Congratulations to all Trust staff nominated for a Making a Difference Award – below are our winners.
Emma Edgar, Lead Cardiology Nurse
Emma was nominated by a patient for her Making a Difference Award, who told us that Emma has been immensely helpful in supporting them, not only when it comes to Cardiology, but across other specialties too.
The Patient said: “Having been supported many times on a one-to-one basis by Emma, I would honestly say the kindness and compassion that I’ve been shown would never be part of a job description, but from an amazingly kind and caring individual.”
Dr Rebecca Leigh and Dr Angela Bell, Consultants in Elderly Medicine/Orthogeriatrics
Dr Leigh and Dr Bell have both been awarded Making a Difference Awards for being true advocates for safe and effective patient care – placing patients at the centre of all they do.
Dr Leigh was described as a “fountain of knowledge”, and is extremely supportive to her own team, junior doctors and nursing teams on the wards she covers. She uses a full multi-disciplinary team approach to care, and is respectful to all colleagues.
Dr Bell often has to deliver difficult news to relatives of patients, and her colleagues have witnessed this on many occasions. Each time, she communicates with empathy, compassion and sincerity. She always makes herself available to speak to patients and their families, alleviating any anxieties they may have.
Emma Burke, Specialist Radiographer
Emma takes initiative and volunteers to be part of projects which are often over and above her role. For example, she recently put in successful charitable bid to the Friends of Harrogate Hospital & Community Charity, funded by White Stuff Harrogate, for an inflatable MRI scanner. The scanner will be used in play therapy sessions and will help children experience what can be a scary procedure.
Commenting on Emma’s nomination for an award, a colleague said: “Emma demonstrates the Trust’s values in her daily work. She always has a positive attitude, is considerate to colleagues and patients, and is an asset to the team.”
Sarah Whitaker, Clinical Site Manager – Bed/Site Management Team
Congratulations to Sarah on her award. The colleague who nominated her said: “Sarah is a fantastic colleague, who goes above and beyond to help ward staff when times are difficult. She appreciates all that we do in helping to manage beds and always does her work with a smile and a thank you.
“Sarah is supportive to staff and offers whatever she can to help out. Her experience is second to none, and she is a fantastic role model for staff.”
Agimol Uthuppan, Sister – Medical Short Stay (MSS)
Congratulations to Agimol on her Making a Difference Award! We were told that no matter how busy Agimol is – she always takes the time to help others. She is kind, calm and goes the extra mile to make sure the team is okay, even when she and the rest of the Ward is extremely busy. She embraces her role for the benefit of both patients and her colleagues.
Gillian Robinson, Specialist Practitioner District Nurse – Harrogate South Community Care Team
Well done to Gillian on her Making a Difference Award. Gillian was nominated for going over and above during a challenging period. She has been a great support to the team, offering a listening ear and wise words – which have been greatly appreciated by her colleagues. Those who nominated her for a Making a Difference Award described her as an “amazing nurse, mentor and colleague.”
Mae Hartley, Staff Nurse – Medical Admissions Unit
Well done to Mae on her Making a Difference Award! Mae was commended for her caring, professional and respectful approach. Mae shows sensitivity to the individual differences of her patients and she shows great teamwork and camaraderie with her colleagues at all levels. A patient commented: “To be woken up in the morning with ‘Hello! I am Mae’ enabled me to start the day with a sense of safe.”
Joanne Dodds, Community Health Assistant – Growing Healthy County Durham Fisch Team
Congratulations to Joanne on her Making a Difference Award! Joanne is recognised for the part she has played in the allotment project in County Durham (click here to find out more). The project aims to educate families on where their food comes from and how it is grown. It also offers the opportunity for them to grow their own – with families being encouraged to eat and cook with the produce they have grown.
Ionut Filip, Domestic – Harrogate Integrated Facilities (HIF)
Well done to Ionut on his Making a Difference Award. Ionut was nominated by colleagues for really making a difference in the areas he works in. He often works over and above his role and was described as a “courteous colleague” and a “god send”.
Dawn Benson, Ward Manager – Trinity Ward, Ripon Community Hospital
Well done to Dawn on her Making a Difference Award. Dawn was described as inspirational leader, who demonstrates enthusiasm, motivation and dedication to her role and those she supports, from patients to staff. There has been two recent occasions that demonstrate her committed approach and she really did go the extra mile for patients and the Ward.
Phil Bremner, Macmillan Benefits Advisor
Well done to Phil on his Making a Difference Award. Phil provides a high quality service to patients, and this often validated by the positive feedback he receives. Phil also supports staff too. He was described as being extremely knowledgeable about the service he provides – always looking for ways to improve.
Here is just some of the feedback that Phil has received:
“Could not speak too highly of the service received from Phil. I feel a big debt of gratitude.”
“Phil could not have been more helpful and he emphasised he was always available to help.”
Dr Sergejs Magers, CT2 (Core Trainee) – Surgery
Well done to Dr Magers on his Making a Difference Award. Dr Magers was commended for his kind, empathetic and helpful approach, along with his communication skills which were described as “admirable”. He takes his time and will often go that extra mile to support patients and colleagues – always doing so with a smile on his face!
Anna Rowe, Occupational Therapist – Knaresborough, Green Hammerton & Boroughbridge Community Care Team
Well done to Anna on her Making a Difference Award. Anna was commended for her positive and committed approach, and for treating all with respect and compassion. Recently, Anna has gone that extra mile to support a palliative care patient. Her actions contributed to helping improve the patient’s quality of life and typifies her commitment. Anna was described by colleagues as a “fantastic role model”.
Tony Ridley, Health Visitor – Growing Healthy County Durham
Tony was recognised for supporting a family through a very difficult time. Tony’s compassion really shone and he went over and above the everyday role of a Health Visitor to ensure the family had access to extra resources and information. Tony’s colleague said: “Tony is a dedicated Public Health Nurse, and he has an amazing relationship with so many families on his caseload. I believe he demonstrated a true passion for delivering the best standard of care and support he could, and I am very proud to work with him.”
