Congratulations to all Trust staff nominated for a Making a Difference Award – below are our winners.
Helen Stewart, Granby Ward Manager
Helen was nominated for going the extra mile during her time as Matron for the Outpatients Department. As well as managing the service really well during some challenging times, she also co-led a service improvement project with staff to understand the areas where performance and experience could be improved in the department.
Carol Thompson, Healthy Child Nurse – Richmondshire & Hambleton Healthy Child Team
Carol was nominated in recognition of her outstanding practice in a difficult area of work which really did make a difference. Her work also demonstrated exemplary partnership working and was a great example of the 6Cs in practice.
Colette Black, former Care Support Worker – Byland Ward
Colette was nominated for going the extra mile in her previous role as a Care Support Worker to help provide a better experience for our patients with dementia whether that’s talking and involving them in difference activities, such as running afternoon tea parties, or looking for alternative meal options. We were told how she was also extremely supportive, and a valued mentor, to new starters on the ward.
Sam Sandiman and Luisa Valente, Domestics
Sam and Luisa were nominated for their commitment to helping keep patients safe. They work extremely hard as part of the team on Farndale Ward to help prevent patient falls and go above and beyond to support us in delivering high quality and safe care. Gemma Umpleby, Ward Manager, said: “We are proud to have them as part of our team.”
Jo Orgles, Infant Feeding Coordinator
Jo has enabled the Maternity Unit to achieve the Unicef Baby Friendly Initiative Gold Award and the Special Care Baby Unit to become the second in the whole of the UK to be awarded Unicef Baby Friendly Accreditation. Jo works tirelessly alongside her colleagues to make sure that women are provided with the support and advice they need to give their babies the best start in life. Jo works on a number of initiatives such as antenatal classes for expectant mothers where they learn about building relationships with their baby and feeding support groups for mothers requiring extra input. Jo constantly goes the extra mile to
support women, their babies and her colleagues too!
Debra Tunn, Health Visitor – Middlesbrough Healthy Child Team
Debra was nominated in light of providing some essential support. The role that Debra played was vital and really did make a difference – her actions were clearly exemplary of the Trust’s Vision and Values.
Joanne White, Specialist Podiatrist
Joanne was nominated for being an exemplary mentor providing fantastic opportunities to new and existing staff in the Podiatry Department – often going above and beyond to ensure their needs are met. For example, Jo has recently mentored two new staff members and it is clear from their feedback that Jo has been an excellent mentor and aided their transition from student to clinician.
Sharon Walker, Discharge Facilitator
Sharon has worked tirelessly to support a particularly complex discharge of a patient. There were a number of challenges faced but Sharon used her knowledge, skills and expertise to manage a safe and more timely discharge back home for the patient. This is just one example of how Sharon takes strong personal responsibility for her workload and works with commitment and flexibility every single day to manage safe and timely hospital discharges even for patients with the most complex needs.
Richard Wormwell, Resourcing Manager, Lesley Danby, Matron, and Jake Danby, 18 Week Patient Tracker
Richard, Lesley and Jake were nominated for going the extra mile to welcome the arrival of the first Global Health Exchange Nurses. The Global Health Exchange is a partnership between Health Education England and NHS provider organisations. The Exchange creates opportunities for overseas nursing staff to work in the NHS for a period of three years before and experience all that the NHS has to offer before returning back to their home country in order to contribute to, and improve, the provision of healthcare overseas.
Richard made several trips to and from the airport taking the new nurses to their accommodation and Lesley and Jake made sure their new accommodation was welcoming and comfortable for their arrival. All of this took place outside of their usual working hours but they really wanted to make sure that their new colleagues felt welcomed to the Harrogate area and the Trust.
Carly Carrington, Manager Outreach Outpatient Services and Ripon Outpatients
Carly was nominated in recognition of exemplary work to improve patient care, support her colleagues and effectively use our resources. Over the past year and with the support of her colleagues, Carly has tackled many actions to further improve the services we provide in Ripon Community Hospital Outpatients Department. She has encouraged a range of services to either increase or extend their service provision in Ripon and her support, attitude and enthusiasm really helped the Paediatric Outpatients team prior to their short-term relocation to Ripon Hospital, while the department at Harrogate District Hospital underwent a refurbishment.
