Making a Difference 2025

Congratulations to all Trust staff nominated for a Making a Difference Award – below are our winners.

Click here for details about how to nominate.

December 2025

Kar Yan Chan – Finance Officer

Kar Yan was nominated after receiving excellent feedback from a supplier. A contractual issue had prevented the supplier from being paid for invoices. Kar Yan worked collaboratively with both the supplier and our internal teams to resolve the problem, ensuring payment could finally be made.

Her dedication helped maintain a strong and positive relationship with the supplier during what could have been a very challenging situation, and her support helped prevent them from facing financial difficulty.

Elizabeth Thornton- Staff Nurse, Special Care Baby Unit

Elizabeth was nominated by a family who wished to extend their heartfelt gratitude for the outstanding care she provided to their baby, as well as the kindness and compassion showed to them as parents. They particularly highlighted Elizabeth’s holistic approach, noting how support for parental mental health alongside caring for their baby made a significant difference during an incredibly difficult time. Elizabeth’s thoughtfulness and empathy were deeply appreciated.

Pip Charters – Emergency Department Practice Educator.

Pip was nominated in recognition of her outstanding work as Practice Educator in the Emergency Department. She consistently demonstrates the Trust’s KITE values and is a constant source of support for nursing colleagues, with a genuine passion for developing nurses and CSWs.
Approachable, kind and always willing to help, Pip regularly goes above and beyond—often stepping into the department at short notice and creating valuable learning opportunities from everyday practice. Her inclusive approach fosters fairness, respect and equality, and her dedication and positivity make a meaningful difference to both colleagues and patients.

Alison Harbrect-Parker – Ripon Supervisor.

Alison is always friendly towards staff and patients. She is a valued member of the team at Ripon Hospital as she always goes above and beyond to be of help, for example, on Christmas Day despite the correct food not being delivered and working alone she ensured that all patients and staff had a lovely meal.
Alison is very professional and always willing to offer support wherever she can.

Louise Gilpin – Health Visitor, Westmoreland & Furness Kendal.

Louise was nominated after receiving wonderful feedback from a family she supported. Louise cared for this family from the antenatal period through their baby’s first year, providing continuity, reassurance, and a safe space for them to share their anxieties during a challenging time. The family were so grateful for her kindness and support that they sent her a beautiful handmade card and a small gift to express their thanks.

Louise consistently demonstrates compassion, dedication, and genuine care for the families on her caseload and anyone she encounters.

Becca Collings – Project Coordinator, Harrogate Hospital Community Charity.

Becca was nominated by a colleague in recognition of her outstanding contribution to the success of the Harrogate Hospital & Community Charity 30th Birthday Ball. Her approach to planning and delivering this highly successful event demonstrated exceptional work ethic, attention to detail, and calm professionalism, both in the lead-up and on the evening itself.
Her kindness and integrity were evident throughout, truly living the Trust values even when challenges arose. In addition to supporting vital fundraising, Becca also helped build new connections and potential partnerships, contributing to the charity’s future growth and impact.

Natalie Robertson – Children’s Psychological Wellbeing Practitioner and Wendy Barrell – Children’s Psychological Wellbeing Practitioner

Wendy and Natalie consistently go above and beyond to support children and families, demonstrating the Trust’s values through kindness, integrity, and teamwork. Recently, they supported a family by personally providing a food shop and Christmas gifts when official support was delayed, ensuring the child and parent were cared for over the festive period.

They place families at the heart of every decision, ensure the child’s voice is heard, and travel across the county to provide equitable care. Their dedication, compassion, and commitment make a profound difference to the families they support.

Ruth Kerrigan – Emotional Health & Resilience Nurse, Durham

Ruth has consistently gone above and beyond to support young people, their families, and her team. She adapted her support to meet individual needs, ensuring equity, flexibility, and inclusion, and worked closely with families and education to maintain progress outside of sessions.

Her dedication has had life-changing impact—a parent described that, without Ruth’s intervention, their child could have developed serious mental health problems. She also supports her team through challenging periods, volunteering for extra duties, ensuring timely care, and demonstrating kindness, integrity, and teamwork. Ruth’s commitment and work ethic make her an invaluable asset to families and HDFT.

Sean Martin – Data Engineer

Sean went above and beyond during a tight deadline. Even after moving into a new role Sean continued supporting the data updates until everything was complete. Sean’s efficiency, patience, and positive attitude ensured the Trust could submit on time. Sean’s professionalism and commitment made a real difference and was truly appreciated.

Lynn Hollingsworth – Health Care Assistant, Day Surgery Unit

Lynn plays a key role in the Day Surgery Unit team. She is hardworking, conscientious, and a true team player. She approaches every task with maximum effort and is an excellent mentor to new starters and students.

She works with integrity, often doing the unseen tasks that keep the department running smoothly. Most importantly, Lynn always puts patients first, showing care and empathy at every stage of their journey.

Marius Ratoi – Porter, HIF

Marius consistently makes a positive difference in his role. On a particularly busy ED night shift, he singlehandedly retrieved hospital beds and supported patients safely. His calm, caring approach, energy, and dedication embody our Trust values and make a real impact every day.

Joshua Wilson – Porter, HIF

Josh consistently goes above and beyond in his role and is always polite, helpful and approachable. He takes on every task with a positive, can-do attitude and a genuine willingness to support others, making him a valued and reliable team player.

He consistently demonstrates the Trust’s KITE values through his kindness, professionalism, and cheerful nature. Josh regularly receives positive feedback from the departments he works with, who greatly value his friendly manner and dependable approach.

Carrie Winter – Domestic Assistant, HIF

Carrie was nominated in recognition of her dedication and commitment to supporting the department. Carrie selflessly cancelled her annual leave to cover absence, ensuring the service continued to run smoothly.

Carrie completes her work to a very high standard and can always be relied upon. Her professionalism, flexibility, and strong work ethic make her a valued member of the team.

November 2025

Sally Beastall – Specialist Occupational Therapist

Sally provides outstanding care across the surgical and acute wards. She works with compassion, inclusivity, and respect, ensuring every patient feels valued, heard and supported, regardless of background or diagnosis.

A powerful example of Sally’s impact was her work with an anxious patient recovering from colorectal surgery. By taking time to understand their trauma, adapting her approach, and involving them in goal-setting and decision-making, Sally built trust and supported remarkable progress in recovery. She also included the patient’s family, creating a safe and supportive environment.

 Out of Hours Health Care Assistants – James Dube, Pauline Oliver, Stacey Perkins, Karen Price, Sarah Wornsop & Susan Bell.

They were nominated in recognition of their consistent dedication and outstanding demonstration of the KITE values.
Every shift, they show exceptional kindness, compassion, and professionalism, supporting colleagues through complex situations while keeping patients at the heart of everything they do. Their knowledge, calm approach, and proactive support create a safer, more positive environment for all.
Their ability to reassure patients and uplift colleagues makes a lasting difference, and their commitment and integrity are truly valued.

Kate Moore – Recruitment and Communications Marketing Assistant.

Kate is a highly valued colleague who consistently demonstrates a remarkable work ethic and a flexible, solutions-focused approach. She readily adapts her priorities to meet the evolving needs of the wider directorate, always doing so with professionalism and good judgement. Kate’s kindness and respect for others are evident in her day-to-day interactions, and she naturally embodies the Trust’s values in everything she does. Her commitment, adaptability, and positive attitude make a meaningful difference to both colleagues and services, and she is thoroughly deserving of this recognition.

Shelly Vipond – Surgical Breast Care Nurse, General Surgery

Shelly was nominated by a patient who said that during their surgery and time as a patient the Surgical Breast Care Nurses were exceptional — with Shelly standing out in particular.

They described Shelly as kind, warm, and incredibly reassuring, always making them feel better when raising questions or concerns. Her care was described as unmatched, going above and beyond to make their experience as positive as possible.

They felt anyone would be fortunate to have Shelly as their Breast Care Nurse and expressed deep gratitude for the ongoing support she continues to provide.

Sharon Swanwick-Jones – Locality Manager, Rebecca Green – Family Health Practitioner, Wendy Myers – Family Health Practitioner, Jo Smales – Family Health Practitioner, Hayley Keeble – Family Health Practitioner, All Central 0-19 North Yorkshire.

Sharon is recognised for her compassionate and supportive leadership, bringing stability to the team, boosting morale, and creating a positive and encouraging environment where colleagues feel valued and supported.

Becky, Wendy, Jo and Hayley are recognised for their outstanding teamwork and commitment. During a challenging period, they stepped forward to support colleagues across localities, ensuring families continued to receive timely reviews and demonstrating a strong sense of shared responsibility and dedication to high-quality care.

Dr Chris Byrne – FY1 Doctor

During a very busy shift, Chris prioritised a fast-track discharge for an end-of-life patient to return home. When it was discovered the community prescription chart had not arrived, Chris, despite being ready to finish his shift, personally delivered it to the care home.

He demonstrated excellent teamwork, kindness, and compassion, going above and beyond to support patient safety and ensure a smooth discharge.

Tom Wisdom – Specialist Physiotherapist

Tom consistently goes above and beyond to support colleagues, regularly supervising and mentoring new starters. Tom demonstrates kindness and integrity every day, offering a listening ear, practical support, and often staying late to answer bleeps to prioritise patient care and support the wider team. Tom’s dedication and compassion make a lasting difference to both patients and colleagues.

Jules Mortimer – Urgent Care Practitioner, Ripon Outpatients

Jules was nominated in recognition of her exemplary care in the Emergency Department. She provided calm, compassionate, and patient-centred support to a child and their parent during a stressful procedure, ensuring it caused minimal distress.

Jules consistently demonstrates teamwork and a supportive nature, earning excellent feedback and embodying the Trust’s KITE values in all she does.

Gillian Coombes – Staff Nurse, Ripon Outpatients and Shirley Hinchliffe – Staff Nurse, Ripon Outpatients

Shirley and Gillian consistently go above and beyond to support service users at Ripon Outpatients. They show genuine empathy and kindness, particularly towards elderly and frail patients, always taking time to listen and help address concerns.

They recently introduced a new noticeboard system in the hospital foyer, clearly showing clinic locations, timings, clinicians, and waiting areas. This simple but effective change has significantly reduced patient confusion, stress, and anxiety. A small change that has made a big difference — well done to them both!

Anne Harrison – Ward Clerk, Byland Ward

Anne consistently goes above and beyond to support both the team and patients. She is always punctual, polite, and exceptionally kind to patients and their families. Anne regularly helps to ease the team’s workload wherever she can, and her contribution is truly valued.

James Pollard – Senior Health Care Assistant, Elmwood Outpatients

James consistently goes above and beyond in his role, ensuring that consultants and doctors are well supported and, most importantly, that patients receive excellent care. He is a polite and compassionate individual who genuinely cares about both patients and colleagues. Nothing is ever too much trouble for him. He is a truly inspirational young man and an asset to the Trust.

Paula De Souza – Resuscitation Officer, Resuscitation Department

Paula is recognised for her compassionate leadership in supporting colleagues. Paula has led multidisciplinary debriefs, creating a safe and supportive space where team members could process their emotions and feel genuinely listened to. Paula took time to coordinate, facilitate, and follow up, ensuring everyone was offered the appropriate support. Her approach clearly demonstrated a commitment to valuing people, putting wellbeing first, and supporting teams through challenging experiences.

Charlotte O’Donovan – Professional Development and Fetal Wellbeing Lead

Charlotte facilitates and teaches maternity study days for midwives, obstetricians, anaesthetists, and maternity support workers with passion and dedication.

She consistently makes complex topics engaging, interactive and inclusive, drawing on her strong understanding of learning styles and clinical experience. Charlotte actively use feedback to improve future sessions and facilitate open, multidisciplinary discussions, ensuring learning is relevant and impactful.

The study days are valued by all who attend, and she is a real credit to the Maternity Professional Development Team

Kelly Dudding – Safeguarding Named Nurse, Children in Care, Tees Valley and Maria Makin – Data and Quality Analyst,  Children in Care, Tees Valley

Kelly and Maria have worked tirelessly with the SystmOne and Business Intelligence teams to develop a tracker for the Tees Valley Children in Care Team, linking to Health Reviews to provide accurate performance data for the ICB. They identified and resolved issues with read codes on Review Health Assessment templates, ensuring key health surveillance data is available to monitor trends and inform commissioners and public health.

Kelly and Maria are proactive problem-solvers who have improved the way data is collected, analysed, and presented, reducing administrative time and producing insightful Power BI reports used in meetings and for Impact drivers. They consistently go above and beyond to provide the best quality service for children in care, demonstrating dedication, expertise, and humility.

Andrea Stark – Staff Nurse, Orthopaedics

Andrea consistently brings a professional and positive attitude to work, always supporting her colleagues and lifting morale, especially during challenging, short-staffed periods. She goes above and beyond to ensure everyone is supported, whether by checking colleagues have breaks, offering guidance, or staying late to help.

She demonstrates exceptional kindness and respect to both patients and colleagues, providing extra care, reassurance, and attention to every individual. Andrea shares her knowledge generously, teaches without judgment, and ensures patient safety is always prioritised.