Nicola Zywica, Staff Nurse – Special Care Baby Unit
Nicola was commended by a Student Nurse, who told us how Nicola had been the most ‘fantastic mentor’ she had throughout her degree. Nicola went above and beyond the role of a mentor, to help the Student learn and achieve as much as possible during her time with Nicola.
Nicola Bassitt, Domestic and Housekeeper – Harrogate Integrated Facilities (HIF)
Well done to Nicola (left) on her Making a Difference Award. We were told how Nicola is passionate about her role, providing a safe and clean environment for patients and staff at Ripon Community Hospital. She was described as a “hidden gem and diamond” and as having a “heart of gold”, always willing to help whatever the problem might be.
Carmen McCormack, Staff Nurse – Harrogate South Community Care Team
Well done to Carmen on her Making a Difference Award. Carmen was nominated in recognition of the outstanding commitment she has shown in her role as Mentor to student nurses. We were told how Carmen embraces the teaching and support aspect of the role and regularly goes above and beyond for students. This resulted in her being nominated for Leeds Beckett University’s ‘Annual Mentor/Practice Educator’ award.
Robert Watt, Stores Manager – Supplies Department
Well done to Rob on his Making a Difference Award. Rob’s nominator told us how he is constant source of help and proactively goes out of his way to solve any problems. There have been two recent occasions where Rob has gone that extra mile which demonstrates his committed approach. For example, Rob’s input into mitigating a short-term supply issue by identifying and ordering in and physically putting together a pack of products to make up a temporary alternative helped to make a difference.
Lesley Wright, Macmillan Haematology Nurse Specialist
Well done to Lesley on her Making a Difference Award. Not only does Lesley live the Trust’s values in all she does, but she has really gone the extra mile to support a patient with a particularly complex treatment regimen. She has ensured the patient has all they need and often calls in on the patient on her way home to check that the patient is managing everything okay.
Dr Anthony O’Connell, Clinical Scientist
Well done to Dr O’Connell on his Making a Difference Award. Dr O’Connell was nominated by a patient’s relative for “making a massive difference” and being incredibly supportive. The relative commented that Dr O’Connell’s care had had a real impact on the patient.
Jeff Walker, Blood Sciences Laboratory Manager – Pathology
Well done to Jeff on his Making a Difference Award. Jeff was nominated in recognition of his exemplar leadership skills and for going the extra mile when needed. Jeff’s collaborative approach in helping to set up a new model of working made a difference to the department and teams within it. He even established a lunchtime running club. Great work Jeff!
Fiona Love, Nutritional Assistant – Granby Ward, Harrogate District Hospital
Well done to Fiona on her Making a Difference Award. Fiona was nominated in recognition of all her efforts in coordinating the Granby Ward’s donation to a foodbank over the festive period – entering into the true spirit of Christmas. Additionally, we were told how Fiona is passionate about her role and in supporting patients, staff and students. A colleague of Fiona’s said: “Fiona is a breath of fresh air when you attend Granby; she is always singing and interacting with her patients and always appears to be thoroughly enjoying her role. Even when the Ward is busy, she always goes the extra mile to support her colleagues in any way she can.”
Sarah Blackburn, Lead Nurse Critical Care Outreach Team (CCOT)
Well done to Sarah on her Making a Difference Award. Sarah works over and above on a number of initiatives, such as developing new procedures and protocols and setting up the West Yorkshire Critical Care Network Forum, as a way to share practice and network with peers across the region. She is also supporting the work in relation to the delivery of training to staff on managing deteriorating patients. Sarah’s colleague said: “Sarah really is an asset to the Trust and a fabulous role model for high standards and sharing knowledge…I feel very honoured to work with an amazing nurse.”
Amy Phillips, Medical Secretary – Rheumatology Department
Well done to Amy on her Making a Difference Award. Amy regularly goes over and above in her role as Secretarial Team Leader for the Rheumatology Department, remaining unfailingly supportive and positive. A Consultant colleague of Amy’s described her as being “cheerful, efficient and always helpful”. It’s clear Amy embodies the Trust’s values in everything she does and she always rises to the challenge when needed.
Lynda Green and Eve Geldart, Practice Development Sisters – Intensive Therapy Unit/High Dependency Unit (ITU/HDU)
Well done to Lynda and Eve on their Making a Difference Awards. In addition to working hard to ensure staff on the unit receive key training, they are also working on the unit’s Quality Improvement Programmes – ensuring that staff are supported to deliver their own improvement projects. Both Lynda and Eve, have shown great amounts of enthusiasm and dedication doing this. Collectively, the improvements will help to improve the quality of care and the experiences of patients.
Al Llewelyn, Joiner – Harrogate Integrated Facilities (HIF)
Well done to Al on his Making a Difference Award. He was nominated for going the extra mile on two separate occasions. The first for staying on to support the Resuscitation Team to carry out compressions on a patient who had suffered a cardiac arrest. Secondly, to carry out a joinery job in his own time. Al has made a difference to both our patients and staff.
Mary Irving, Former Health Visitor and Community Practice Teacher – Growing Healthy Stockton-On-Tees
Well done to Mary on her Making a Difference Award! Mary was nominated in recognition of the difference she made to families and colleagues. Her colleague said: “Mary has been a valuable, treasured member of the central team in Stockton and facilitated peer support to all in need. The families in the area knew they could trust and rely upon her dedication, knowledge and passion to support them in making positive changes to their own and their children’s lives.
“Mary’s passion to teach and guide the workforce never wavered and she was regarded as a ‘font of knowledge’ with a great sense of humour. So often we forget that all that is needed is to be kind, listen and guide when needed, and Mary had this down to a fine art.”
Meera Raju, Staff Nurse – Emergency Department
Congratulations to Meera on her Making a Difference Award! Meera was recognised for the exemplary care and compassion shown towards a patient. Despite being fairly new to role, she showed excellent skill and really went to extra mile for this patient.
Rachel Templado, Staff Nurse – Trinity Ward, Ripon Community Hospital
Well done to Rachel on her Making a Difference Award. Rachel was described as a passionate practitioner who goes above and beyond to provide the best care possible – evidencing the Trust’s values in all her actions.