Rikki-Lee Paley, Care Support Worker – Paediatrics
Rikki was nominated for going over and above her role. Rikki developed and planned a rota for the entire Paediatric Outpatients Department to support them during their short-term move to Ripon Community Hospital, while the department at Harrogate District Hospital underwent a complete refurbishment. We were told how Rikki did this quietly and efficiently in her own time, while continuing her role as a care support worker. This really did make a difference.
Trudy Phillips, Medical Secretary
Trudy was nominated for going above and beyond her role as a Medical Secretary. Trudy does this by ensuring appointment utilisation is as efficient as possible to ensure there is as much capacity as possible to see patients. Trudy effectively uses NHS resources and is committed to helping us to deliver the best service we can for patients.
Tracey Holland, Staff Nurse – Clinical Investigations Area
Tracey has been nominated in light of her personal dedication and commitment to ensuring the CIA service continued during the month of November through to December.
Lucinda Spencer-Gee, District Nurse – Harrogate South Community Care Team
Lucinda was nominated in light of her receiving the Queens Nursing Institute Phillip Goodeve-Docker Memorial Prize. This is presented to the highest achieving students on District Nursing Specialist Practitioner programmes. Lucy works consistently to try and improve Adult Community Services and this award typifies Lucy’s work to make a difference.
Debbie McIntyre, Patient Systems Support
Debbie was nominated by a colleague who told us how Debbie had been “fantastic as a support and mentor”. Debbie has taken her time, provided thorough explanations and supported her colleague to deal with sometimes complex enquiries regarding our electronic patient systems. Debbie supports colleagues across the Trust every day and no problem is too big, or small.
Stephanie Davis, Matron
Stephanie was nominated for going above and beyond her duty of care. Stephanie goes the extra mile for everyone from patients to fellow colleagues and as her line manager said “she is an excellent role model for nursing professionals, kind and compassionate to all…Her motivation and commitment to patients, staff and the trust is commendable.”
Alison Webb, Health Visitor and Practice Teacher
Alison was nominated in recognition of her commitment to her role as a Practioner and a teacher. Alison mentored and supported a Student Health Visitor through her course and provided excellent teaching and emotional support. The student commended Alison’s passion for researching health needs, safeguarding children and their families and putting them at the heart of all she does.
Catherine Noble, Resourcing Assistant – Resourcing Department
Catherine was nominated for making a difference to a new colleague who recently joined the Trust.
Catherine made sure that the whole recruitment process went as smoothly as possible, kept her up to date and welcomed her to the Trust. We were told how Catherine made her new colleague feel warmly welcomed and a valued member of the organisation right from the first contact.
The team on Oakdale Ward were nominated for our Team of the Month Award but they have really shown their commitment to the Trust’s values and made a difference so were awarded with a Making a Difference Award.
The team were nominated for going that extra mile to welcome new colleagues to the Trust and their ward. They have taken the time to provide support and advice to their new colleagues, making sure they feel welcome and settled. Martine, the Ward Manager, said: “The nursing and therapy staff on Oakdale made me feel very welcome when I first arrived, they were supportive, caring and had patience with me. Although it is a well-established team they are supportive of new staff always taking time to show them how things are done.”
Sally-Anne Charters, Team Sister – Acute Response and Overnight Service
Sally was nominated for her caring and compassionate approach to support a patient at the end of life. Sally’s passion for end of life care shone and she looked after the patient, in what was described as a “beautiful way”. The care that Sally provided also supported the family at this difficult time.
Debbie Pearson, Assistant Business Manager – Specialist Children’s Services
Debbie was nominated for all her hard work to champion the rollout of a complete electronic clinical system across her teams. The rollout of this system was met with some challenges but Debbie overcame these and supported her teams, developed their enthusiasm and helped resolve any issues that came up.
Rachael’s professionalism and contribution to ensuring that children and their families receive the support they need is paramount and this was made clear during a recent challenging and complex case.
Durham and Chester-le-Street School Nursing Team
The team were nominated for July’s Team of the Month Award but they have really shown their commitment to the Trust’s values and made a difference so were awarded with a Making a Difference Award.
The team have worked hard to improve the services that they offer to some of the most vulnerable people in the community. They have championed these changes and ensured that they have engaged with those that they support and fellow colleagues. As a result of all their hard work, the team are one of the best performing in the county.