Tracey Sydney – Lead Pharmacy Technician, Pharmacy Department

Tracey was nominated for going above and beyond in her Hospital at Home role. When a last-minute staffing issue arose, Tracey offered to come in on her day off and joined an ACP visit. She quickly identified that the patient was struggling to take his medications correctly, resulting in ongoing pain and reduced fluid intake. Tracey took immediate action: she reorganised his medications into a Medidose box, adjusted timings to align with carers, removed unnecessary medications, and liaised with the chemist to explore future changes.

Tracey’s dedication, problem-solving, and compassionate care had a significant, positive impact on the patient and were greatly appreciated by the Hospital at Home team. She truly went above and beyond.

Alison Silver – Domestic Assistant

Alison is approachable and always willing to offer advice and support to colleagues and patients. Alison will always guide patients and visitors who may be lost, doing so with a friendly and welcoming manner. Her positive attitude and willingness to help makes a real difference every day.

Sarah Sneddon – Domestic Assistant

Sarah is an invaluable part of the Silverdale team. As the morning domestic cleaner, she is always kind, happy, and helpful, consistently going above and beyond for the department. Her high standards ensure the area is always clean, tidy, and well maintained. Sarah is attentive and uses her initiative, regularly checking in with the team, ensuring supplies are topped up, and keeping areas such as the plaster room clean and safe throughout the morning. She is respectful, reliable, and always willing to help.

David Peckett – Domestic Assistant

David went above and beyond when fitting new curtains in one of the bays. The task was not straightforward, and David persevered and came up with practical solutions to ensure the curtains worked effectively and met the team’s needs. David’s professional, friendly manner was greatly appreciated, and thanks to his efforts the bay now looks welcoming and comfortable for patients.

Clare Peacock – Family Health Practitioner and Katie Clayton – Health Visitor, East 0-19 North Yorkshire

Clare was nominated by a colleague after receiving great feedback from a parent, they said “Right from the start, Clare has been incredibly helpful and caring. Clare has offered practical, helpful advice and reassured me that I could always reach out if I had concerns. She made the right referrals and followed up more than once to check that my son was getting the support he needed. She is a wonderful asset to your team and truly deserves recognition”.

Katie was nominated by a colleague who highlighted her outstanding safeguarding practice and commitment to children’s wellbeing. Katie sought safeguarding supervision for two vulnerable children and quickly identified that a required assessment had not been completed. Katie demonstrated the Trust’s values through her integrity, professional curiosity, and thorough risk assessment. She acted as a strong advocate for the children, ensuring their voices, safety and wellbeing remained the priority throughout.

Lisa Pedel – Assistant Security and Car Park Admin Manager

Lisa was nominated by a colleague for going above and beyond to support them on her day off. After they purchased a new car and were unsure how to update their vehicle details on the hospital database and app, Lisa promptly provided clear guidance and relevant links. When the colleague sent screenshots to check their progress, Lisa responded immediately to confirm everything was correct.

Lisa is highly knowledgeable about car parking processes and consistently goes the extra mile to support her colleagues. She is a valued contributor to the Trust and always happy to help.

Gemma Jeffery – Paediatric Epilepsy Specialist Nurse

Gemma consistently goes above and beyond for children, young people, and their families, taking the time to understand not only their clinical needs but also their lives, interests, and challenges. Gemma’s expertise and compassion have been particularly valued when supporting families from diagnosis through seizure stability and transition to adult services — a pathway she has helped develop to ensure young people are supported every step of the way.

In addition, Gemma is praised for her outstanding support as a practice assessor. She creates a welcoming, encouraging learning environment, supports students to grow in confidence and skill, and acts as a true role model for future nurses. Gemma’s commitment to patient care, education, and service development makes a lasting difference every day.

Leanne Henderson-Dove – Head of Contracts, Finance

Leanne led the introduction of a volunteer driver service at the hospital, improving patient experience and reducing taxi costs. Leanne also identified ways to use existing resources, such as GP OOH cars, to support the service, ensuring patients can get home more easily.
She consistently looks for opportunities to add value and support improvements, working with services to translate ideas into practical solutions. Her passion, dedication, and willingness to go beyond her core role makes a real difference to patients and colleagues alike.

October 2025

Hannah Duffield – Sister/Charge Nurse, Acute Frailty Unit.

Hannah has introduced several quality improvements on the Acute Frailty Unit, including a Care Support Worker information folder to support staff in their roles, a ward discharge checklist to ensure nothing is missed, and emergency equipment boxes at each bed space to improve safety and readiness.
Hannah leads the ward with confidence and is a supportive, always helping colleagues when in charge. She works closely with other teams and manages admissions efficiently, helping the ward run smoothly. Her leadership and improvements have made AFU a safer and more effective environment for both patients and staff.

Meghna Mane – Information Analyst

Meghna, you are an exceptional member of the team who truly lives our Trust values. Your attention to detail, dedication, and willingness to go above and beyond have made a significant difference to the Tobacco Dependency Service.

You work closely with inpatient and maternity teams to ensure data accuracy, proactively identifying and resolving issues. When challenges arose with the NHSE Dashboard, your persistence and collaborative approach helped uncover a key data flow error — a true example of effective teamwork.

You recently developed a complex dataset for a readmission audit, working alongside colleagues throughout the process to ensure the outputs were meaningful, robust, and accurate. Your kindness, patience, and integrity are evident in everything you do.

Callum Poppit and Dianne Wallis – Staff Nurses, Knaresborough

Callum was nominated in recognition of his outstanding support during a particularly busy weekend. Callum went above and beyond, with nothing being too much trouble. His support with call-outs and assistance to the Harrogate teams was greatly appreciated.

Dianne was nominated in recognition of her exceptional care and support. The wife of a patient expressed her thanks to Dianne for the excellent care she provided to her husband and the support she offered to her. Dianne went the extra mile in helping them and demonstrated extensive knowledge in her work. Her care during visits was greatly appreciated.

Dr Jack McCready – Trust Doctor, Elderly Medicine

Jack was nominated in recognition of his outstanding contribution to students during their placement at Harrogate District Hospital. From the outset, he went above and beyond to provide guidance, teaching and support, creating a welcoming and encouraging learning environment.

His professionalism, kindness and approachability made a significant positive impact, and he consistently exemplifies the Trust’s values through his dedication to teaching and supporting students.

Thelma Sumaya – Staff Nurse, Byland Ward

Thelma is recognised for her dedication, compassion, and commitment to patient care. She consistently goes above and beyond to ensure patients comfort and wellbeing. Thelma is particularly noted for her attention to detail and compassion when caring for patients with leg ulcers, taking extra time to ensure dressings are clean and secure. Her kindness, professionalism, and dedication make a real difference to both patients and colleagues.

Soumya Jose – Care Support Worker

Soumya was nominated in recognition of the positivity, kindness, and teamwork she brings to AFU every day. She is a wonderful Care Support Worker who is always smiling, patient, and willing to go out of her way to help colleagues, brightening the ward with her cheerful attitude.

She was also praised by a nurse from another ward who highlighted Soumya as a real team player, supporting fellow CSWs and helping to make the shift enjoyable and well-coordinated. Her efforts reflect the strong teamwork culture on AFU and make a genuine difference to colleagues and patients alike.

Ruth Marley – Staff Nurse, Sir Robert Ogden Mac Millen Centre

Ruth has made a remarkable impact through her compassion, professionalism, and patient-centred care. She consistently demonstrates the Trust values in everything she does.

She recently supported a young patient who was extremely anxious and frail, taking the time to listen, reassure, and advocate for their needs. Ruth worked proactively with colleagues and the consultant to ensure the patient felt safe, supported, and fully cared for during a very distressing time.

Alongside her empathy, Ruth shows excellent teamwork — communicating clearly, liaising with the wider MDT, and seeking guidance appropriately as she develops her skills. Her calm, kind approach has already made a real difference to patients and colleagues.

Minire Zjaqa – Nutritional Assistant, Acute Frailty Unit

Minire is a true asset to the Acute Frailty Unit. She is hardworking, knowledgeable, and kind. In her dual roles as a Nutritional Assistant and a CSW, she frequently supports the ward by stepping in to help with care tasks even when she is working in her nutritional role. She consistently offers help to her colleagues, no matter how busy she is, and demonstrates the KITE values every day. We are incredibly fortunate to have her on the team.

Emma Andralojc  – Clinical Support Worker, Same Day Emergency Care

Emma was nominated by her colleagues in recognition of her outstanding contribution to quality improvement within the Same Day Emergency Care unit. She has played a key role in developing and delivering the SDEC Complexity Score project, aligned with the Trust’s True North and IMPACT framework. Going far beyond expectations for her role, Emma has shown exceptional initiative, creativity, and analytical skill.

Emma consistently demonstrates excellent clinical skills and a compassionate approach to patient care. Her drive to improve systems for the benefit of both patients and staff truly sets her apart. Emma is an exceptional colleague who embodies continuous improvement and collaborative working.

Dr Peter Hammond – Consultant Diabetes & Endocrinology

Dr Hammond was nominated by a patient who told us that through Peter’s reassurance, patience, and kindness — alongside his expert guidance on insulin pump and continuous glucose monitoring — they gained the confidence and skills to manage their condition effectively. They have since welcomed a healthy baby boy, with Peter’s expertise and encouragement described as central to making this possible. His compassionate, supportive approach has made a truly life-changing difference, for which the patient is deeply grateful.

Sharon Middleton – Staff Nurse, Orthopaedic Outpatients
Sharon was nominated by her colleagues in recognition of her remarkable 46 years of service in the NHS — an incredible career dedicated to making a difference in the lives of countless patients. Sharon has demonstrated unwavering professionalism, compassion, and commitment. She consistently delivers the highest standards of care, always going above and beyond to support her patients, regardless of their background or circumstances. Her dedication and kindness have left a lasting impact on everyone she has worked with. We celebrate not just her outstanding career, but the legacy of care and compassion she leaves behind.

Dr Hussein Nassar – Cardiology Specialist
Dr Nassar consistently goes above and beyond for patients, always putting their care first. He brings positivity to the cardiology team, provides clear guidance to support patient pathways, and regularly takes part in super-clinics. His kindness, teamwork, and empathy shine through every day, making him a highly valued member of the cardiology team and the wider Trust.

Barbara Leach (Patient’s daughter)
Barbara was nominated in recognition of her efforts during the COVID pandemic. She single-handedly organised an incredible group of volunteers to make headbands, scrubs, love hearts and countless other items to help keep patients and staff at Harrogate as safe as possible.
She devoted extraordinary time and effort to this work — sourcing fabrics, coordinating with local businesses and managing all aspects of the project. She even transformed her own front porch into a safe, infection-controlled pick-up and drop-off centre. When the demand for scrubs increased, she worked with experienced seamstresses and businesses to ensure everything was produced to the highest safety standards.
The impact of her efforts went far beyond the items themselves. The handmade headbands and scrubs provided comfort, reassurance and a sense of care during a time of fear and uncertainty. Her compassion, initiative and selfless commitment made a real difference to staff and patients alike — a gesture that will never be forgotten.

Hollie Haycock – Family Health Practitioner, North Yorkshire Virtual Team
Hollie is an exceptional colleague whose kindness, integrity, and unwavering commitment to teamwork sets her apart. She goes above and beyond every day, making a profound and positive impact on the team.
A true team player, Hollie ensures workloads are shared fairly and is always the first to offer help when a colleague needs support. She recently took on the additional responsibility of managing the Airmid system and often steps in to cover during staff sickness, ensuring patient care and service delivery are never compromised.
Her proactive approach and selflessness ease pressure on the team, prevent issues from escalating, and help the service run smoothly. Hollie’s tireless work ethic, compassion, and dedication to others make her a shining example of the values this award celebrates.

Jackie Edwards – Fast Track Patient Coordinator
Jackie has dedicated many years of her career to the NHS. Most recently at Harrogate Hospital, she has been instrumental in managing patient appointments with exceptional care and precision.
Jackie has shown remarkable tenacity and an unwavering commitment to ensuring patients receive the right care at the right time. Her impact is especially evident in coordinating urgent suspected cancer referrals, where her diligence and responsiveness have made a real difference to patient outcomes. Jackie regularly handles calls from anxious patients and relatives with a calm, compassionate presence, providing reassurance when it is most needed.

Within the team, Jackie is a pillar of trust and reliability and has truly made a difference.

Sue Molyneaux – Programme Manager Digital Delivery

Sue has shown outstanding leadership and dedication in leading the Trust’s implementation of the Mediviewer EDMS system. Sue’s leadership, organisation, and resilience have kept the project on track, strengthened cross-team collaboration, and built digital confidence across the Trust.  Sue embodies our KITE values in everything she does and is a credit to the trust.

Aileen Galloway – Named Nurse Child Protection, Cumberland Specialist Safeguarding 

Aileen has shown exceptional leadership in stepping into the role of Named Nurse in Cumbria, supporting the launch of two new 0–19 contracts. She has guided teams through complex challenges with professionalism, positivity, and care, ensuring services remained safe and responsive.