A colleague of Rachel’s said: “It’s hard to put into words the respect and admiration I have for Rachel, but her passion for her profession makes a difference to my working day – she is a pleasure to work with.”
Liz Simmons, Team Sister – Out of Hours Community Nursing
Well done to Liz on your Making a Difference Award. Liz was described as an aspirational colleague who is compassionate, caring and goes above and beyond for every patient. Liz’s nominator told us how she’s a privilege to work alongside.
Tina Hibbert, Clerical Officer – Audiology Outpatients
Well done to Tina on your Making a Difference Award. Tina has made significant improvements to the running of administrative systems in the department, such as reorganising the way the office and reception area is run. These improvements have made a huge difference to the department and Tina’s colleagues, who described her as a “breath of fresh air”.
Anne Cheung, Specialist Practitioner – Main Theatres
Well done to Anne on her Making a Difference Award. Anne is recognised for her contribution to infection prevention control in the department. She has taken the lead and has engaged with her colleagues with regards to this specialist area. She has really made a difference to both patients and the department itself.
Alison Sharpe, Macmillan Urology Nurse Specialist
Well done to Alison on your Making a Difference Award. Alison works tirelessly to make improvements and with a ‘can do’ attitude has really embraced the work required to improve the prostate cancer pathway. The improvements to this pathway will enhance care and experience for those patients with definite or suspected cancer.
Alison was described as being a “great nurse” and a “supportive and patient line manager”.
Christopher Busby, Care Support Worker – Littondale Ward, Harrogate District Hospital
Well done to Christopher on your Making a Difference Award. Christopher’s nominator told us how he provides fantastic care – respecting the patient’s wishes and promoting independence where possible. This is often validated by feedback from patients who comment that they’ve found Christopher to be very helpful and caring.
Nothing is really ever too much trouble for Christopher and he’s always willing to help both patients and staff.
Dr Dartel Norman, Specialist Registrar – Elderly Care
Well done to Dr Norman on your Making a Difference Award. Dr Norman has recently gone the extra mile to help support service delivery and ensure that patients receive the best care possible – this typifies his commitment to providing high quality healthcare. He was described as being a huge asset to the organisation.
Antoinette Fineberg, Care Support Worker – Byland Ward, Harrogate District Hospital
Well done to Antoinette on receiving a Making a Difference Award. Antoinette is recognised for her contribution to the Rapid Process Improvement Workshop (RPIW) that focused on the Trust’s Delirium Care Pathway in October 2018. She really went above and beyond what would be expected – even writing a poem about her experience delivering rapid improvement work, which she went on to recite at the final report-out of the week. Antoinette’s nominator commented that her “positive attitude and committed engagement were a model for others to follow”.
An RPIW is a five-day event to make changes to a particular process. The Trust recently revised its pathway in relation to the care of patients with delirium, and the RPIW in October aimed to embed this new practice in order to improve the accessibility and timeliness of diagnosis and treatment. ‘Delirium is a state of mental confusion that can happen if you become medically unwell. It is also known as an ‘acute confusional state’. Medical problems, surgery and medications can all cause delirium.
Dr Sarah Glover, Consultant Clinical Biochemist & Point of Care Testing Clinical Lead
Well done to Dr Glover on receiving a Making a Difference Award. Dr Glover was nominated in recognition of her prompt action to produce some data following a Care Quality Commission (CQC) request during a recent inspection. Dr Glover’s actions meant that this not only made a difference to the service in question but it allowed the organisation to demonstrate improved outcomes for children and young people.
Dr Sujatha Kamala, Specialty Doctor – Obstetrics and Gynaecology
Well done to Dr Kamala on her Making a Difference Award. Dr Kamala was nominated for going above and beyond her role, offering support to a family going through a difficult time. She demonstrated exemplary care and compassion and this is something her colleagues have recognised. Dr Kamala’s colleague said: “Dr Kamala is a pleasure to work with; her care made such a difference to this family, and she takes this approach with all women that come into her care.”
Sam Cotgrave, Senior Urgent Care Practitioner – GP Out of Hours Service
Well done to Sam on receiving her Making a Difference Award. Sam has gone the extra mile and is always flexible and accommodating. Her positive attitude has really benefited the GP Out of Hours Service over the past few months.
Sarah Dunn, Apprentice Rota Coordinator
Well done to Sarah on receiving her Making a Difference Award. Since starting her role as an Apprentice Rota Coordinator, Sarah has become a valuable asset and credit to the team, evidencing our Trust values in all her actions. She has even taken ownership of facilitating weekly training sessions for Trainee Doctors.
Debbie Elliot, Bank Ward Clerk
Well done to Debbie on receiving her Making a Difference Award for her role as Bank Ward Clerk. Debbie is an extremely supportive member of the team who has gone above and beyond to support new ward clerks – taking them under her wing. Debbie’s colleagues have described her as “helpful, approachable, kind and always positive”.
Annemarie Perry, Sister – Ear, Nose and Throat Outpatients
Well done to Annemarie on receiving her Making a Difference Award. Annemarie has brought about many positive changes in Ear, Nose and Throat Outpatients, such as commencing the nurse-led clinic and rolling this out to other areas. Additionally, she is recognised for her longstanding commitment to the NHS and the Trust and is described as being “reliable, hardworking and the epitome of the Trust’s values”.
Sister Julie Mortimer, Emergency Department
Colleagues gathered to celebrate with Julie as she received her Making a Difference Award. Julie was nominated by a patient’s relative, who said: “The amazing care and compassion shown to my husband and I a few weeks ago was fantastic. I can never thank her enough for her support.” Julie really did make a difference at a time of anxiety.
Abigail Tidswell and Joanne Percival, Staff Nurses – Intensive Therapy Unit (ITU), Harrogate District Hospital
Well done to Abigail and Joanne on your Making a Difference Awards. They were both nominated by a Student Nurse who wanted to recognise them for making a significant impact on her learning and progression. The student said: “Their dedication and patient-centred care has inspired me to follow in their footsteps, as I start my career as an ICU Nurse. I was supported throughout my time with them and encouraged to extend my knowledge and confidence in supporting critically ill patient. They are true team players and an asset to the Trust and profession.”