Laura Dinning, Diabetes Research Nurse
The Diabetes Research Team was asked by the Harrogate Lions to collaborate with them by having a stand at the Great Yorkshire Show. Laura went above and beyond her role to lead and organise this diabetes research initiative. Her passion for reducing the incidence of diabetes was evident throughout. In doing this initiative, the team screened 279 patients for type 2 diabetes and recruited over 300 people to research projects, as well as advising many more people with concerns about their health.
Kathy McClune, Practice Development Midwife – Maternity Services
Kathy was nominated because of her role in supporting colleagues to develop their skills and knowledge in order to improve care and safety for pregnant women. Kathy has significantly improved the quality of training provided across Maternity Services – with excellent feedback being received from colleagues. She has also developed a support group for newly qualified midwives and has gone the extra mile to help support and develop their preceptorships.
Mr Matthew Adelekan, Consultant General and Breast Surgeon
Mr Adelekan was nominated by a patient’s relative who was truly impressed by the care he provided to the patient during his time as an inpatient. Mr Adelekan took great efforts to provide support and explain everything during this time – looking after not only the patient but his family as well.
Annie was nominated by fellow colleagues in recognition of her exemplary leadership. There are many examples where Annie has shown her commitment to her role, the children and young people that she supports, and her colleagues. Just one of these examples arose following the changes to our 0-19 Children’s Services. Annie effectively managed the whole of the North Yorkshire 0-19 service throughout the change period and remained professional and supportive to her colleagues.
Hester Marsh, Clerical Officer – Antenatal Clinic
Hester was nominated by colleagues for going over and above to develop a high quality information slideshow. The slideshow is now shown on the TV screen in our Antenatal Clinic and provides essential health and wellbeing updates to pregnant women who are attending for appointments. Hester developed this on her own initiative and largely in her own time. It provides important information about monitoring fetal movements, appointments, flu vaccinations, benefits of breastfeeding, screening tests and much more.
Linda Lowrey, Sister – Critical Care Outreach Team
Linda was nominated by colleagues because of the dedication and contribution she demonstrates within her role. Linda has worked hard over the past couple of years to support, encourage and educate her colleagues on the Trust’s Policy for the use of Non-Invasive Ventilation. This has increased knowledge and confidence in safely delivering this highly specialist treatment to patients in the acute areas of the Trust.
Linda has continued to improve practice by re-writing and strengthening this policy and procedure in line with national guidance.
Jo Prosper –Team Leader, Women’s and Men’s Health Physiotherapy Service
Jo was nominated in recognition of her contribution to the development and success of her small but highly specialist physiotherapy team.
Since starting in role, Jo has proactively moved the service in a number of ways, including: reducing the waiting time through small scale improvement, new ways of working with her consultant colleague to introduce joint post-natal clinics and gaining the skills and expertise to utilise new treatment principles which will benefit many patients.
Sue Newton, Ward Manager – CATT
Sue was nominated in recognition of her contribution to patient care. Sue has gone the extra mile on many occasions for both patients and her team during what has been a very busy few months.
She is committed to ensuring that patients and her team receive the support they need at all times!
Rachel Bailey-Hague, Patient Systems Support – Information Services
Rachel was nominated in recognition of her interpersonal manner, proactive approach to resolving problems and engagement with clinicians in the use of a clinical computer system.
Rachel has been working with our community teams in Children’s Services and has gone over and above to support them in using the clinical computer system, by developing floor walks. These floor walks have proved to be invaluable, as teams become more and more familiar with the new way of working.
Michelle Page, Programme Manager – Long Term and Unscheduled Care Directorate
Michelle was nominated for going over and above to facilitate and lead on the planning for the Trust’s ‘Every Hour Matters Week’. The focus of the week was to safely reduce the amount of time patients spend in hospital.
Michelle oversaw the whole project and created a clear plan that ensured all things were in place for the week. The plan involved promoting the week and liaising with colleagues across the Trust and the wider health and social care system. Michelle is now supporting the Trust in developing a report to highlight practice that could be changed to improve processes and care for patients going forward.
Andrew Platt, Care Support Worker – Emergency Department
Andrew was nominated for making a big difference. The department recently received a thank you letter from a patient and her relative. They were impressed by the care received from all of the staff, however specifically commended Andrew’s ability to put them at ease through a worrying and upsetting time.
