Service
  • Sue Newton, Ward Manager – CATT
  • Rachel Bailey-Hague, Patient Systems Support – Information Services
  • Michelle Page, Programme Manager – Long Term and Unscheduled Care Directorate

March 2017


  • Andrew Platt, Care Support Worker – Emergency Department
  • Sally Greco, Quality Production Manager – Sterile Services
  • Debi Gibson, Pannal Ward / MAC (Maternity Assessment Centre) Manager and Helen Woollatt, Delivery Suite Coordinator – Maternity Services

February 2017


  • Sal Katib, Clinic Manager – Paediatric Outpatients Department
  • Sarah Forrest, School Nurse – Growing Healthy, Co. Durham
  • Bev Barf, Specialist Community Public Health Nurse and Practice Teacher – Growing Healthy, North Yorkshire

January 2017


  • Emma Pollock, Health Care Support Worker, Ophthalmology
  • Hannah Whitaker, Radiographer
  • Diane Fisher, Medical Education Manager

December 2016


  • Miranda Tuxworth, Community Podiatrist – Podiatry Service, Selby and York locality
  • Dawn Bowness, Advanced Podiatrist and Quality Lead – Podiatry Service
  • Jude Burden, Chief Cardiac Physiologist – Cardio-Respiratory Department
  • Dawn Poulter, Discharge Liaison Nurse – Discharge Planning Team
  • Ann Evans, Elmwood & Medical Outpatients Coordinator – Outpatients Department
  • Anne Dell, Patient Experience Coordinator – Patient Experience Team

November 2016

  • Karen Quinn, Specialist Podiatrist – Podiatry Department
  • Sue Williamson, Team Leader – 5-19 Healthy Child Team
  • Paul Perris, IT Desktop Specialist – Information Technology
  • Kelly Hardy, Staff Nurse – PAAU

October 2016

  • Tammy Gotts, Senior Sister – Byland Ward

September 2016

  • Don Smith, Maintenance Craftsperson – Estates team
  • Anne Mann, Angela Horner & Gail Beaumont, Clinical Team Leaders – Adult Community Services

August 2016

  • Angelina Bolton, Registered Nurse, and Kelly Toole, Care Support Worker – Granby Ward
  • Louise Harwood, Assistant Practitioner and Michelle Ireland, Team Leader – 5-19 Children’s Service
  • Christine Llewelyn, Phlebotomist