Dale Fothergill, Information Analyst – Information Services
Well done to Dale on receiving his Making a Difference Award. Dale was nominated in recognition of the great support he has provided to the Growing Healthy Stockton-on-Tees service. Dale has helped pull together the service’s monthly data submissions, of which the data can be very complex. He has done this in a helpful, calm and professional way – evidencing the Trust’s values in all his actions. He is described as a “credit to his team and the Trust”.
Dr Peter Whitehead, GP – GP Out of Hours Service
Well done to Dr Whitehead on receiving his Making a Difference Award. Dr Whitehead is described as being “a great advocate” for the Trust’s GP Out of Hours Service.
The GP Out of Hours Service provides safe and accessible urgent care for patients when their usual GP practice is closed. It operates at Harrogate District Hospital, Ripon Community Hospital, The Friarage Hospital, Northallerton and Harewood Medical Practice, Catterick. To find out about when you should access this service and how you can make an appointment, visit https://www.hdft.nhs.uk/services/gp-out-of-hours. The Service is an appointment-based service, not a walk-in service. Please ring NHS 111 if you feel unwell and think that you need to urgently see a GP.
Additionally, Dr Whitehead is also working on an exciting peer engagement initiative to provide opportunities for learning, reflection and sharing feedback. Great work!
Dr Sean Treadwell, Foundation Year 2 Doctor in Haematology and Oncology
Well done to Dr Treadwell on his Making a Difference Award. We were told how Dr Treadwell has gone to great efforts to understand his patients – treating them as individuals. A recent example that has particularly stood out, is how he went out and bought a patient’s favourite pudding. The patient had a prolonged admission and mentioned that this pudding was a favourite of theirs. What a kind gesture!
Nadia Ali, Staff Nurse – Oakdale Ward, Harrogate District Hospital
Well done to Nadia on receiving her Making a Difference Award. Nadia was described as a passionate practitioner who is respectful to all. She is always ready to lend a helping hand when needed and will often support other wards. Nadia’s colleagues have described how she has “truly made a difference on Oakdale Ward.”
Sarah Gill, Health Screening Technician – North Yorkshire and City of York Childhood Immunisations Service
Well done to Sarah on receiving her Making a Difference Award. Sarah was nominated for all her work to provide high quality healthcare. Sarah was commended for her approach when working with schools and ensuring children feel safe and informed. For example, Sarah has been working with schools to enable children to have audiology screening. In doing so, she has demonstrated a professional, calm and reassuring manner. This has subsequently meant that children have gone on to have their flu vaccination without any additional concerns.
Dr Dan Leeder, Specialty Doctor – Emergency Medicine
Well done to Dr Leeder on receiving his Making a Difference Award. Dr Leeder was described as caring, a great listener and will go the extra mile for patients. There has been two recent occasions that particularly demonstrate this. After treating and looking after a patient, the patient was discharged to go home and a relative had arrived to take the patient home. On arrival, the relative realised they had a flat car tyre. Although, it was the end of Dr Leeder’s shift, he offered to replace the car tyre before going home himself.
Sister Hannah Dickinson – Jervaulx Ward, Harrogate District Hospital
Well done to Hannah on receiving her Making a Difference Award. Hannah was nominated by a Student Nurse, who wanted to recognise colleagues who had made a significant impact on her learning and progression. Hannah’s ability to empathise and put patient’s at ease was commended, along with her approach to promote a calm and safe environment. We were told how Hannah, along with other colleagues, has inspired the Student Nurse to continue her journey in nursing.
Mr Ayman Sorial, Specialty Doctor – Trauma and Orthopaedics
Well done to Mr Sorial on receiving his Making a Difference Award. Mr Sorial was nominated by a patient’s relative for providing great support, care and treatment. Mr Sorial really did make a difference at a difficult time. The relative said: “I will be so thankful for his time on that day and his treatment of my sibling – who is now recovering well”.
Louise MacDonald, Staff Nurse – Critical Care Outreach Team
Well done to Louise on receiving her Making a Difference Award. Louise was nominated for all that she does to maintain patient care and safety and for being a great support to her colleagues. Louise is described as a “passionate, dedicated nurse who is always pleasant, polite and smiling”.
Stephanie Robinson, Frailty Therapy Team Lead – Therapy Services
Well done to Stephanie on receiving her Making a Difference Award. Stephanie lives the Trust’s values of respectful, passionate, responsible in everything she does as Team Lead, and is a great support to colleagues. She is involved in a number of new and exciting developments. For example, she is supporting the development of the Trust’s Supported Discharge Service, recently speaking at a national conference to raise its profile.
Emma Nelson, Parent Education Midwife – Maternity Services
Well done to Emma on her Making a Difference Award. Emma has shown real passion for developing her previous role as Parent Education Midwife. For example, she organised engagement events with women to introduce the concept of a local Maternity Voices Partnership – an independent group who work together to develop and improve maternity services in Harrogate. Emma has worked hard to highlight the importance of parent education and has been described by a colleague as “a real valuable asset to the department.”
Jacqueline Mortimer, Health Visitor – Growing Healthy North Yorkshire
Well done to Jacqui on receiving her Making a Difference Award. Jacqui was nominated for the difference she makes to families, in particular for the support she gives to women with a diagnosis of post-natal depression and in supporting women with breastfeeding. Jacqui is described by colleagues as “selfless and truly wonderful.”
Charlotte O’Donovan, Midwife – Pannal Ward, Harrogate District Hospital
Well done to Charlotte on receiving her Making a Difference Award. Charlotte was nominated for her incredible help and support in safely bringing baby into the world following a complex delivery. Charlotte provided excellent aftercare and her actions were described as “exemplary.”
Dr Sheounda Farag, SAS (Specialist and Associated Specialist) Doctor in Anaesthetics
Well done to Dr Farag on receiving his Making a Difference Award. Dr Farag was nominated by a Consultant colleague in recognition of all his hard work and consistent positive feedback he receives from both patients and colleagues. Dr Farag has gone the extra mile on many occasions, more recently going above and beyond to support a patient.