Andrew’s colleagues said “he has shown himself to be a patient focused, helpful, cheerful, hardworking, flexible member of the team in the Emergency Department.”
Sally Greco, Quality Production Manager – Sterile Services
Sally was nominated by her line manager for going above and beyond in helping out a new colleague whom she interviewed. Sally, in her own time, researched and found suitable accommodation for her new colleague who was relocating to the area. Sally also took her time to meet with him, take him to his new accommodation and welcome him to both Harrogate, and the Trust. Sally exemplifies many of our Trust’s Values.
Debi Gibson, Pannal Ward / MAC (Maternity Assessment Centre) Manager and Helen Woollatt, Delivery Suite Coordinator – Maternity Services
Debi and Helen were both nominated by Dr Katherine Johnson, Consultant Obstetrician. Debi and Helen, alongside their team, were called to a difficult situation. Debi and Helen showed exemplary compassion for a bereaved family and took great efforts to support them during this time.
Dr Katherine Johnson said “I was really proud of the compassion they showed at a really challenging time.”
Sal Katib, Clinic Manager – Paediatric Outpatients Department
Sal was nominated by colleagues for showing exemplary clinical leadership.
Sal led his team well during a busy year in 2016, which saw: successful fundraising for much needed equipment, an increase in activity, expansions and development of activities and services – and no complaints all year! Sal recognised his team’s achievements and celebrated these, which is clearly demonstrative of his commitment to his role and the team.
Sal plans to continue the development of the services on offer at Paediatric Outpatients and strives to learn and improve for both patients and colleagues.
Sarah Forrest, School Nurse – Growing Healthy, Co. Durham
Sarah was nominated by a colleague who recognises her dedication to her role and the young people and families that she supports in the Ferryhill and Sedgefield locality. Sarah has a positive attitude to joined-up working and she has made a difference to young people by working hard to ensure their health needs are met and safety is maintained. Sarah works with schools to improve outcomes for children and young people, through service development and running a regular parent/staff drop-in session. Sarah applies reflections on her own practice to improve the quality of what she does.
Bev Barf, Specialist Community Public Health Nurse and Practice Teacher – Growing Healthy, North Yorkshire
A colleague nominated Bev for her commitment to her team and the young people that she supports. Bev and her team in Pickering have faced some challenges, but she continues to work hard to ensure that she and her team meet the needs of young people. Bev meets these needs in a number of ways, including leading on and developing the Year 6 questionnaires. Parents and colleagues use these questionnaires. They are important for young people who are transitioning into Year 7 to ensure they get the right health and wellbeing support.
Bev’s colleague said: “They have an excellent team in Pickering and the needs of all young people are met through the teamwork and sheer determination that Bev gives to her team and young people.”
Emma Pollock, Health Care Support Worker, Ophthalmology
Emma was nominated by a colleague for living the Trust’s Values and in recognition of her outstanding service to the Ophthalmology Department. Emma always looks for different ways to improve the experience of patients and her colleagues. Just one the key ways she has done this was by developing an ‘Ophthalmology Manual for Nursing Staff’. Emma developed this on her own initiative and in her own time. It has proved to be invaluable for nursing colleagues and student nurses.
Mrs Sandra Dodson, Chairman thanked Emma for going the extra mile and developing such a high quality document.
Hannah Whitaker, Radiographer
Hannah was nominated for providing excellent quality of care, to a patient who underwent an MRI scan. The patient was extremely anxious and had been worrying about the appointment for some time. But Hannah put the patient at ease and ensured that the whole experience was a positive one for him. The patient’s relative said that Hannah was “the kindest, caring, most reassuring person you could have ever have wished to meet”. Hannah went above and beyond to look after and reassure him.
Mrs Sandra Dodson, Chairman thanked Hannah for really making a difference and living the Trust’s Values.
Diane Fisher, Medical Education Manager
Diane was nominated by a colleague for going the extra mile and making a difference. Di was stopped by a frail elderly patient who, having been waiting for patient transport home, had felt it necessary to stop someone and ask for a drink as he had not had one since earlier in the day. He was unsure where to get one. Having got some water for the patient at the front of the hospital, Di felt that what the patient really needed was a nice hot cup of tea as it was a cold winter’s morning! The patient said that would be nice but could not manage to get one for himself. Di kindly offered and purchased cups of tea for him and several other patients who were also waiting for transport home. Di’s colleague said: “I’m absolutely sure that to those patients feeling a bit lonely on a cold day, that she did make a difference.” It is clear that Di had the wellbeing of these patients at the forefront of her mind.