Feedback from the Heads of Public Health Nursing and the Associate Director of Nursing has been exceptional. They described Aileen as helpful, positive, solution-focused, and supportive — a privilege to work with. It’s outstanding to see Aileen’s passion, commitment, and collaborative spirit recognised by so many colleagues and partners

Sarah Hodgson – Domestic Assistant and Agnieszka Gerlach – Domestic Assistant

Sarah is a valued member of the SCBU team, consistently demonstrating care, reliability, and friendliness. Sarah takes pride in keeping the ward clean and welcoming, and builds meaningful connections with families, checking in and showing genuine interest in their babies. Sarah’s dedication and positive approach make a real difference to the team and the families she supports

Agnieszka was nominated in recognition of her hard to keep the ward spotless. Families have also noticed her helpfulness and professionalism, praising the way she cares for them. Agnieszka commitment and positive attitude make a real difference to both the team and the patients she supports.

Debbie Stuart – Improvement and Transformation Manager

Debbie has shown remarkable patience, compassion, and dedication in delivering IMPACT training. Debbie immediately stepped in to offer support — guiding the team with patience, passion, and kindness.

Through her encouragement and clear explanations, staff developed a strong understanding of the IMPACT approach and gained confidence in how it can be applied to benefit both patients and colleagues.

Her empathy, positivity, and commitment has been unwavering. She has an incredible ability to engage others, adapt her coaching to individual needs, and build confidence across the team. Debbie truly goes above and beyond to ensure everyone feels supported on the journey — nothing is ever too much trouble.

Gail Ellis – QIS Neonatal Nurse, SCBU

Gail is a hardworking and dedicated member of the SCBU team, a great leader, and an inspiring role model to junior staff. Her passion and commitment to neonatal care make a real difference to the families she supports.

Gail is regularly mentioned by families for going above and beyond in the care she provides. Feedback from families includes:

“To angel Gail. You were my saving grace.”

“Gail – what a woman!”

“Gail gave fantastic expressing support.”

“Above all, Gail has been phenomenal and deserves all the praise in the world.”

Nadine Burton – Family Health Assistant, North Yorkshire, and Rebecca Wilson – Family Health Assistant, North Yorkshire
Nadine and Rebecca have demonstrated exceptional teamwork in supporting colleagues to develop the Decider Skills sessions across North Yorkshire. They are always willing to answer questions, encourage shadowing, and help others learn about the package.
They have gone above and beyond in developing the sessions — creating presentations, recording videos, and producing voiceovers — showing real enthusiasm and care for the children who benefit from these sessions.

Rachael Jones- Early pregnancy Assessment Unit Team Leader
Rachael has worked tirelessly to make significant improvements to the service. She has proactively reached out to provide additional training, increasing staff knowledge and confidence in managing early pregnancy complications and losses. Her dedication has gone above and beyond to enhance patient care. Rachael’s leadership is reflected in her team’s 100% appraisal and e-learning completion rates. We are incredibly fortunate to have Rachael as part of our team.

Sharon Bell – Health Visitor ,Darlington
Sharon was nominated in recognition of the outstanding feedback received from a mother she has supported over the past year, providing exceptional care for both her mental health and her baby’s development.
The family described Sharon as “warm, compassionate, and genuinely caring,” highlighting how she went above and beyond during an extremely difficult time, offering emotional support, practical help, and encouragement. Her empathy, humour, and dedication made a lasting difference to their wellbeing, with the mother saying her baby “lights up when he sees her.” Sharon is a credit to the team and an outstanding example of compassionate, person-centred health visiting.

Flora Del Core – Maternity Support Worker, Pannal Ward

Flora was nominated by a patient relative who shared their gratitude for the exceptional care she provided during a very emotional and challenging time.
As first-time parents, they felt anxious and overwhelmed, but Flora’s kindness, patience, and compassion made all the difference. She went above and beyond to support both mother and baby — checking in through the night, hand-expressing colostrum to ensure their newborn received vital nutrients, and later providing gentle, expert breastfeeding support.
The family described Flora as warm-hearted, attentive, and truly caring — someone whose compassion brought light and reassurance when it was needed most. They said, “Without people like Flora, the world would be a dark, lonely place.”

September 2025

Sandra Crossley – Physiotherapy Assistant, Ripon

Sandra consistently goes above and beyond to support both colleagues and patients.

Recently, she took extra time to support a distressed post-operative patient — offering reassurance, a calm environment, and compassionate advice that helped the patient feel more confident and at ease before leaving the appointment.

Sandra also plays a vital role in keeping the service running smoothly. She manages physiotherapy and student diaries with great attention to detail, ensuring clinics flow well and that dedicated time for teaching and support is always protected.

It’s all the small, thoughtful things Sandra does every day that reduce stress, strengthen team relationships, and make a real difference to patient experience.

Jo Granger – Emergency Department Reception clerk
Jo demonstrated exceptional care and compassion when supporting a sick patient. Jo went above and beyond by personally delivering the paperwork to the team in the department. Her actions provided vital reassurance and practical help, and she actively supported both the patient and the team to ensure the right care was put in place. Her commitment and willingness to go the extra mile made a meaningful difference.

Dr Jo Ridpath – Consultant Gastroenterology
Jo consistently goes above and beyond to get to the root cause of every issue, showing an unwavering commitment to her patients’ wellbeing. She has a unique ability to explain complex medical information in clear, simple terms, which makes a huge difference in helping patients feel informed and reassured.
Her compassion, professionalism, and genuine care make her a shining light. She is an absolute credit to the Trust. Please pass on my sincerest thanks for the exceptional care and kindness she continues to provide.

Dr Ellie Grant – Clinical Psychologist, Psychology Services
Ellie has made an incredible impact since joining the team. She consistently goes above and beyond—supporting quality improvement projects, service developments, and daily operations, all while providing outstanding care to patients.
Ellie brings a calm, encouraging presence to the team and is highly valued by her colleagues. Her commitment, initiative, and positivity have made a real difference to both the team and the service.

Bethan Howlett – Specialist Speech & Language Therapist
Bethan always goes above and beyond to support children and their families with their communication needs. As the AAC Lead, she is passionate about giving every child a voice and promoting inclusivity for all.
Her dedication to staying up to date with the best ways to support children and families shines through in everything she does. She inspires those around her, always willing to share her knowledge and offer support.
October

Dylan Powell – Medical Resourcing Officer, HR Resourcing
Dylan is consistently helpful, responsive, and goes above and beyond to provide excellent support and advice. His expertise in all things SARD is outstanding, and he is a true asset to the Medical Workforce team.
He demonstrates the Trust values in everything he does — particularly kindness and teamwork — extending his support well beyond his immediate role to benefit the wider PSCC Directorate. His collaborative and professional approach makes a real difference to colleagues across the organisation.

Kelly Spencer – Family Health Practitioner, Durham
Kelly was nominated by a service user who shared how when they were feeling overwhelmed and hesitant to engage, you took the time to listen, shown genuine care, and make them feel comfortable and valued.

Kelly has gone above and beyond by offering reassurance, home visits, and guidance, helping them feel supported and included in group sessions, even introducing them to other parents in similar situations.

The service user described you as not just a professional, but “more like family,” someone they and their children deeply appreciate. Your kindness, patience, and dedication have had a lasting impact on their family’s life, and they are so grateful for the support you continue to provide.

Dr Kat Johnson – Consultant Obs & Gynae

Dr Johnson makes a real difference every day through her compassionate care, thoughtful leadership, and unwavering commitment to patient wellbeing. Her empathy and professionalism have a positive impact not only on her patients but also on the wider team. She uses hospital resources with great care and responsibility, always striving for the best possible outcomes.
Throughout her long career at Harrogate, Dr Johnson has exemplified the Trust’s values of Kindness, Integrity, Teamwork, and Equality. She has supported thousands of women and children with exceptional care, expertise, and empathy.
Her warmth and kindness shine through in every interaction—she always greets patients and colleagues with a smile, spreading positivity throughout the hospital. She is not only a brilliant doctor but also an inspiring role model for many young women.

Anne-Marie Lewthwaite – Sister/Charge Nurse, Emergency Department

Anne-Marie was nominated by her colleagues in recognition of her outstanding compassion, professionalism, and commitment to patient care and team support.

Anne-Marie goes above and beyond when supporting with complex patient discharges, engaging with the patient in a calm and non-judgmental way, showing genuine compassion, and liaising with multiple agencies to ensure a safe and smooth transition home. Her communication, empathy, and focus on the patient’s best interests exemplify excellence in care.

Anne-Marie also consistently demonstrates the Trust’s core values in everything she does. She is a true role model—supportive, encouraging, and always ready to lift others up. Her integrity and professionalism set a high standard for others, and her approach to teamwork creates a positive, inclusive environment where colleagues feel valued and empowered.

She regularly goes the extra mile—whether it’s staying late to help a colleague, offering reassurance after a difficult shift, or stepping in during busy times—always with care and compassion.

Anne-Marie not only makes a difference to her patients every day but also to the wellbeing and confidence of her colleagues.

Gracie Preston – Pharmacy Technician and Sarah Jones – Specialist Pharmacy Technician 

Gracie is a strong pillar of the team — hardworking, supportive, and always willing to go the extra mile to ensure smooth patient discharges. She is approachable, proactive in her planning, and consistently demonstrates excellent teamwork. Grace’s reliability and positive attitude make her an invaluable member of the team and a great support to both colleagues and patients alike.

Sarah goes above and beyond to support others. On multiple occasions, Sarah has come in an hour early before her shift to sign out controlled drugs, ensuring they could be delivered on time to Scarborough, Whitby, and Skipton.

The extra effort makes a huge difference, allowing drivers to complete their route on schedule. Sarah is a true asset to the pharmacy team, consistently demonstrating the Trust values through kindness, teamwork, and willingness to help others.

Hannah Brierley – Senior District Nurse, Harrogate North and Sian Rabone – Senior District Nurse 

Both Hannah and Sian are a true inspiration. They provide exceptional care to their patients, always putting them at the heart of everything they do. Their positive leadership creates a working environment where colleagues can thrive, and patients receive safe, kind, and effective care in their own homes.

Both Hannah and Sian continue to make a huge difference every day to the staff they lead and the patients they serve.

Their dedication truly reflects the Trust values of Kindness, Integrity, Teamwork, and Equality.

Stefany Oliver – Sister/Charge Nurse, Emergency Department

Steph is kind, compassionate, and caring — both on the phone and in person when receiving a patient in the department. She took the time to listen and reassure, creating real confidence that the patient was being handed over to attentive, compassionate staff. Steph demonstrated true teamwork and collaboration, ensuring the patient received the best possible care.

Joe Albro – IT Desktop Technician 

Joe is always incredibly helpful and responsive with any IT-related issues. He consistently provides quick, effective solutions and ensures colleagues have the access and support they need to carry out their work smoothly. Nothing is ever too much trouble for him, and his approachable, can-do attitude makes technical challenges far easier to manage. A true star and a valued support to the team!

August 2025

Kay Bell – Health Visitor, Central 0-19 North Yorkshire
Kay has shown exceptional teamwork, consistently going above and beyond. Recently, she voluntarily supported a neighbouring team, involving extra travel.
She demonstrates kindness, integrity, and fairness to colleagues and families alike, often taking on an extra workload due to her incredible work ethic and teamwork values.

Emma Noe – Head of Podiatry

Emma is an outstanding leader in Podiatry, advancing the profession nationally and locally. Recently elected Chair Elect of the Royal College of Podiatry, she has earned the trust of colleagues through her contributions to national committees and advocacy for NHS Podiatry services.
At HDFT, she leads across four localities, fostering collaboration and innovation, including a triumvirate leadership model with Principal Podiatrists. Through team-wide engagement and quality improvement initiatives, she ensures equitable, high-quality services while inspiring and supporting her colleagues.

Karen Crame – Staff Nurse, Oakdale  Shalu Shalu- Staff Nurse, Oakdale and Odessa Asistol – Staff Nurse, Oakdale

Shalu, Karen, and Odessa have been nominated in recognition of their exemplary teamwork and professionalism during a recent emergency on Oakdale Ward.

Together, they responded swiftly and calmly, ensuring high-quality CPR was initiated without delay. Their clear communication, composure, and coordination were vital in managing the situation.

All three consistently demonstrate empathy, kindness, and dedication, even during the most challenging shifts. Despite facing difficult circumstances, they continue to deliver compassionate, patient-centred care — a true credit to the team and the Trust.

Richard Rowett  – IT Desktop Technician and JJ – IT Desktop Technician (first row) 

Richard is incredibly supportive in helping teams set up their IT access, guiding them through systems and always responding quickly with practical support.

Richards friendly and professional attitude made a real difference and has been truly appreciated.

JJ is always willing to help – a true asset to the Trust. During a recent Health and Safety inspection, while discussing the risk posed by the large number of cables under desks, JJ immediately offered an excellent solution. He proposed cleansing and truncating the cables to ensure the health and safety of colleagues, demonstrating both initiative and a genuine commitment to the team.

Sam Sandiman – Domestic Assistant, HIF

Sam was nominated in recognition of the exceptional care and support she provides to patients.