Tracy Golby, Assistant Practitioner – Growing Healthy North Yorkshire
Well done to Tracy on receiving her Making a Difference Award. Tracy has worked over and above in her role and is recognised for her work as the LGBTQ champion in the Scarborough area. Recently, Tracy has been involved in some fantastic engagement work to produce artwork, as part of North Yorkshire County Council’s LGBTQ group, to demonstrate ‘self-identity, diversity, culture difference and young people’s varied and diverse communities’. Tracy showed pure passion, taking ownership and responsibility of her group to design their piece of the artwork, which has been formed into a community jigsaw.
Amy Birse, Care Support Worker – CATT (Clinical Assessment, Triage and Treatment)
Well done to Amy on receiving her Making a Difference Award. Amy has taken on the mission to help raise funds for improved facilities on the unit, which will help make a difference to patients and staff. To find out more about CATT’s fundraising activities or to donate, click here.
Simon Chambers, Care Support Worker – Lascelles Unit
Well done to Simon on his Making a Difference Award. Simon goes above and beyond to help in any way he can on the Unit. Recently in his own time, he has tidied up the garden areas to create a more enjoyable outdoor space for patients and visitors.
Darren Leachman, Staffing Co-Ordinator, Harrogate District Hospital
Well done to Darren, Staffing Co-Ordinator, on receiving his Making a Difference Award. Darren offers support to ward staff with any issues and always goes the extra mile. He is pleasant and approachable and always upholds the Trust’s values. Colleagues describe Darren as an “Unsung Hero”.
Shane Maloney, Care Support Worker – Jervaulx Ward
Well done to Shane, Care Support Worker on Jervaulx Ward, on receiving his Making a Difference Award. Shane was nominated by the Ward Sister for the difference he has made in ensuring patients have a positive experience whilst they are in hospital. Shane is described as a “real asset to the team, always giving 120%”.
Gemma Gregory, Matron
Well done to Gemma on her Making a Difference Award for going above and beyond to support patients and her colleagues. Gemma was nominated by a Ward Manager for being incredibly supportive to the wards she manages on a day-to-day basis. She has shown incredible dedication and passion when supporting new staff and is described as a “true inspiration and role model”.
Maija Moulton, Staff Nurse and Miguel Bendoy, Administrator – Radiology Department
Well done to Maija (centre-right) on receiving her Making a Difference Award. Maija has gone above and beyond in her work – recently going the extra mile for a patient. She really did put the patient first! Miguel (centre-left) started off in the department as an Apprentice and what a star he has been. Miguel was described as a helpful, cheerful colleague who is great with patients.
Pat Poinen, Bank Health Visitor – Growing Healthy County Durham
Well done to Pat on receiving her Making a Difference Award. Pat has supported and engaged with staff, providing great support that has been over and above her role. Pat has made a huge difference in the community area she works in.
Aditi Bandyopadhyay, Programme Manager for the Earlier Diagnosis of Cancer Project
Well done to Aditi on receiving her Making a Difference Award. Aditi has really made a positive impact on the Earlier Diagnosis in Cancer project – showing phenomenal amounts of passion to drive forward improvements for the benefit of patients! Here she is pictured with Trust Chairman, Angela Schofield, and colleagues from Cancer Services.
Kath Fowler, Staff Nurse – The Sir Robert Ogden Macmillan Centre
Well done to Kath on receiving her Making a Difference Award. Acting on feedback received from patients and visitors, Kath coordinated a group of volunteers, along with herself, to attend to the garden areas around the centre. These are now starting to look lovely and welcoming for all.
Emily McIntosh, Staff Nurse – Intensive Therapy Unit (ITU)
Well done to Emily on receiving her Making a Difference Award. Emily was nominated by a Student Nurse in recognition of all her support as a co-mentor. Emily was described as supportive, knowledgeable and an excellent teacher – providing reassurance and encouragement all the way.
Jodie Eccles, Clinical Lead – Growing Healthy County Durham
Well done to Jodie on receiving her Making a Difference Award. Jodie was nominated in recognition of the work she has done to progress services on offer to children and families across County Durham. Jodie has demonstrated excellent partnership working, great organisational skills and used her specialist knowledge and skills to contribute to a key public health priority. The work has and will continue to make a big difference in the community.
Nahid Eshighifar, Recovery Nurse – Post Anaesthesia Care Unit (PACU) Main Theatres
Well done to Nahid on receiving her Making a Difference Award. Nahid was nominated by a patient who commended her for the care & empathy she gave, telling us how Nahid was “absolutely outstanding” and how they could not have asked for a better recovery nurse.
Tahir Idrees, Clinical Trials Practitioner
Well done to Tahir on receiving his Making a Difference Award. Tahir was nominated in recognition of the support he provides to the Research team in using a quality management system – making it easier to understand how to use the system. In addition, Tahir has taken on a number of roles/projects which all have one main theme, ‘to make things better’. A reliable and innovative colleague who makes a difference.
Marcin Ksiazek, Ward Hygienist – Infection Prevention and Control Team
Well done to Marcin on receiving his Making a Difference Award. Marcin created & carried out an educational programme for ward staff, which he’s not only succeeded in delivering, but has really made a difference, too. Top work!
Liz Audsley, Professional Lead Nutrition and Dietetics – Therapy Services
Well done to Liz on receiving a Making a Difference Award. Liz was nominated by her whole team who wanted to recognise all her efforts to move the department forward since taking on the role. She has made a great difference and built a fantastic team spirit!
Aspina Katebe, Ward Sister – Oakdale Ward, Harrogate District Hospital
Well done to Aspina on receiving a Making a Difference Award. Since taking on the role, Aspina has been committed to developing her skills and knowledge and has taken on a number of projects to support the Ward in its overall development. For example, Aspina led the arrangements for the ‘oncology helpline and chemotherapy’ training for Registered Nurses on the Ward. Fantastic work!
Nicola Clayton, Health Visitor – Healthy Child Team Middlesbrough
Well done to Nicola on receiving her Making a Difference Award. Nicola has gone above and beyond to support her colleagues. In particular, the health and wellbeing of staff. Her colleague said: “Nicola has demonstrated not only her own selflessness, warmth and empathy but she has also shown that she upholds the values of the Trust. It is clear that Nicola has made a difference”.