Miranda Tuxworth, Community Podiatrist – Podiatry Service, Selby and York locality
Miranda was nominated by a colleague for her commitment to patient care and making a difference. A patient mentioned three Podiatrists in the Selby and York Podiatry teams that had made a difference to his foot condition. The patient made particular reference to Miranda and said “I have to specially recommend Miranda Tuxworth for sticking with me and for doing whatever it takes. She has been ever so diligent and absolutely brilliant to work with. Her interpersonal skills are outstanding.”
Mrs Sandra Dodson, Chairman thanked Miranda for making a difference to patient care and said it was clear that she exemplifies the Trust’s Values.
Dawn Bowness, Advanced Podiatrist and Quality Lead – Podiatry Service
Dawn was nominated by colleagues for making a difference in so many ways. Dawn organised and hosted the Trust’s first Allied Health Professional conference in October 2016, which provided a forum to share good practice. Dawn also works hard to improve quality of care for patients who use the Podiatry Service and has made a difference to many patients who have complex foot conditions. Dawn makes ‘Every Contact Count’.
Dr Ros Tolcher, Chief Executive thanked Dawn for being an excellent patient advocate.
Jude Burden, Chief Cardiac Physiologist – Cardio-Respiratory Department
Jude was nominated by a colleague for living the Trust’s Values. Jude’s colleague commented on Jude’s ability to work in different ways to balance the needs of patients and the wellbeing and development of staff in the department. Jude provides excellent learning opportunities and takes her time to teach staff and makes difficult topics accessible. Jude’s colleague said “I find it inspiring to work around a strong driven woman who cares so much about what she does”.
Mrs Sandra Dodson, Chairman thanked Jude for being committed to her work and providing high quality patient care.
Dawn Poulter, Discharge Liaison Nurse – Discharge Planning Team
Dawn was nominated by a colleague for going the extra mile in assisting a particularly complex discharge of a patient.
There were a number of challenges involving several health and social care organisations but Dawn worked hard to make sure that the patient was safely discharged with the appropriate support in place. Dawn kept her colleagues focused on achieving the best possible outcome for the patient during the multidisciplinary team meetings which she chaired.
Dawn displayed fantastic care and compassion and exemplified the Trust’s Values.
Ann Evans, Elmwood & Medical Outpatients Coordinator – Outpatients Department
Ann was nominated by a colleague for going the extra mile. Ann identified that a patient required urgent care and attention, and she acted appropriately to ensure that the patient received the required clinical tests. Ann’s conduct in dealing with this was the more remarkable because her role is non-clinical, yet she identified the clinical urgency of the situation. Ann had the patient’s wellbeing at the forefront of her mind at all times.
Mrs Sandra Dodson, Chairman thanked Ann for living the Trust’s Values and being committed to patient care.
Anne Dell, Patient Experience Coordinator – Patient Experience Team
Anne was nominated by a colleague for making a difference and living the Trust’s Values. Anne had worked on a specific complaint case and supported the patient to get the closure required about quality of care. The patient was delighted by Anne’s response, which enabled the case to be closed in a particularly positive way. The patient said “the kindness and care from you has helped me more than you will ever know…”
Mrs Sandra Dodson thanked Anne for showing her commitment to patients and the care that they receive by the Trust.
- Karen Quinn, Specialist Podiatrist – Podiatry Department
- Sue Williamson, Team Leader – 5-19 Healthy Child Team
- Paul Perris, IT Desktop Specialist – Information Technology
- Kelly Hardy, Staff Nurse – PAAU
- Tammy Gotts, Senior Sister – Byland Ward
- Don Smith, Maintenance Craftsperson – Estates team
- Anne Mann, Angela Horner & Gail Beaumont, Clinical Team Leaders – Adult Community Services
- Angelina Bolton, Registered Nurse, and Kelly Toole, Care Support Worker – Granby Ward
- Louise Harwood, Assistant Practitioner and Michelle Ireland, Team Leader – 5-19 Children’s Service
- Christine Llewelyn, Phlebotomist