Recently, she received personal thank-you cards from patients who praised her for her kindness, positivity, and the way she lifts people’s spirits during their stay.

Sam consistently goes above and beyond her cleaning duties — taking time to chat, offer support, and make patients feel valued and cared for.

Her compassion, dedication, and cheerful attitude make a real difference every day and truly reflect our Trust values in action.

Trisha Mills – Domestic Assistant, HIF 

Trisha was nominated in recognition of her outstanding dedication at the hospital’s main entrance.

She keeps the area clean and welcoming while going above and beyond to help staff and patients, such as assisting a patient with the new check-in machines.

Trisha also follows up on issues reported by staff and patients, ensuring they are resolved promptly. Her initiative, care, and commitment make a real difference every day.

John Snelson – E-rostering Team Lead

John has been an incredible help to colleagues, taking time out of his busy schedule on two occasions to support the setup of community fill rates. He brings a calm, friendly, and positive attitude to every interaction, delivering training that’s tailored to individual needs. His enthusiasm, kindness, and supportive nature shines through.

Ben Bynoe – Advanced Physiotherapist, ARCH and Emma Dale – Community Assistant Rehabilitation Practitioner

Ben was nominated by a patient relative who expressed the excellent service and care provided by Ben. “Ben repeatedly delivered the best professional care in a very caring way and we are very grateful”

Emma consistently goes above and beyond for her patients, showing genuine care and compassion every day. She recently arranged transport and personal support for a patient and his wife to ensure a safe transfer to respite care, easing a stressful situation. In another instance, she helped a patient attend his birthday party after a fall and fracture, ensuring he could celebrate with family before returning to the ward.

Annie Davies – Safeguarding Named Nurse, Wakefield Safeguarding

Annie is an incredible support to staff and shows dedication to the service. Despite her own demanding role, Annie always takes time to respond, provide guidance, and ensure colleagues feel supported. She is caring, well-prepared, and consistently goes the extra mile, showing true integrity in all that she does.

Amy Watts – Fundamentals of Care Specialist Nurse

Amy is always kind and gentle, taking time to really listen and advocate for her patients. She is equally supportive of colleagues and inspires those around her to be better every day.

Junas Amor – Staff Nurse, SROMC

Junas is a highly valued member of the SROMC team, admired by both patients and staff. Fondly known as ‘The Vein Whisperer’ for his phenomenal cannulation skills, Junas remains humble, kind, and always willing to help anyone who’s struggling.

He truly embodies the Trust’s KITE values, with an incredible work ethic and generosity with his time and knowledge.

Recently, he spent considerable time placing a PICC for a very unwell patient, all while showing the utmost care and compassion to both the patient and her husband.

We are so lucky to have him on our team, and we all agree that he truly deserves to be recognised for his dedication and the outstanding care he provides.

Helen Smith – Practice Nurse, North House Surgery- Ripon

Helen is always willing to mentor new staff, share ideas, and adapt her practice to new information. Calm in a crisis and a trusted source of advice, she also played an integral role in the vaccination rollout and continues to support the annual programme. Her dedication, reliability, and kindness make her an inspiration to everyone around her.

Laura Wilkinson – Nurse, Same Day Emergency Care

Laura is an exceptional role model and a true inspiration to the SDEC Team. Her commitment to the Trust’s KITE values shines through in everything she does.

She never hesitates to support others, radiating positivity even during the busiest, most challenging moments.

Laura fosters a culture of trust and respect, lifting spirits during difficult shifts and encouraging teamwork. She coordinates seamlessly between departments to ensure smooth patient transitions and works collaboratively to solve problems, making sure every voice is heard.

Her quiet strength, professionalism, and genuine care have a lasting impact on both patients and colleagues, making her an invaluable member of the SDEC Team.

David Mynot – Staff Nurse, Discharge Centre and Jayne Balgue – Staff Nurse, Discharge Centre

David and Jayne stepped up on their days off and annual leave to support the service. They ensured the high standards of patient care was maintained through a difficult period. David and Jayne are both are an excellent example of trust values and are a credit to the department.

Dr Khizer Khan – Consultant, Respiratory

Dr Khan established the EBUS service, enabling earlier diagnosis for lung cancer patients and significantly improving outcomes. His work was recognised at the ERS Congress 2025.

After training in York, he arranged further training for MDU nurses, and now all Harrogate respiratory consultants are able to carry out EBUS procedures. His leadership and dedication have transformed services and strengthened care for patients.

Jess Rothwell – Sister/Charge Nurse, Oakdale

From day one, Jess created a warm, supportive environment safe to ask questions and grow.

Jess is an exceptionally skilled and compassionate nurse. Watching her work has been inspiring — she cares for patients with empathy and respect and supports colleagues with kindness and professionalism.

Dr Hannah Lightfoot – Consultant Emergency Department

Hannah runs fantastic simulation sessions every other week, covering everything from trauma to newborn care. Her multi-disciplinary approach is something the department has aspired to deliver for many years, and Hannah has made it a reality. The team is hugely grateful for the time and energy she puts into making each session valuable.

July 2025

Katie Johnson – Health Visitor, Gateshead 0-5
Katie exemplifies our KITE values in her role. A colleague recently described her as “one of the loveliest people I know,” which perfectly captures her friendly and caring nature. Katie consistently makes time for others, showing genuine kindness even on the busiest of days. Her dedication to teamwork shines through in the way she supports both families and colleagues, ensuring everyone feels valued, respected, and supported.

John Freeman – Customer Care Material Management Officer

John is always approachable and supportive. He consistently goes above and beyond to help the team on the ward with stocks and supplies. His proactive and forward-thinking approach makes a real difference to the day-to-day running of the service.

Joanne Gill – Locality Manager, Gateshead Management Team (bottom left corner)

Joanne has been instrumental in helping a colleague develop a greater understanding of the Digital offer. Joanne willingly gave her time, sharing her knowledge and experience to offer genuine support. Joanne truly demonstrates that the Harrogate 0–19 footprint is one team — working together, supporting one another, and striving for shared success. Her willingness to go above and beyond embodies the Trust values of Kindness, Teamwork, and Integrity, making a real difference to those around her.

Richard Hebbewhite – E-rostering Officer

Thanks to Richard’s hard work and commitment, the Emergency Department successfully transitioned to Optima within just a few months. Richard maintained clear and open communication, proactively arranged meetings and demonstrations, and took the time to fully understand the rota and the department’s needs. This ensured the new eRoster was tailored to work seamlessly for the team. His dedication went above and beyond, resulting in a smoother, more efficient roster that provides better data and supports improved patient care

Jordanna Daniels – Portering & Logistic Manager, HIF

Jordanna’s dedication and leadership has transformed the Portering department, improving efficiency and creating a culture of teamwork and accountability. Jordanna has led major projects including a full restructure, new courier routes, and updated training programmes — with 90% of porters now trained to work flexibly across all sites.

The regular team meetings and the redesign of the porter uniform have boosted morale and received fantastic feedback. Jordanna leads by example, and her commitment has made a lasting difference to her team and the wider Trust.

Alice Stainsby – Safeguarding Admin Officer, North Yorkshire Admin

Alice offered frequent reassurance and went above and beyond to ensure her colleague felt supported.

She consistently demonstrated kindness, encouragement, and professionalism, creating an environment where others felt at ease and never judged.

Even when working across different teams, Alice shows an excellent example of cross-team collaboration, always willing to help and making a positive difference.

Rachel Tabram – Adult and Clinical Effectiveness Lead midwife

Rachel goes above and beyond to drive maternity services forward. She has led key audit work, including the Saving Babies’ Lives requirements, with professionalism and reliability, delivering vital metrics to the system.

As an Engagement Coach, she shows empathy and positivity, supporting colleagues and making them feel valued. Her line manager describes her as exemplary — a role model who demonstrates the Trust’s values in everything she does.

Rachel Turner – Lead Pharmacy Technician and Bethany Leedham – Lead Pharmacy Technician

Bethany and Rachel are always friendly, helpful, and supportive, going above and beyond to make sure TTOs are prepared on time to support patient discharges.

Bethany shows real commitment and kindness—for example, when medication was added late to a TTO and an ambulance was already booked, she literally ran to pharmacy to make sure everything was ready in time. Rachel brings a warm smile and a positive “can do” attitude every day. On one particularly busy Friday, when the team managed 16 discharges, she was spot on with the TTOs, helping the whole process run smoothly. Together, they exemplify teamwork, integrity, and kindness, and their contributions make a real difference to patients and colleagues alike.

Jade Wooffindon and Sally Ward – Health Visitor and Practice Assessors, Wakefield Health Visiting Team

Jade and Sally were nominated in recognition of your outstanding work as a Practice Assessor for student health visitors, managing this role with integrity, fairness, and respect. They treat all students equally, build lasting relationships, and support them through both good and challenging times. They have guided with professionalism, compassion, and dignity, while continuing to excel in your demanding health visitor role.

Jade and Sally go above and beyond, creating useful learning tools, maintaining strong links with the university, and ensuring each student gets equal time and opportunity to develop. Both Jade and Sally are dedicated team players, delivering high-quality care to children and families and upholding Trust values in everything they do. Their passion for education, learning, and development is clear, and they are a true asset to the service.

Connor Stephen – Electrical Technician, Oliver Ambler – Electrical Technician and Kieran Glennon – Mechanical Technician

Connor, Kieran and Oliver were nominated in recognition of their exceptional contribution and dedication to the SSD department. Since joining the team to carry out their duties, they have become a vital part of the department, consistently demonstrating teamwork and a willingness to help and support colleagues.

They treat everyone with respect, patience, and kindness, creating an environment where team members feel comfortable seeking their support. Their professionalism and commitment to maintaining the highest standards of quality and safety in testing are clear in everything they do.

Recently, when the department faced challenges due to increased temperatures, they went above and beyond to investigate the cause, check systems, and find solutions — all with genuine concern for colleagues’ wellbeing and always with a smile.

They truly embody kindness, integrity, and excellence, and are a credit to the Estates department.

Dr Aditya Chezhian – FY1 Doctor

Adi is credit to the Trust—always going above and beyond for both colleagues and patients. Adi is the first to offer help, a true team player, and consistently brings a positive, hard-working attitude to everything he does.

Adi’s kindness and dedication to providing the best possible care really stands out.

Adi should be incredibly proud of the difference he makes each day.

Dr Rachel Spencer – Speciality Doctor, Paediatrics

Rachel has worked tirelessly to support both staff and families with calmness, compassion, and incredible professionalism. Rachel is always there to help others. Rachel’s commitment to the Epilepsy service has made a lasting impact and her thoughtful, patient-centred approach has touched the lives of countless families. Rachel is a deeply valued team member and role model.

June 2025

Susan Burgess – Clinical Lead Rheumatology Physiotherapist

Susan was nominated by a patient in recognition of life-changing difference she has made during one of their lowest points. Susan’s compassion, empathy, and encouragement gave them hope and helped them take steps they never thought possible—from counselling and exercise to simply enjoying daily life again. They felt heard, supported, and empowered thanks to Susan’s care.

Joanne Balm – Health Visitor, Darlington
Jo has gone above and beyond in supporting families at the Darlington Refuge. The Refuge Service Manager shared: “You have made a huge difference to the families in the refuge. You provide a professional yet nurturing relationship, offering the consistency that families need. Many of the mothers arrive with complex circumstances and find it difficult to trust, but you quickly build strong, supportive relationships.”
A recent example of your impact includes your support for a family with a child with additional. On two separate occasions, you went to extraordinary lengths to ensure the child did not go without nutrition — contacting GPs, liaising with dietitians, securing prescriptions, and even travelling out of area to collect supplies discreetly. Your compassion, persistence, and advocacy prevented a family from going into crisis and demonstrated your deep commitment to providing safe, equitable, and person-centred care.

Jennifer Hannington – Team Leader, North Yorkshire Management Team

Jennifer has been “a breath of fresh air.” She has supported the team with integrity and professionalism, advocated for a fairer distribution of workload, and always makes timely and thorough decisions.

Her leadership style has lifted morale, ensuring colleagues feel supported and valued. Jennifer truly models the Trust values every day.

Cheryl Harrison – Domestic Supervisor

Cheryl was nominated in recognition of her outstanding leadership and commitment to the clinical waste segregation programme at Ripon Hospital. Thanks to her dedication and hands-on approach, tiger bag usage has risen from 28% to 73% in just one year. Cheryl has inspired her colleagues, fostered a culture of environmental responsibility, and truly made a lasting difference.

Anna Pugh – Administration Assistant , HIF

Anna was nominated for her outstanding dedication, positive attitude, and constant willingness to go the extra mile. Her exceptional organisation and creativity made National Healthcare Estates and Facilities Day a real success—from coordinating social media interviews and creating an extraordinary display, to presenting at Team Talks.

Anna always steps up when needed, supports others without hesitation, and brings pride and professionalism to everything she does. She can always be relied upon to follow through with her commitments, remaining calm under pressure and making thoughtful decisions. Her contribution genuinely makes a difference every day.