Tina Steel, Locality Manager – Healthy Child Team Middlesbrough
Well done to Tina on receiving her Making a Difference Award. Tina goes out of her way to be supportive and reassuring to staff, bringing a sense of calm to difficult situations. Tina promotes a positive working environment, consistently evidencing the Trust’s values by communicating with all and showing great amounts of passion in her role as Health Visitor to achieve the best outcomes for children and their families.
Jessica Clarke. Elizabeth Fisher and Hayley Dunlop – Midwives
Well done to midwives, Jessica, Elizabeth and Hayley, on receiving their Making a Difference Awards. The team organised the first Maternity Charity Ball in May to help raise funds to enhance care for women and babies. They really went the extra mile to make this happen, from acquiring sponsorship to producing brochures and other necessities for the night. Fantastic!
Gillian Coombes, Staff Nurse – Ripon Community Hospital Outpatients
Well done to Gillian on receiving her Making a Difference Award. Gillian was nominated for being an all-round outstanding and professional nurse. This is particularly validated by not only the positive feedback Gillian receives from patients, but colleagues too, on how great the Ripon Outpatient service is. Fantastic!
David Purton, Patient Systems Specialist – Information Services
David has been commended by staff for his professional, helpful and timely approach to supporting staff with the implementation of SystmOne (an electronic patient record). David has taken the time to go through this system step-by-step, taking forward a number of actions which have helped to instil confidence in practitioners who had not used the system before.
Jamie Coker, Patient Systems Support – Information Services
Jamie has been frequently commended by staff for his professional and helpful approach to supporting staff with any SystmOne (an electronic patient record) issues. Jamie sat with individuals to talk them through processes and systems, which has made staff feel confident and reassured in using a system that was new to them.
Katie London, Development Staff Nurse – Growing Healthy County Durham
Katie was nominated in recognition of her dedication to school nursing and services in the community – going above and beyond what was expected of her. Her energy and passion for the role really stood out and she made a difference to not only the children and young people she supports, but her colleagues too! A great example of the Trust’s values in action.
Alix Hirst, Administration Supervisor – Growing Healthy County Durham
Alix has been frequently commended by staff for her professional and helpful approach in supporting staff with any administration issues/concerns. Alix has undertaken floor walks and sat with individuals to talk them through processes and systems – ensuring staff felt confident in using systems that were new to them.
Emma Bowers, Student Nurse
Emma has shown herself to be an excellent caring nurse & has been passionate about developing her skills & knowledge whilst on placement at our Trust. Colleagues and patients have commented on what a lovely kind nurse Emma has been and it has been clear that her values have been closely aligned with those of our Trust. We wish Emma all the very best for the future!
Rachel McDaid and Vicki Wray, District Nurses – Ripon and Rural Community Care Team
Well done to Rachel and Vicki on receiving their Making a Difference Awards. Rachel and Vicki were nominated for striving to deliver the very best care with compassion and confidence, recently making a particular difference to a patient’s care.
Linda Stockdale, Staff Nurse – Trinity Ward, Ripon Community Hospital
Well done to Linda on receiving her Making a Difference Award. Linda was described as an exceptional team player and leader showing great amounts of care and compassion towards patients while they are on the Ward, more recently being recognised by families for her approach in working with palliative care patients and their families.
Julie Ingle and Antoinette Fineberg – Care Support Workers, Byland Ward, Harrogate District Hospital
Well done to Julie and Antoinette who have received a Making a Difference Award for providing great quality care to a patient with learning disabilities, showing absolute care and compassion throughout the patient’s stay. They went above and beyond – putting the patient’s needs first and individualising care to make the patient feel at ease.
Victoria Wester, Service Manager – Planned and Surgical Care Directorate
Well done to Vicky on receiving her Making a Difference Award. Vicky was nominated in recognition of the actions she took to support patients through a difficult situation. Vicky lived and breathed the Trust’s values, showing absolute professionalism throughout.
Hester Marsh, Speech and Language Therapy Clerical Assistant and Andrea Dunn, Speech and Language Therapy Assistant
Hester (middle-right) and Andrea (middle-left) were nominated by their team in recognition of all their hard work to support the implementation of SystmOne (an electronic patient record), whilst also managing their day-to-day responsibilities in Speech and Language Therapy at Harrogate District Hospital. They have been consistently calm, dedicated and supportive to their colleagues and it’s because of their support that great quality clinical care has been maintained.
David Kilner-Cervi, Care Support Worker – Oakdale Ward
David was nominated in recognition of all his hard work and making a difference to patients experiences whilst they are on the ward – often validated by high praise from patients. We were told how David is positive and friendly, taking the time to speak with patients and helping to keep their spirits up.
Lynsey Daly, Sister – Jervaulx Ward, Harrogate District Hospital
Lynsey was nominated by a Student Nurse for not only being a supportive, passionate and knowledgeable professional but also a great mentor. Lynsey goes above and beyond in supporting colleagues and students alike and provides fantastic person-centred care. Well done!
Grace Hamill, Clinical Nurse Specialist – Gastroenterology Department
Grace was nominated by a patient in recognition of being an asset to the patient throughout treatment – always being a phone call away to offer advice and listen to concerns. The patient particularly commended the way in which Grace treats every patient with respect and compassion.
Jayne Walker – School Nurse, Growing Healthy Darlington
Well done to Jayne on receiving her Making a Difference Award. Jayne has gone above and beyond her role – striving to deliver the very best care for children and their families. No job is too big or too small for Jayne and she always makes time to offer support and advice to her colleagues across Darlington.
Rose Gill and Barbara Matthews, Blood Transfusion Practitioners
Well done to Rose and Barbara on receiving their Making a Difference Awards. Rose and Barbara provide a fantastic link between laboratory and clinical teams to ensure that patients receive blood transfusions safely. There has recently been some improvements made – and this is due to the additional training, support and feedback that Rose and Barbara have been providing to clinical teams. Fantastic work!
Hannah Eaglen, Health Visitor – Knaresborough Health Visiting Team, Growing Healthy North Yorkshire
In her own time, Hannah set up a local Facebook page for the area serviced by the Harrogate, Knaresborough and Ripon health visiting teams. This is enabling families to access timely information about the services as well key health promotion messages.
Victoria Purdy, Care Support Worker – Main Outpatients Department
Victoria was nominated for going over and above her role as a care support worker and for being a supportive colleague. Recently, she has taken on the vast project of updating the department’s surgical template, as part of a wider Productive Outpatients project, along with support from her colleague.
Ceri Barret, Assistant Screening Practitioner – Bowel Scope Screening Service
Ceri was nominated for her handling of work in setting up the Bowel Scope Screening Service. Ceri in particular was mentioned, alongside the team, for remaining professional and positive during a time of change – consistently delivering a gold standard practice, which has been validated by positive feedback from service users.
Adele Makepeace, Speciality Lead – Anaesthetics
Adele has excelled in providing student ODPs with an excellent placement for their year – ensuring students were well supported and their needs met. Feedback from students for the way their placements were coordinated and mentors assigned was excellent!
Dr Al Samak, Speciality Doctor – Neurology
Nominated by the Neurology secretaries, Dr Al Samak was described as extremely helpful – spending a great amount of time making sure that patients receive the best care. He goes above and beyond to help wherever possible and always has a smile on his face. The Trust’s values in action!
Jeanette Santos, Staff Nurse – Oakdale Ward, Harrogate District Hospital
Jeanette was nominated in recognition of being unfailingly helpful – going the extra mile when needed. For example, Jeanette recently went to above and beyond to work with another ward to ensure that a patient received urgent care. Fabulous!
Claire Hunter, Community Staff Nurse – Growing Healthy County Durham (Special Educational Needs and Disability (SEND) Team)
Claire was nominated in recognition of the work she has done to engage young people with key health promotion messages, such as smoking cessation, substance misuse and alcohol awareness. She has enhanced her public health skills and is embedding key health initiatives in Special Schools; such as, supporting them to develop a bespoke Smoking Cessation policy. Partnership working in action.
Mrs Allison Amin, Consultant in Obstetrics and Gynaecology
Since taking on the role of Clinical Lead, Mrs Amin has gone out of her way to support the department; including, the facilitation of several quality improvement initiatives which have made a valuable difference. Fantastic work.
Sister Helen Dawson, Clinical Assessment Team Clinic
Helen was nominated by a patient in recognition of making a difference. The patient told us how Helen’s positivity and happiness was uplifting, making the patient feel comfortable and really making a bad day so much better!
Kelly Dudding, Nurse – Growing Healthy Sunderland Safeguarding Children Team
Kelly was nominated in recognition of the work in her former role as School Nurse for the Seaham Team, that she did to plan, coordinate and deliver Growing Healthy County Durham’s attendance at the Empire and Flag Event at Beamish Museum in May 2018. Kelly volunteered and took responsibility for this – organising funding, resources, staffing and activities. The event itself was a success reaching many local young children and families – delivering key health promotion messages. Fantastic!
Deborah Stuart, Infant Feeding Coordinator – Growing Healthy North Yorkshire
Growing Healthy North Yorkshire were recently awarded the UNICEF Baby Friendly Initiative Stage 2 Accreditation. The Baby Friendly Initiative is a worldwide programme of the World Health Organization (WHO) and UNICEF to encourage maternity hospitals and health visiting services to implement the Ten Steps to Successful Breastfeeding and to practise in accordance with the International Code of Marketing of Breastmilk Substitutes. This includes parent infant relationship building and very early child development, plus enhanced requirements in communication skills for staff.
Debbie organised the inspection across such a big geographical area and the assessment team were very impressed by Debbie’s approach. The process itself was supported by managers, many of whom acknowledged that this process was largely due to the effectiveness of Debbie, who was described as ‘gold dust’. A fantastic achievement!
Dan Brown, Care Support Worker – Pre Assessment and Admission Unit
Nominated for his key role in implementing changes following last year’s Theatres Scheduling Improvement Event, Dan has carried out policy analysis and diagnosed problems in processes in a way that goes above and beyond what is expected of his role. Top work!
Michelle Creasey, Community Staff Nurse
Passionate about providing high quality care – Michelle often goes the extra mile and dedicates a great amount of time and effort to patients who are at the end of life.
Mark Fuller, Improvement Facilitator
Mark was nominated in recognition of his work in assisting with large-scale projects. Mark has delivered workshops and supported the development of a new service with enthusiasm and commitment, which has had a significant impact on not only making improvements but also improving patient care.
Dr Jane Paisley, Elderly Care Consultant
Dr Paisley has been at the forefront of developing patient care at a local care home, leading on multidisciplinary meetings and patient assessments. We were told how her presence has made such a difference and provides valuable support to the care staff and the Knaresborough Community Care Team.
Patricia Metcalf, Domestic – Harrogate Healthcare Facilities Management (HHFM)
Patricia was nominated alongside her colleagues, Sam and Luisa, for their commitment to help keep patients safe. They work extremely hard as part of the team on Farndale Ward to help prevent patient falls and go above and beyond to support the team in delivering high quality and safe care. Gemma Umpleby, Ward Manager, said: “We are proud to have them as part of our team.”
Katy Ward, Human Resources Advisor
Katy was nominated in recognition of her dedication to promoting staff health and wellbeing – often going above and beyond expectation. In particular, her recent work to contact a wide variety of trained facilitators to run discounted exercise classes for all staff as really stood out. Katy is passionate about the benefits that staff will receive and takes on the responsibility to make this happen.
Dr Alison Walker, Emergency Department Consultant, Harrogate District Hospital
Dr Walker has initiated a series of education sessions for paramedics, staff in the emergency department, nurses and midwives. Many positive things have resulted from these sessions and they have provided a fantastic opportunity for joint multi-agency learning.
Sister Laura Smith – Sir Robert Ogden Macmillan Centre, Harrogate District Hospital
Laura has gone above and beyond to offer her skills and knowledge to patients across the organisation; demonstrating our mission and values. This has not only made a big difference to the patients, but staff too!