Natalie Sutcliffe – Sister/Charge Nurse, Wensleydale

Natalie is a dedicated and compassionate Sister on Wensleydale, recognised for her calm efficiency in managing care for some of the hospital’s most unwell patients. Natalie consistently demonstrate the KITE values and is highly supportive of colleagues—creating opportunities for learning and growth. Natalie’s approachable nature, teamwork, and integrity makes her a valued and respected member of the team.

Tammy Gotts – Matron, LTUCC

Tammy is great role model and always supportive. She consistently encourages others to pursue training and develop their professional skills. Known for her inclusive approach, Tammy actively supports staff from all ethnic backgrounds, often going above and beyond to help them on their professional journey.

Christos Kampourakis – Speciality Doctor, General Surgery

Mr. Kampourakis kindly covered a cancer clinic at short notice, preventing cancellations and the distress this would have caused for patients. In that clinic, he delivered difficult news with exceptional sensitivity and compassion. He took time to explain everything clearly, returned afterwards to offer further support, and ensured questions were answered. His empathy, care, and dedication—despite the pressures of his role—make him a true credit to the Trust.

Aleksander Kaminski – Care Support Worker, Farndale Ward

Aleks is incredibly hard-working, proactive, and always ready to support the whole ward. He goes above and beyond—helping different teams, answering call bells across the ward, and making sure everyone is settled for bed. Aleks brings a positive, helpful attitude to every shift and was a key part of the ward’s IMPACT Training success.

Katie Butterworth – Diabetes Specialist Nurse, Diabetic Specialist Nursing

Katie is an inspiring and motivational member of the team who has gone above and beyond to raise the profile of the diabetes service. Katie took the lead in organising the Diabetes Summer Fair—giving up her own time to plan, engage the community, and deliver a hugely successful event that brought patients and colleagues together, raised vital funds, and boosted awareness.

Katie, your dedication, teamwork and kindness shines through in everything you do. You’ve become a true champion for the service, and your passion has inspired those around you. Your efforts have made a real difference.

Shirley Brown – Health Visitor, Durham Soth

Shirley recognised early on that a child in her care might need specialist support with social communication and acted promptly, arranging referrals to a paediatrician, speech therapy, and audiology.

Despite her busy caseload, she gave the family the time and care they needed, working closely with colleagues in a multidisciplinary way. She also provided detailed evidence for the child’s Education, Health and Care Plan, which was approved on the first application and led to a specialist school placement.

The family are deeply grateful for Shirley’s dedication, kindness, and unwavering support.

Lizzie Underwood – Midwife, Community

Lizzie was involved in the care of a vulnerable maternity service user. With support from her team, Lizzie went above and beyond to provide safe, kind and compassionate care. This included accompanying the service user to external appointments and ensuring that they had appropriate follow-up when they were transferred to another trust. Lizzie is a wonderful example of a member of staff who has gone the extra mile to support a service user.

Rebecca Hardaker – Qualified in Specialty Neonatal Nurse, Special Care Baby Unit

When Becky joined SCBU, she brought with her a brilliant idea for a Quality Improvement project—‘Neonatal Journey Beads’. Inspired by another unit, Becky was passionate about introducing it here and has led the project with real dedication. Now, all babies on SCBU receive journey beads, with each bead representing a milestone or event during their stay. These beads tell a story of strength, resilience, and courage. The feedback from families has been overwhelmingly positive, and Becky’s project continues to make a meaningful and lasting difference to their experience on the unit.

Charlie Rumford – Care Support Worker, Farndale

Charlie has been recognised for his calm, caring approach and the way he consistently keep patients informed.

You take time to explain every procedure step by step—whether it’s checking blood sugars or assisting with turns—ensuring patients feel safe and reassured. Charlie’s  patience, kindness, and ability to stay composed under pressure never goes unnoticed. Charlie always gives 100%, and the team feel lucky to work alongside him.

Alexander Ashton-Evans – Care Support Worker, Farndale 

Alex brings positivity and dedication to every shift. He works hard across the ward—helping teams, answering call bells, and making sure patients are settled for bed. Alex is always upbeat, approachable, and nothing is ever too much trouble. His optimism, kindness, and consistent positive feedback from patients make him a joy to work with and a real asset to the team.

Lisa Marley – Emotional Resilience Nurse, Stockton (second row) and Maggie Lodge – Emotional Resilience Nurse, Stockton (third row)

Lisa and Maggie volunteered their time to support a wellbeing event for care leavers, helping create a welcoming, inclusive space where young people felt valued and engaged. Lisa and Maggie set up a brilliant activity stall, held meaningful conversations, and built strong connections with attendees—many of whom described their support as uplifting and enjoyable. Their empathy, kindness, and commitment made a real impact, helping boost emotional wellbeing and making the event a true success.

Carol Brown – Ward Clerk, Acute Frailty Unit 

Carol is hardworking, reliable, and dedicated—always going above and beyond for the team. Carol is seen as the ward oracle, and the team simply wouldn’t function the same without you.

Alexandra Lory – Pelvic Health Physiotherapist 

Alexandra consistently provides excellent patient care, even when under pressure. She stepped up to lead on a challenging discharge—coordinating with the MDT, communicating effectively, and always keeping the patient’s best interests in mind.

You demonstrated kindness, professionalism, and respect for the patient’s wishes, helping them understand and make safe choices. Your contribution truly made a difference.

Jamie Bowers – Porter, HIF

Jamie has gone above and beyond in his role, stepping up to cover the post room during a period of annual leave—often working alone to ensure that essential services continued without disruption. His dedication, reliability, and willingness to take on additional responsibilities have made a real difference, ensuring smooth operations during a challenging time. Jamie’s commitment exemplifies teamwork and resilience, and his efforts have not gone unnoticed. He truly deserves recognition for the positive impact he has made.

Sue Trotter – Operating Department Practitioner, Theatres and Jaya Sathikumari – Theatre Nurse

Sue showed immense kindness and compassion when an elderly visitor to Harrogate sustained a painful hip fracture while on holiday. With her husband left to navigate the journey back to their hotel alone by public transport, you stepped in without hesitation—offering to personally drive him back after your shift. Your thoughtful action went above and beyond, easing a very stressful situation for the couple during a difficult time. Your compassion made a real difference,

Jaya is the epitome of professionalism, dedication, and compassion in the operating theatre. Jaya consistently delivers the highest standards of care, leads with calm confidence, and ensures patient safety and surgical precision. Jaya is known for supporting the team, mentoring new staff, and always putting patients first—even staying beyond hours to see procedures through. Your integrity, clinical excellence, and commitment to patient-centred care make a lasting impact every day.

Giles Latham – Communications and Marketing Manager

Giles was nominated for his outstanding work in ensuring the Trust website met Government Digital Service (GDS) accessibility standards. Faced with a significant number of required changes, he tackled the task with patience, professionalism, and a proactive attitude—despite it being on top of his usual workload. He maintained strong communication with the GDS, collaborated with other Trusts to identify best practice, and even manually updated complex documents where needed.

This work started in February, and Giles completed and received final sign-off of approval in June. His resilience, integrity, and commitment to equality ensured the Trust achieved full accessibility approval—demonstrating his ‘can do’ approach and dedication to improving inclusion across the organisation.

May 2025

Sharon Johson – Catering & Admin Secretary, HIF

Sharon was nominated by a colleague in recognition of her exceptional leadership and dedication in delivering the new digital catering order system. Sharon worked with kindness, integrity, and a strong sense of teamwork—engaging ward staff, setting up efficient standing orders, and ensuring emergency requests could be placed online with ease.

Her inclusive and hands-on approach meant everyone felt supported during the transition from the old paper ‘green slip’ system. The result has been a smoother, more efficient process that has reduced waste, saved time, and allowed clinical staff to focus more on patient care.

Sharon’s commitment to collaboration and equality has made a real and lasting difference across the hospital.

Rob Bussooa – Service Manager, LTUCC

Rob’s commitment to improving the Neurology Department has been exceptional. He is approachable, friendly, professional, and always positive. Rob’s support has ensured his colleagues never feel alone. He is innovative, seeking new ways forward and his leadership is helping the department flourish and overcome challenges. Rob truly represents the values of this Trust.

Stuart Brown – Driver, HHFM Transport

Stuart was nominated for an award in recognition of his remarkable bravery and kindness. While on his usual route, he noticed a woman in distress. Stuart immediately stopped to offer calm support and ensured she remained safe until help arrived. His actions showed great courage and compassion, and we are all incredibly proud of him.

Julie Cammish – Administration Assistant, Podiatry Scarborough, Whitby & Ryedale

Julie has been an incredible support to the team— taking a practical, solutions-focused approach to minimise any impact on patients. Her “can-do” attitude and willingness to help with anything have made a huge difference.

Julie’s wealth of knowledge has been invaluable in keeping the service running smoothly.

Nicki Abraham – Podiatry Technician, Podiatry Scarborough, Whitby & Ryedale

Nicki went the extra mile to help an audiology patient who was struggling to understand how to respond during their hearing test due to having severe dementia.

Nicki assisted the audiologist using a soft toy teddy bear as a tool for the patient to hold up when they could hear the noise. Nicki kept the patient distracted and calm which meant the full hearing test could be completed. The patient’s relative was grateful as previously it had been frustrating and stressful for them both. The audiologist was really grateful for the innovative idea that Nicki used to complete the task. Certainly Nicki went over and beyond her normal duties.

Helen Cairns – Speech & Language Therapist, Autism Service

Helen was nominated in recognition of her innovative and thoughtful work to improve services for older teens and young adults. Helen has led the development of tailored resources and pathways that better support the growing independence of this age group.

By listening to young people and encouraging co-production, Helen has ensured that their voices shape the future of the service. Her leadership on a new pilot project has introduced fresh approaches to assessment, grounded in realistic, patient-focused solutions.

Helen’s commitment, compassion and creativity make her a true asset to the team, consistently going above and beyond to deliver high-quality care and drive meaningful change.

Phina Uwakwe – Staff Nurse, Emergency Department 

Phina will always go the extra mile to make a real difference in the lives of patients and colleagues alike. Phina is always willing to teach, advocate, and support others—showing compassion, professionalism, and dedication.

Phina’s commitment to high-quality care and her role as a positive role model is truly inspiring. Phina leads by example, uplifting her team, supporting new staff, and creating a kind, inclusive, and hardworking environment.

Phina consistently demonstrate the Trust’s values and truly make a difference.

Shakthi Jambuvel – Senior Administrator, Occupational Health 

Shakthi is an incredible team member, always going the extra mile to support with admin and IT. At a recent Stress Awareness Wellbeing event, his help with setup, room layout, sign-in, and promoting the new Employee Assistance Programme made the event more welcoming, inclusive, and accessible. Shakthi played a key role to signposting and help ensure every colleague felt valued.

Kathryn Johnson – Lead Nurse, Diabetes

Kathryn is patient, a great listener, and offers thoughtful advice and reassurance—especially during challenging moments. Her calm, approachable nature makes a real difference.

Open to positive change, she leads by example, working on trust-wide SOPs to improve patient safety and care, and engaging with other trusts to share and learn from best practice. She consistently delivers high standards and is respected by patients and colleagues alike.

Kathryn’s supportive approach to professional development builds confidence, encouraging independence while providing guidance when needed. Her way of working has strengthened communication between services, improving continuity of care for patients.

Julie Crossman – Lead Complimentary Therapist

Julie consistently delivers her work to the highest standard, supporting cancer patients and their families in countless ways through a wide range of therapies. From helping reduce stress and anxiety to easing physical side effects of treatment like nausea and hot flushes, her care makes a real difference. She is always looking for ways to improve her service and create positive change for the benefit of patients. With her positive, professional, and committed approach, Julie is a vital and much-valued member of the Macmillan Information and Support Team.

Amro El-siofy – Speciality Doctor, Trauma & Orthopaedic Surgery

Amro consistently demonstrates kindness, compassion, and a strong patient focus in every interaction. As a regular point of contact for the ED2 team, he not only enhances patient care through his clinical expertise, but also supports staff with empathy and professionalism. His inclusive approach makes colleagues feel valued and his willingness to teach contributes to team growth and development.

Over a recent weekend with several rare paediatric injuries, Amro’s input was invaluable — both in improving outcomes for the children and in helping the UCP team build confidence and clinical knowledge. He regularly shares evidence-based practice from the Royal College of Orthopaedics, always seeking to educate and inspire.Amro truly embodies the Trust’s KITE values and is exactly the kind of clinician you would hope to care for your loved ones.

Sarah Hardaker – Family Health Nurse, Durham 6-25 (Second row)

Sarah is a fantastic support to new colleagues and has really gone the extra mile so that colleagues feel welcomed and reassured.

Sarah truly reflects HDFT’s values—showing kindness, integrity, and a strong team spirit. Her clear, inclusive communication and willingness to share her knowledge have made a real difference.

Kerry O’Connor – Delivery Suite Coordinator

Kerry consistently receives praise from colleagues, doctors, maternity support workers, and families alike. She is hardworking, passionate, and always supportive—taking great pride in everything she does.

Kerry’s calm leadership and clinical expertise are a source of strength for the whole team. Multiple colleagues shared how her compassionate approach has helped them through.