John Horton-Hawkes, Domestic – Harrogate Healthcare Facilities Management
John was nominated in recognition of his commitment to delivering a high quality and professional service – often going above and beyond in his work. John is always polite, approachable and embodies the values of being Respectful, Passionate and Responsible.
- Dr Sarah Camphor, Speciality Doctor – Emergency Medicine
- Holly Conway, Care Support Worker – Jervaulx Ward, Harrogate District Hospital
- Andy Brown, Risk Management Midwife
- Jodie Roberts, General Manager – Long Term and Unscheduled Care Directorate
- Sarah Dallaway, Administrator – Looked after Children
- Sophie Greenbank, Outpatient Sister – Harrogate District Hospital
- Rebecca Bates and Leann Farley, Health Visitors – Middlesbrough 0-19 Healthy Child Team
- Jo Poole, Stores Assistant – Planned and Surgical Care
- Victoria Packwood and Karen Banks, Community Staff Nurses
- Sister Alison Burns, Recovery – Main Theatres
- Nicholas Burgoyne, Information & Data Analyst – Sterile Services
- Sarah Nicholson, Ward Sister – Nidderdale, Harrogate District Hospital
- Eve Panesar, Senior Orthoptist
- Robert Lilley, Children’s and County Wide Community Care Administrator
- Ros Parkinson, Paediatric Asthma Nurse Specialist
- Michelle Beaumont, Sister – Clinical Assessment, Triage and Treatment (CATTT) Ward
- Rebecca Craven, Staff Nurse – Emergency Department – Harrogate District Hospital
- Lee Davis, Porter
- Tina Whiteley, Rota Coordinator – GP Out of Hours Service
- Anne-Marie Samuel, Quality Coordinator and Senior Medical Secretary – Emergency Department, Harrogate District Hospital
- Mr Isa Edhem, Consultant Urologist
- Gill Wilson, Stoma Care Nurse
- Dr Rosaria Buccoliero, Consultant Neurologist
- Mr Efstathios Altanis, Consultant Obstetrician and Gynaecologist
- Amy Bentall, Medical Secretary – Gastroenterology
- Heather Singleton, Occupational Health Manager
- Helen Stewart, Granby Ward Manager – Harrogate District Hospital
- Carol Thompson, Healthy Child Nurse – Richmondshire & Hambleton Healthy Child Team
- Colette Black, former Care Support Worker – Byland Ward
- Sam Sandiman and Luisa Valente, Domestics
- Jo Orgles, Infant Feeding Coordinator
- Debra Tunn, Health Visitor – Middlesbrough Healthy Child Team
- Joanne White, Specialist Podiatrist
- Sharon Walker, Discharge Facilitator
- Richard Wormwell, Resourcing Manager, Lesley Danby, Matron, and Jake Danby, 18 Week Patient Tracker
- Carly Carrington, Manager Outreach Outpatient Services and Ripon Outpatients
- Rikki-Lee Paley, Care Support Worker – Paediatrics
- Trudy Phillips, Medical Secretary
- Tracey Holland, Staff Nurse – Clinical Investigations Area
- Lucinda Spencer-Gee, District Nurse – Harrogate South Community Care Team
- Debbie McIntyre, Patient Systems Support
- Stephanie Davis, Matron
- Alison Webb, Health Visitor and Practice Teacher
- Catherine Noble, Resourcing Assistant – Resourcing Department
- Oakdale Ward
- Sally-Anne Charters, Team Sister – Acute Response and Overnight Service
- Debbie Pearson, Assistant Business Manager – Specialist Children’s Services
- Rachael Wilcox, Clinical Lead – Occupational Therapy
- Durham and Chester-le-Street School Nursing Team
- Laura Dinning, Diabetes Research Nurse
- Kathy McClune, Practice Development Midwife – Maternity Services
- Mr Matthew Adelekan, Consultant General and Breast Surgeon
- Annie Beedle, Locality Manager – Children’s and County Wide Community Care
- Hester Marsh, Clerical Officer – Antenatal Clinic
- Linda Lowrey, Sister – Critical Care Outreach Team
- Jo Prosper –Team Leader, Women’s and Men’s Health Physiotherapy Service
- Sue Newton, Ward Manager – CATT
- Rachel Bailey-Hague, Patient Systems Support – Information Services
- Michelle Page, Programme Manager – Long Term and Unscheduled Care Directorate
- Andrew Platt, Care Support Worker – Emergency Department
- Sally Greco, Quality Production Manager – Sterile Services
- Debi Gibson, Pannal Ward / MAC (Maternity Assessment Centre) Manager and Helen Woollatt, Delivery Suite Coordinator – Maternity Services
- Sal Katib, Clinic Manager – Paediatric Outpatients Department
- Sarah Forrest, School Nurse – Growing Healthy, Co. Durham
- Bev Barf, Specialist Community Public Health Nurse and Practice Teacher – Growing Healthy, North Yorkshire
- Emma Pollock, Health Care Support Worker, Ophthalmology
- Hannah Whitaker, Radiographer
- Diane Fisher, Medical Education Manager
- Miranda Tuxworth, Community Podiatrist – Podiatry Service, Selby and York locality
- Dawn Bowness, Advanced Podiatrist and Quality Lead – Podiatry Service
- Jude Burden, Chief Cardiac Physiologist – Cardio-Respiratory Department
- Dawn Poulter, Discharge Liaison Nurse – Discharge Planning Team
- Ann Evans, Elmwood & Medical Outpatients Coordinator – Outpatients Department
- Anne Dell, Patient Experience Coordinator – Patient Experience Team
- Karen Quinn, Specialist Podiatrist – Podiatry Department
- Sue Williamson, Team Leader – 5-19 Healthy Child Team
- Paul Perris, IT Desktop Specialist – Information Technology
- Kelly Hardy, Staff Nurse – PAAU
- Tammy Gotts, Senior Sister – Byland Ward
- Don Smith, Maintenance Craftsperson – Estates team
- Anne Mann, Angela Horner & Gail Beaumont, Clinical Team Leaders – Adult Community Services