Lynette Smith – Sister/Charge Nurse, Day Surgery Unit

Lynette consistently works to the highest standard and is always willing to help others. Lynne brings passion and dedication to her role, with patient care at the heart of everything she does.Most recently, she has taken the lead in organising weekend LLP cataract surgery lists—coordinating equipment, trays, and staffing alongside her regular duties. Her efforts are making a real difference in reducing waiting times and improving care for patients.

Deana Richardson – Medical Secretary, Trauma and Orthopaedics

Deana is an incredible individual who has dedicated an astonishing 47 years of service to the NHS.

She is consistently friendly and approachable, always going the extra mile to help both her colleagues and patients.

As a pivotal member of the Trauma and Orthopaedics team for many years, she has witnessed countless changes and has been instrumental in creating a wonderfully supportive atmosphere within the department. Deana can always be relied upon to offer support and is always happy to share her wealth of experience and expertise.

Gillian Ranson

Gillian went above and beyond to implement a valuable change within the eye clinic. She identified that training nurses to measure intraocular pressure (IOP) using the handheld iCare device could save doctors time and improve patient flow.

She developed and delivered a training programme for all trained nurses in the department—often using her own time to ensure everyone had access. What began as a benefit for the Laser clinic is now improving efficiency across all ophthalmology clinics, enhancing both staff workflow and patient experience.

Lucy Farrell – Midwife, Pannal Ward
Lucy was nominated by a patient who said Lucy was incredible throughout—calm, compassionate, and completely supportive.
She explained every step with patience, listened to my concerns, and helped me feel safe and in control during a very emotional time. Her mantra, ‘one thing at a time,’ made all the difference.
What could have been a traumatic experience became manageable and even empowering, thanks to Lucy’s care. I’ll always be grateful for her kindness and professionalism.

Leisa Mark – Infection Control Nurse

Leisa is a fantastic support to the wards, always guiding us to maintain excellent infection control standards. From ensuring correct signage to setting up PPE stations outside isolation rooms, she pays attention to the details that make a real difference.

She’s incredibly approachable, kind, and never too busy to answer questions or offer advice. Leisa consistently goes above and beyond, and her positivity and dedication are truly valued.

Tabby Martin – Health Care Assistant, Special Care Baby Unit

Tabby goes above and beyond every day to ensure families feel welcome and supported during what can be a very difficult time. For Maternal Mental Health Week, Tabby spent her own time creating thoughtful goodie bags for mothers, filled with self-care items and support information. She also makes personalised bunting for babies, helps families create hand and footprints, and prepares special cards for occasions like Mother’s Day and Easter. Her efforts to decorate the ward and make it feel like home play a big part in supporting our gold UNICEF Baby Friendly accreditation. Tabby truly makes a difference for every family she meets.

Dr Karim Elsayed – Glaucoma Fellow

Mr Elsayed consistently goes above and beyond. He is approachable, supportive, and generous with his time. Although not on-call himself, Mr Elsayed stayed over three hours after his clinic had ended to provide urgent care, recognising that his expertise was needed. He calmly managed a complex situation, performed the necessary procedure, and ensured the patient was stable before leaving.
Mr Elsayed is an exceptional clinician and role model—committed, kind, and truly dedicated to delivering the highest standard of care.

Julie Ingle – Health Care Support Worker Practice Educator, Kathy McClune – Midwife and Advocate for Nurses and Susie Bland – Legacy Mentor
Julie, Susie, and Kathy were nominated in recognition of demonstrating truly exceptional teamwork by supporting a colleague during a very challenging time. They ensured that they had access to the Employee Support Programme and offered the time to share and work through their struggles. In their own words they said that “I felt like a weight had been lifted off my shoulders, and I had never received kindness like it.”

Charlie Lawrence – Porter, Harrogate Integrated Facilities
Charlie was nominated in recognition of his outstanding work in improving patient care and safety through the implementation of a hospital-wide medical gas cylinder audit and tracking system. His meticulous planning, collaborative approach, and dedication led to the identification and resolution of safety and inventory issues. Charlie also introduced a real-time tracking application, improving efficiency and accountability. His commitment and innovation have made a significant impact on hospital operations and patient safety.

Dr Rosaria Buccoliero – Consultant Neurologist
Rosaria was nominated for her outstanding leadership and dedication as lead for the Parkinson’s Service over the years. Under her guidance, the service has grown in strength and impact. Her passion for delivering the best care shines through everything she does. She has gone above and beyond to support patients and their families, including leading the development of Parkinson’s education events, now in their third successful year—highly valued by the local Parkinson’s community and charity.

Vicki Gunn – Podiatry Team Lead, Selby & York
Vicki has had such a profound impact on the team – boosting morale and providing consistent support to team members.
Vicki has consistently gone above and beyond in offering compassionate and effective pastoral support. Her dedication, empathy, and leadership make her a true inspiration and a role model to those around her.
Vicki demonstrates integrity through her willingness to tackle difficult conversations head-on, always choosing to do the right thing—even when it’s not the easiest path. Her commitment to acting in the best interests of both the team and the patients is a defining feature of her leadership style.

Anna Sealby – Ward Clerk
Anna is always incredibly helpful when covering inpatient wards—no task is ever too much. She works with enthusiasm and independence, supporting staff across the board. Anna also trains new Ward Clerks and recently received glowing feedback: ‘Anna is a brilliant teacher. I appreciated your kind, helpful approach—it was a pleasure to learn from you.’ Anna treats everyone with kindness and respect, whether it’s colleagues or patients, and this shines through in everything she does across the Trust.

Rachel Clarke – Midwife, Pannal Ward
Rachel was nominated by a patient who said “The care we received from the entire maternity team was excellent, but Rachel’s dedication, professionalism and compassion left a lasting impression.
On a particularly busy day on Pannal Ward, Rachel remained calm, caring and in control—going above and beyond by staying well past her shift to support both patients and colleagues.
People like Rachel truly make the difference. She embodies everything that makes the NHS the national treasure it is.”

Ben Haywood-Noble – Learning Disabilities Nurse
Ben was nominated by a patient who had nothing but good things to say about Ben and that he is a credit to the Trust. The patient is very grateful for all of the support Ben has given him.

Anna Newton Clarke – Acute Frailty Fellow

Anna has gone above and beyond to develop the Acute Frailty Unit, nurturing residents and ensuring the best possible care for patients and carers. She led the CHARMER research trial far beyond the initial three months, continuing to collect data, teach, and promote across the Trust.

Anna has played a key role in improving discharges from the unit through quality improvement work, resulting in sustained change. Anna has presented her work to the directorate and board, and is now looking to expand her project Trust-wide.

Bryony Whiting – Sister/Charge Nurse

Bryony has done fantastic and innovative work leading the change in visiting hours on her ward.

She showed great initiative and commitment, keeping the patient’s voice at the heart of the project. Bryony has engaged multiple stakeholders and demonstrated all the Trust values.

Bryony’s work has led to clearer communication, fewer complaints, and more quality time for patients with loved ones.

April 2025

David Forrest – Community Liaison Anchor, Wakefield

As a Community Anchor and co-chair of the LGBT+ Staff Network, David is an outstanding staff wellbeing advocate. In his recent updates, he has promoted key messages such as stress awareness and highlighted upcoming wellbeing events through creative posters and agendas.

He has also supported colleagues in Wakefield to make use of NHS staff wellbeing resources, like the Looking After Your Team Wellbeing Guide. David treats every colleague with warmth and respect, and is truly an amazing wellbeing ally.

Alison Hunt – Quality Assurance Lead, Management Team LTUCC (second row)

Alison embodies the trusts values in all that she does. She has been extremely helpful and supportive to colleagues with our quality reports, Datix and complaints.

Alison went the extra mile by spending time with colleagues to help them understand the correct way to deal with the Datix to achieve the best outcome.

Norma Bernard – Domestic, HIF 

Norma was nominated by a patient who shared heartfelt thanks for the care he received, making special mention of how Norma made his stay particularly pleasant. He highlighted her thoughtful attention to the little things—like remembering exactly how he liked his drinks—which made him feel truly seen and valued.

Her kindness and attention to detail demonstrated the Trust’s KITE values in action and brought real comfort during his hospital stay. Norma’s compassion and personal touch are a powerful reminder of how small gestures can make a lasting impact.

Emma Booth – Family Health Practitioner, North Yorkshire
Emma was nominated for her calm and compassionate handling of a sensitive triage referral in the 0–19 service. Emma approached the situation with professionalism and care. She sought appropriate guidance, demonstrated sound judgement, and sensitively supported the family through a difficult conversation. Her thoughtful approach and clear communication were praised by colleagues, who recognised the reassurance and support she provided in a challenging moment.

Kuldip Nijjar – Improvements and Transformation Manager

Kuldip has played a key role in supporting Impact work within Care Group 3 in PSC, providing invaluable coaching throughout.

Kuldip consistently demonstrates the KITE values, particularly teamwork, and regularly goes above and beyond in sharing his time, knowledge, and expertise.

Lana Hannah – Respiratory Nurse Specialist, Respiratory Specialist Nursing

Lana was nominated in recognition of her outstanding leadership and dedication. Over the past 3 years, Lana has guided the respiratory nursing team through major changes with unwavering support and care. You’ve gone above and beyond behind the scenes and set up a highly regarded shared care service for patients with interstitial lung disease. Lana’s compassion, advocacy, and clinical excellence truly make a difference.

Samantha Henderson – Senior Clinical Nurse/Team Leader, Emergency Department

Sam is a hidden gem in the team. During recent surges in ED activity, she has calmly stepped up to lead busy shifts with confidence and clear planning.

Sam always makes sure that the patients care is of a high standard and prioritises staff wellbeing by offering support where needed and always being available for help.

Sam shows kindness to all of the staff, even in challenging situations. Her knowledge is invaluable and she has been the backbone on some of the hardest shifts we have experienced.

Zoe Bramhald Denny –Ward Clerk, Trinity Ward, Ripon

Zoe was nominated in recognition of her exceptional dedication and support to the Ripon Community Hospital team. Over recent months, she has taken on extra responsibilities to cover colleague absence and consistently goes above and beyond to assist both the ward and ward manager. Notably, Zoe rearranged her own family plans to accept an equipment delivery so a patient could be discharged earlier—saving the Trust four bed nights. Her commitment, flexibility and support have not gone unnoticed and her contributions are deeply appreciated.

Jess Large – Specialist Physiotherapist, Respiratory Acute Therapy

Jess was nominated for going above and beyond to support a newly diagnosed MND patient, offering empathy, emotional support, and even bringing in her own iPad to help provide comfort. She also supported the patient’s family through a very difficult time.

Philippa Bleasdale – Advanced Biomedical Scientist, Histopathology

Philippa has shown utmost care for patients in her successful bid to secure funding for an AI system to reduce turnaround time for some breast cancer Histopathology work from around 11 days to around 2 days. Her passion for improving patient care and determination to make a difference has truly shone through.

Robin Kehoe – Nurse Practitioner, Emergency Department

Robin was nominated by a patient after providing exceptional care in our Emergency Department. The patient praised Robin’s kindness, humour, and clinical skill which not only made the patient feel safe and reassured but also led to a smooth recovery without the need for surgery. Thank you, Robin, for going above and beyond and truly making a difference!

Martine Hartley – Ward Manager, Granby.

Martine has supported her team with quality improvement projects. Creating stroke information boards on the ward for our patients and their visitors, supported the stroke practitioner to develop and roll out a stroke passport, ward information booklets and has worked tirelessly to ensure that all quality and patient safety standards are achieved and maintained on the ward.

Martine has developed a fundamentals of care board, to ensure that the ward is constantly learning from events, concerns and always striving for excellence. Martine always achieves over 90% for her matron monthly tenable audits, which are also peer reviewed and has managed 6 months without any patient complaints.

Granby has recently being awarded 4 KITEs in their ward accreditation audit with them being the first and only ward within LTUCC to achieve this, which shows what a great place Granby is to work and also a safe place for our patients.

Martine has worked hard to ensure that the ward is fully established and that staff are retained by creating a compassionate and caring workforce that pulls together as a team.

Sarah Burke – Speech & Language Therapy Assistant, Northallerton (Second in from bottom left).

Sarah has gone above and beyond to support the team and patients over the last few years, with a friendly and positive attitude.

The team has valued all of her efforts and what a difference she has made to patients and colleagues along the way.

Despite challenges with minimal staffing and long waiting lists, Sarah has adapted her role to what is needed and gone the extra mile to support patients, families/carers and colleagues.

Kandi Leigh – Practice Educator

Kandi has established herself as a fantastic educator and team player. Kandi puts her all into her work and is incredibly passionate about the experience the student nurses have here at HDFT, she is particularly passionate about ensuring student nurses not only achieve their proficiencies but also that they understand the importance of the quality of care that patients receive and the value of true compassion.

The team have received wonderful feedback about Kandi in line with the trusts values. Kandi truly works to the trust values every day and going above and beyond to support both the students and her HDFT colleagues.

Ruth Stacy – Public Health Practitioner, Darlington

Ruth is an amazing colleague to work with, a great team player and always willing to go above and beyond to offer support, help and guidance to anyone who needs it.

Ruth is the true definition of the trust KITE values and receives great feedback from the families she works with.

Clare Reilly – Locality Manager, North Yorkshire

Clare has supported setting up the Virtual Team in North Yorkshire which has enabled other changes across the service to improve access for families, improve the quality of the service delivered and the experience of colleagues across our teams.

Clare has explored new ways of working and supported colleagues to work through some big challenges, leading with kindness and compassion.

Clare has been instrumental to the development and implementation of Airmid to use for virtual consultations and the use of choose and book through SystmOne, feedback from colleagues has been amazing around how this is transforming service delivery and service user experience.

Leigh Neville – Senior Department Clerk, Orthopaedic Outpatients

Leigh  holds our Trust values in her heart and constantly goes above and beyond on her role, not only assisting clinic staff and medical records but also supporting doctors whenever needed. Leigh has received numerous positive feedback about her kindness, support and the difference she makes to both patients and colleagues.

Ethel Catli – Care Support Worker, Granby
Ethel makes sure all the routine jobs are done to a high standard. When colleagues come onto the ward in the morning, the ward is very tidy and everything is in an orderly manner. When Ethel is aware that you are short staffed in the morning, she will take on extra jobs to ensure you start on a good note. Ethel always goes the extra mile to make a difference and ensure good quality work for the sake of the patients and colleagues. Taking over from Ethel is always a joy because you know everything is in a good place.

Lori Bell – Staff Nurse, Northumberland Public Health (First Row)

Lori, has quickly excelled in her role and made a difference!

Lori has worked with a family facing challenges and has secured local authority funding for the young person to attend activities at Family Hubs, helping him integrate into the community, make new friends, and increasing physical activity.

Additionally, Lori secured further funding to allow the family to purchase clothing, to further support their wellbeing and make a difference to the family.

Eve Panesar – Ophthalmology Department Lead

Eve has made a huge difference to the department and is always willing to go above and beyond to make changes and support colleagues.

March 2025

Emma Oxtoby – Business and Quality Officer

Emma goes above and beyond every day in her role and is an integral part of the LTUCC team. The Matrons and senior management team say they’d be completely lost without her. Nothing is ever too much trouble—Emma consistently promotes safe, effective care and drives positive change. She champions HDFT’s No Blame Culture and involves staff at all levels in quality improvement, making her role both accessible and invaluable across the team.

Dr Ganesh Sivaji – Consultant Gastroenterology, Dr Lauren Chong – STR Gastroenterology, Dr Roshina Thapa – Speciality Doctor, Gastroenterology, Dr Sana Sheikh –Consultant – Diabetes and Endocrinology and Bency Samuel – Nurse Endoscopist

Ganesh, Lauren, Roshina, Sana and Bency were nominated in recognition of their extra efforts to demonstrate teamwork. When a colleague became unwell Bency and Lauren offered to support Ganesh in meeting the needs of these patients. Additionally, Roshina and Sana also supported Ganesh with patients booked across theatres and clinic on that day. Colleagues proceeded urgently with the acute procedure alongside the pre-booked cases to avoid unnecessary delays or cancellations.

Colleagues went above and beyond to demonstrate both teamwork and equality, they worked dynamically as a team to minimise cancellations which shows their commitment to improving outcomes for all patients, in line with Trust values.

Jayne Kiddie – Learning Disability Children’s Nurse

Jayne received great feedback from a family who said they have valued Jaynes input, and consistent support over the years. Jayne has made so much difference to their sons life, and indeed to the whole family.

Jayne has never given up, she has been by their side throughout, always advocating for them and is always professional and kind. Jayne has truly made a huge difference to this family’s life and indeed that of many others, she goes above and beyond

Charly Gill – Associate Director of Nursing

Charly is an exceptional leader and a true role model within the Trust who strives to make a difference. Charly consistently embodies our Trust Values—especially Kindness and Teamwork—and is deeply committed to bringing out the best in those she works alongside.

Her dedication to her role is evident in everything she does. Charly is both approachable and supportive, always open to new ideas, and actively contributes to driving forward our Trust Vision and True North objectives.

Michelle Juden – Business Support Officer, PSC

Michelle is a fantastic leader; she consistently goes above and beyond in her role, offering unwavering support to colleagues and creating an environment of positivity and collaboration.

Recently Michelle took the lead in embracing the Project Search programme into PSCC, supporting and mentoring. Michelle is the first to offer a listening ear, provide guidance, or step in to help with tasks, no matter how big or small. Michelle really is the glue that holds the PSC directorate together.

Tristan Roche – Kitchen Porter, Matthew Williams – Kitchen Porter and Christopher Long – Catering Assistant

Tristan, Mathew and Christopher are always cheery and ready to help out with the serving of meals, or other kitchen duties, if we are short staff here in Ripon. They use their initiative if there is a problem with food orders, as well as providing an invaluable link between the main kitchen in Harrogate and the satellite kitchen here in Ripon.

The boys worked especially hard over the Christmas period, bringing extra Christmas cheer and provisions for all to enjoy at a difficult and extremely busy time.

They are our unsung heroes, and I just wanted them to know they are appreciated.

Stuart Annakin – Driver, HHFM Transport

Stuart is always very helpful at the friary. A patient fell as he was leaving, and Stuart made sure she was okay, supported her as well as getting a wheelchair to ensure she was safe.

Stuart also went out of his way to make sure that some samples were delivered to our pathology department. He is a credit to your service.

Carol Wilson – Sister/Charge Nurse, Day Surgery Unit

Carol has been at HDFT for 47 years. It’s a testament to her service to the NHS and this organisation. The best word to describe carol is dutiful. Over her 47 years here she has been an outstanding role model, an expert of her craft and the perfect soundboard to speak to if ever in doubt. Her commitment to the day surgery team has been paramount to the department especially over the last few years since the pandemic as one of our wellbeing champions. Thank you, the team are truly grateful!

Dr James Murray – LED FY3 in Medicine

James was nominated in recognition of his outstanding dedication and hard work to the team in SDEC.

James demonstrates an exceptional and impressive level of commitment and perseverance at work. His relentless pursuit of excellence, attention to detail, and consistent effort which significantly contributes to the success of our team.

James always ensure that deadlines are met, and the quality of his work is of the highest standard. James approaches every task with unwavering focus and professionalism.

Ed Lilley – Clerical officer, Endoscopy

Edward goes above and beyond every day and is always willing to help, no matter how busy he is. If he can’t help immediately he always comes back to us to check if we have solved the problem.

Edward always displays the KITE and ensures the smooth service delivery. He goes the extra mile on a daily basis to get the best result for the patient.

Ed is trustworthy, reliable and a great team player, a real asset to the team.

Sakshi Pawar – Senior Resourcing Administrator

Sakshi was nominated in recognition of going the extra mile to be helpful, patient and kind. If Sakshi does not know the answer she will always find out and get back to you with the answer. Thank you for making a difference.

Amy Howard – Neonatal Educator and Governance Lead, Special care Baby Unit

Amy is the epitome of hard working and so incredibly knowledgeable in the area of Neonates. She has a calm head and is a brilliant problem solver.

Amy is a champion for the baby friendly initiative and ensures parents are at the forefront of the minds of the SCBU staff, always advocating for the baby and the parents. Amy has supported not only her neonatal team but also our maternity staff through some difficult events. Amy has held a number of debriefs to bring together staff involved and has continued to support colleagues since. The Special Care Baby Unit is most definitely a better unit having Amy as part of the team.

Dr Luke Simpson – Acute Frailty Fellow

Luke is a real credit to the AFU team. He is a kind, supportive and  approachable member of the team.

Recently, Luke had stayed 2 hours over his scheduled shift  to care for a patient who was acutely unwell. Luke provided A* care to this patient and, did not once complain about being late off of his shift.

Luke’s approach to patient care is one to be admired. Luke is very much appreciated by all of the team on the Acute Frailty Unit.

James Ezenwafor – Care Support Worker, Oakdale

James is consistently uplifting, polite and a great team player. James is always willing and nothing is ever too much trouble for him. He has blended into the team well and creates a safe atmosphere for both staff and patients. James is a breath of fresh air on the ward and so many patients and colleagues have complimented on his well-mannered behaviour. James truly represents the KITE values.

Nicola DeBond – Clinical Effectiveness Administrator, Quality and Safety

There has been recent changes to the work done by the Compliance and Clinical Standards Teams. Nicola has made such a difference by being super helpful and supportive in making these changes as easy as possible.

She has made sure that files and instructions were up to date, completed a handover to staff and is providing ongoing support.

Nicola has shown great kindness and teamwork, and her “can do” attitude and enthusiasm make it a pleasure to work with her.

Kathy Dransfield – Medical Secretary,  Gastroenterology

Kathy was nominated in recognition of her hard work and supportive nature and for everything she has done for the department and time at the trust.

Lindsay Caygill – Research Nurse

Lindsay was nominated in recognition of going the extra mile to support a patient. Lindsay was going to see a research participant and happened to bump into a different patient who looked very unwell.

Lindsay went out of her way to ensure the patient was assessed by the appropriate team The patient had blood tests, and ended up being admitted to hospital.

Lindsay went the extra mile to support the needs of the patient, and the team on SROMC, in achieving what was best for this patient.

Jo Berry – Stores Practitioner, Endoscopy

Jo has transformed the way the department orders, receives and stores all the extremely niche Endoscopy products.

It is difficult job because as soon as Jo has topped up one area, it all gets used so quickly and is soon gone. Jo has made an extremely huge difference to the working day of the endoscopy department ensuring efficiency and safety.

Jo has forged excellent working relations with the whole nursing team, various product companies and reps, consultants and procurement and stores. Jo is truly valued by the whole Endoscopy Team.

Charlotte Hutchison – Department Manager-Lead Nurse, SDEC

Charlotte is an incredibly passionate and caring nurse, as well as a wonderful aspiring leader.

Charlotte has brought forward lots of new improvement ideas, has been championing SDEC’s IMPACT work and improvement huddles, as well as being so focused on the staff and their wellbeing.

She is a kind, approachable staff member who would always go above and beyond for anyone who needed her support.

Clare Gill – Assistant Finance Manager, Finance Planning Management (second row)

Clare has greatly supported all members of the team in their personal life by doing everything she can to make sure they are okay. Clare does this by giving advice, sharing things that might help like an audiobook and helping with workload. Clare is always willing to step in to help everyone without a second thought. Clare’s unwavering support truly makes a difference.

Olivia Belcher – Physiotherapist, ARCH

Olivia went above and beyond to facilitate a discharge from AFU after the ambulance service put a block on transport meaning the patient could no longer go home.

This was particularly important given that if this lady didn’t go home that day she would lose her package of care, meaning a prolonged hospital stay while this was being resourced.

Olivia immediately agreed to help and assist the patient home in a taxi. Olivia assisted the patient into to her flat and settled her in, despite this meaning she stayed later that her shift finishing.

Olivia is always willing to help no matter what the problem is in order to support others.

The patient was so grateful to Olivia for going above and beyond.

Ruth Whitehead – Urgent Care Practitioner, Emergency Department

Ruth was nominated in recognition of her support to her colleagues. Ruth voluntarily came in to work a shift in ED2 so that a member of the team was not left to work alone. Ruth was so selfless and displayed such an embodiment of kindness, personal integrity, and teamwork. Ruth’s actions truly made a difference.

Agnes Gugnacka-Cook – Nutritional Assistant, Farndale

Agnes has made such a huge impact to the team and has absolutely excelled in her role as a Nutritional Assistant. She is hardworking, dedicated and always cheery; and she has single-handedly helped improve the safety standards on Farndale with her dedication to patient weights and meticulous referrals to dieticians and the Speech and Language Team. Agnes goes above and beyond to help our patients get the nutrition they need and we are very grateful.

Richard Bryer – Charge Nurse, Special Care baby Unit

Richard is a consistently hardworking and supportive member of the Woodlands team. Richard is keen to support and teach and puts himself out to support patients and their parents through truly distressing situations.
His enthusiasm, passion and attention to his colleague’s wellbeing have always been outstanding qualities.

Richard absolutely shines when he works to support patients in the SEND demographic, his approach is so caring, understanding and nuanced, everyone could learn from Richards’s excellent approach to delivering care in these scenarios. Rich is someone that makes everyone feel positive and supported on shift, he does Woodlands and the Paediatric team proud.

February 2025

Ashlea Costello – Community Midwife

Ashlea goes above and beyond in her care for vulnerable women, she has been a constant support to those women, who may have otherwise had none. Ashlea embodies the trusts values in all that she does.

Ashlea recently went above and beyond whilst caring for a patient as her named community midwife. Ashlea took the lead in organising her care, liaising with the safeguarding teams and other agencies to ensure the woman was safe and cared for throughout. She consistently followed this up to ensure that the woman’s specific health and social care needs were being met. This included cancelling some training so she could attend the woman’s birth as her birth partner.

Ashlea made a huge difference to the woman’s experience, helping her feel safe and supported.

Beth Hamer – Community Administrator, Fysche Hall Clinic (Top right, second from left)

Beth has supported the community nursing team several times during the bad weather by volunteering to take nurses in her 4×4 to patients in the community, who may not have been able to be seen otherwise.

This was particularly important as one of these patients was palliative and it was essential that they were seen to ensure the continuity of care at the end of their life.

Thank you for making a difference!

Victoria Mercer – Assistant Point of Care Testing Practitioner

Victoria was asked to provide a large amount of data collection from various Afinion machines used by the diabetes research team throughout the past 5 years.

Victoria went the extra mile to collate this data within the given time frame in addition to her usual workload.

Victoria is very approachable and delivers training sessions with deep knowledge and confidence, and continues to be professional with a smile on her face.

Darcy Cope – Health Visitor, Stockton 0-19 and Jacqui Pearse – Health Visitor, Stockton 0-19 (Pictured first and second from the left)

Darcy was nominated in recognition of the work she has done to support one of the families she is working with. The work she has done has really evidence our HDFT trust values in order to really support the child and their parents.

Darcy has used her position of trust to advocate for the whole family in order to get the best possible outcome for the child.

Darcy received positive feedback from the Safeguarding team around her professional management of this case.

Jacqui was nominated in recognition of her support shown to a mother who was in emotional distress due to extreme dental pain, which was having a detrimental impact on her maternal mood. Jacqui recognised she needed another medical review and advocated for this lady by contacting a local dentist and securing her a same day urgent dental appointment. Jacqui has demonstrated the HDFT values such as kindness, equality and integrity within her position to ensure this lady received the most appropriate treatment and care.

Nicky Stephenson – Trauma Coordinator, Orthopaedics

Nicky was nominated in recognition of her incredible efforts during the snow and Ice in Harrogate. The ice particularly has caused havoc and a vast number of injuries that have required surgery overwhelming the system.

Despite the vast workload Nicky has thrown herself into the melee as a patient advocate, helping them to navigate the system, providing reassurance and always being on hand for advice as a point of contact.

In addition to this Nicky has ensured that every single patient has been seen and treated by the appropriate surgeon with the appropriate expertise.

Without the hard work and dedication shown by Nicky there would still be a lot of patients waiting, in pain and at home for their treatment. Nicky is an incredible human and an absolute asset to the Orthopaedic department and to the Trust as a whole.

Anne-Marie Cook – Service Manager, Gateshead

Anne-Marie has supported Middlesbrough to implement the 0-5 tool and is now supporting Gateshead to implement the 5-19 tool, as well as supporting Stockton.

This tool enables teams to have a fair equitable allocation of work. It supports with safer staffing and in turn supports staff well-being and health.

Nothing is too much trouble and Anne-Marie is always there to answer any questions and takes time out of her busy day to ensure we are fully supported.

Donna Scott – Emotional Resilience Nurse, Durham

Donna has supported countless children, young people and families across County Durham making a difference in their lives. Despite the challenges of meeting the needs of her own caseload, supporting families timely, she always has time for her peers in her team.

Donna is both respected and liked by her HDFT colleagues and also colleagues across other partnership. The nature of the work the team does can be very emotive and Donna is always there to offer a listening ear to promote staff health and wellbeing. She is always there to offer “kindness” a, hug and a listening ear, which on an emotive difficult day, makes such a difference to the team.

Laura Smith – Specialist Nurse, Sir Robert Ogden MacMillan Centre

Laura was nominated in recognition of her exceptional handling of a recent PICC line issue. Laura coordinated a timely and appropriate response to this significant issue: all affected patients were identified; risk assessments were undertaken in conjunction with the patient’s Consultant; and individual plans were made.

Laura organised difficult, but honest and transparent conversations. Laura demonstrates the Trust’s kite values on a daily basis and is a wonderful and inspiring role model to the SACT team.

Rikki-Lee Paley – Appointment Coordinator

Rikki-Lee is consistently professional and always striving to do her best, with the children and their families at the forefront of her work.

Rikki-Lee shows attention to detail and organised in the way she works, which is crucial for the efficient delivery of our service. She always demonstrates logical and methodical approaches and always considers the bigger picture, which has a significant impact on how the team functions.

Since Rikki Lee has started in this new role within the department, she has been like a breath of fresh air.

She has made the booking process for paediatric appointments so much easier and she is always helpful in finding solutions to support parents and us as clinicians.

Her approach to work has had such a massive impact on the quality of care that families receive. She is extremely approachable and is always willing to help.

Dr Alice Johnston – FY3/Clinical Teaching Fellow and Heather Bragg – FY3/Clinical Teaching Fellow

Alice and Heather display the KITE values in their day-to day practice towards patients and colleagues alike. Both colleagues have exemplary kind and empathetic ‘bed-side’ manner and have had numerous positive feedback from patients and relatives regarding their kindness, professional attitude and thorough explanation when seen/assessed by Alice and Heather.

Alice and Heather achieve collaborative teamwork and continue to empower the nursing team and support them with upskilling on the ward as well as gaining further knowledge to manage our complex groups of patients on the ward.

On behalf of Oakdale team, we appreciate Alice & Heather’s leadership, education and approachability.

Gemma Umpleby – Sister/Charge Nurse, Fountains

Gemma was nominated in recognition of  her support to her team on Fountains, and promoting the Professional Nurse Advocate service.

Feedback from the team is that Gemma is amazing and strives very hard to make the ward a really good place to work. Thank you for making a difference.

John Douglass – Care Support Worker, Acute Frailty Unit

John was nominated at the request of two family members of a patient who sadly passed away.

The family members said that John was so kind, caring and compassionate as they were extremely stressed with what was a truly awful time for them. In their words they said John made a world of difference to their experience and they would like him to receive this award in their fathers memory as they felt he deserved this recognition.

Jude Watson – Urgent Care Practitioner, Harrogate

Jude provides amazing support to the Urgent Care Practitioners who deliver Minor Care Services across Ripon and Harrogate.

She has been key in helping to deliver the continued development of these teams utilising her own experience and knowledge to enable the growth of both staff and services.

Jude is an excellent role model who has the patient at the centre of all she does.

Clare Asquith – Discharge Coordinator

Clare was nominated by a patient relative who said Clare  was extremely kind to my sister. My sister has been in hospital/Lascelles since last November and at some point during that time Clare had spoken to her and found out that my sister loves Freddie Mercury. Before we knew it Clare delivered a painting of Freddie of Mercury, framed, for my sister to keep. My sister loves the painting and is constantly looking at it and smiling. Clare went above and beyond the call of duty.

Ginelle Clough – Community Anchor, Northumberland 0-19 Service

Ginelle has worked tirelessly to support 0-19 colleagues with their working day.

This has included the compilation of a service directory to save time for staff trying to make onward referrals to other services, organising the monthly professional forum which includes staff thoughts around which speakers or presentations would be most beneficial to their practice, and has recently developed and embedded a multiagency housing pathway to support staff.

During mental health awareness week Ginelle worked extremely hard to give staff opportunities to get together to enjoy a variety of tasks throughout the week. This included a quiz, mindful colouring and a bake off.

Elaine Iredale – Health Visitor, Northumberland

Elaine has gone above and beyond to support a number of families during a difficult time. Elaine really has been an example of the best that health visiting can offer.

Elaine has kept the children front and centre throughout, ensuring that her contribution to the legal processes was child focussed, none judgemental and empathetic.

Elaine is commended for her personal resilience when dealing with extremely emotive issues and continually striving to achieve the best outcomes for children in her care.

Rachael Worton – Lead Nurse, Emergency Department and Amy Carr – Matron, Emergency Department

Rachael was nominated in recognition of her exceptional leadership, tireless dedication, and transformative impact on the Emergency Department. Rachael consistently demonstrates an unwavering commitment to supporting her team and delivering the highest standard of patient care.

Rachael has been a steadfast advocate for her team, ensuring they are equipped with the resources and support needed to succeed. From the outset, she has worked tirelessly behind the scenes to emphasise the importance of safe staffing levels, recognising their crucial role in maintaining both high-quality patient care and staff well-being. Rachael leads by example on the clinical floor; her hands-on approach and visible leadership make her a true role model.

Amy was nominated in recognition of  her unwavering dedication, transformative influence, and unmatched ability to foster a supportive and collaborative environment. Amy is not just a leader but a role model, a problem solver, and an unshakable pillar of support for the team.

Victoria Maddison – Health Visitor, Durham East

Victoria was contacted by a parent who had previously been on her caseload and had transferred out of Durham. The parent didn’t not have any contact details for the new health visitor. Victoria supported the woman to manage the crisis and get the help she needed

Victoria rearranged her workload with the help of her colleagues to enable her to support the woman, ensuring both mum and baby were safeguarded and provided the woman with trusting support and advice. Victoria was able to get mental health crisis support for the woman in the area she now lived and spent several hours ensuring the woman and baby had the care they needed.

Victoria’s actions and support went above and beyond what was expected of her, she illustrated kindness and compassionate care.

January 2025

Sophie McDonnell – Midwife, Community

Sophie was nominated by a patient who said…”I want to express my most sincere thanks to the care given to me during the lead-up and birth of both my girls. The care that Sophie gave during my maternity period and labour were second-to-none and I can’t express my gratitude enough.

I have been fortunate enough to have forged incredibly special relationships with certain members of staff, in-part due to the close proximity of both pregnancies and therefore not giving the staff a chance to have forgotten me before turning up again!, but also due to the incredible professionalism and friendliness.”

Denise Kernen – Administration/Safeguarding Officer

Denise has recently taken on the role of a mentor to a business apprentice and new member of staff. Denise’s training is not only benefiting the new members of staff but also the team as a whole as the workload figures are reducing.

Workload in all areas are reducing as the training is effective this has provided the new starters with confidence and understanding of the roles and responsibilities.

Denise’s mentorship is also allowing processes to be questioned and checked to ensure they are up to date and reflect the needs of the business.

Callum Stewart – Sister/Charge Nurse, Farndale  

Callum is a beacon of light in busy and acute situations. He consistently uplifts and strives for great care from himself and those around him. Callum listens to and pushes students to be the best they can be by helping you gain learning opportunities whether that be alongside him or elsewhere. Callum ensures that everybody is gaining what they can from the day whilst leading.

Hayden Nelson – Physiotherapist, ARCH Team

Hayden recently acted quickly when he found a patient with worrying neurological symptoms in the Fit2Sit area of ED. Having been called to do a mobility assessment in order for the patient to go home. Hayden noticed the patient was mildly confused and more unsteady than her baseline.

He promptly raised his concerns and pushed for a CT resulting in the patient receiving a quick diagnosis and was able to be transferred to Leeds for admission under their specialist stroke team.

Hayden remained calm and professional and acted as an advocate for this patient, using his expert knowledge and quick thinking to try and improve the outcome for the patient. He is a very valuable member of our ARCH team.

Tim Jarvis – Urgent Care Practitioner

Tim has recently joint the Emergency Department 2/Minors care team and has brought such an injection of positivity to the team.

The entire department are forever complimenting him on his approachability and upbeat attitude. He is supportive, knowledgeable and hard working. He regularly receives praise from patients complimenting him on the service provided.

Tim is really open minded and dynamic and adapts to the ever changing pressures in ED with enthusiasm. When the department is under pressure nothing is too much trouble and he regularly liaises with the team in ED 1 to offer help where possible.

Tim has a wealth of experience and is always sharing useful hints and tips that help shape service improvement and staff development.

Amanda Abley – Health Visitor, Durham East

Amanda was nominated by the parents she has been helping. Amanda has gained their trust, is working flexibly to meet their needs and supporting the parents with the aim of introducing new services when they are ready. They parents said Amanda is supportive, honest and has shown genuine care for their family. She is an outstanding example of Health Visiting and a credit to the NHS.

Dr Lauren Langham – Trust Doctor- Elderly Medicine

Lauren was nominated after receiving great feedback from a patient relative.

They were so thankful for the care you delivered with the upmost professionalism. You were empathetic, listened to concerns and documented appropriately which made a daunting time a little easier.

Kirsty Russell – Clinical Support Worker

Kirsty became a cascade trainer for a device to support her fellow colleagues in the department. During her performing the process Kirsty noticed a software issue that had occurred and highlighted possible changes to the process. This was relayed to the company who investigated and were able to fix the bugs in the software. This has improved things at our hospital but has changed the way the company carry out their processes. You have truly made a difference across the service and in many other hospitals.

Maria Tony – Sister/Charge Nurse, Escalation Ward

Maria has gone above and beyond to get the escalation ward ready in time for its opening, despite multiple challenges, the biggest one being the ward opening 4 weeks earlier than planned. Maria has been managing her previous role in outpatients as well as organising a new ward. Maria has worked tirelessly including calling in on her days off to donate her microwave from home for the staff to ensure they can prepare hot meals on their break. Maria has welcomed all the staff and ensured they all received a warm welcome and a thorough induction to the ward. Maria is regularly overheard praising staff for their hard work and support and is always kind and caring towards patients and their visitors. Maria upholds the trust values and behaviours and is a positive role model to her staff.